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Xenial Product Documentation

Close Order

Xenial Cloud Portal4-Dot MenuSuite CateringOrdersOrder List

Only fully paid orders can be closed, and closed orders can be selected and closed again.

To close orders in bulk, follow the procedure in Manually Batch Commit Orders.

To close an order:

  1. Navigate to the Suite Catering Order List area.

  2. From the Order List, open the order in one of the following ways:

    • From the Order Number column, directly select the order number link, or

    • Select the checkbox to the left of the order number link and then from the Actions dropdown select Edit.

  3. From the upper-right of the order details page, select Close & Commit or Close.

Note

  • When an order is closed and has unpaid invoices, invoice records will be generated and displayed via 4-Dot MenuSuite CateringInvoiceUnpaid InvoiceUnpaid Invoice List. Voided invoice payment records are ignored.

  • After an order is closed, Order Receipt and Invoice Receipt emails will not be sent. If you want to send Order Receipt and Invoice Receipt emails, select closed orders and then use the Actions dropdown to select Send Order Receipt Email.