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Xenial Support
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Xenial Support is available through the following channels. Use the table below to identify the best channel for a specific support inquiry.
Channel | Best Used For | Example | Contact Information |
|---|---|---|---|
SMS | Critical issues where mobility is required and pictures or in-depth steps will help resolve the problem. | Issues with the hardware or network | 1-844-957-4434 |
WebChat | Questions or issues where mobility is not required, responses are best suited to a keyboard, and links to articles may help resolve future instances. | Issues with software, SEMS, Reporting, or Daily Close | |
Web-to-Case | An alternative to email that allows for the logging of issues from anywhere and a quick response time. | Any non-critical issues or questions | |
Phone | Emergency issues or complex items where mobility is required and dialogue is best suited for voice-to-voice contact. | Issues with network cabling, credit card processing, or offline equipment. | 1-800-547-4266 |
Conveniently report non-critical issues or submit questions when a response is not urgent. | Any non-critical issues or questions | sos@xenial.com |
Xenial Support is available for additional assistance.