Timing Report

The PortalDrive-Thru Director [DTD]Admin Options

The Timing Report analyzes speed of service for each segment of the drive-thru.

  1. From the Site Hierarchy dropdown, select specific sites or managers.

    For more information, see Report Site Selector.

  2. From the Date dropdown, select a date or date range. The default is Today.

    For more information, see Report Date Options.

  3. From the Report Type, select a View Type.

    For more information, see Report View Type.

  4. Select More Options for optional data parameters.

    For more information, see Report More Options.

  5. Select Run Report -OR- select the dropdown for additional output options. The default output is PDF.

    For more information, see Report Output Formats.

Timing Report: Report Detail

The PortalDrive-Thru Director [DTD]Admin Options

The Drive-Thru Director Timing Report displays the following data:

Table Header

Description

Time

The time period for the data row. The time period reflects the date-range, report type, and additional data parameters selected.

Car Count

The number of drive-thru events for the time period.

>=Count

>=Count (Greater Than or Equal to Count) is the number of drive-thru events that exceed the overall speed of service goal during the time period.

2:45%

2:45% (Goal Time Percentage) is the percentage of drive-thru events that exceed the overall speed of service goal during the time period. The time indicated on the table header reflects the set goal time. The Parent Brand determines this goal time.

Fastest Car

Reflects the fastest speed of service time for the time period. Some sites also refer to this data as the lowest speed of service time.

Slowest Car

Reflects the slowest speed of service time for the time period. Some sites also refer to this data as the highest speed of service time.

Average Menu Time

The average menu board speed of service for the time period.

Average Line Time

The average travel time between the menu board and the pickup window.

Average Pickup Time

The average pickup window speed of service for the time period.

Average Total Time

The average overall total speed of service for the drive-thru events during the time period. The report calculation is: Average Menu Time + Average Line Time + Average Pickup Time = Average Total Time.

Timing Report: More Options (Daily View)

The PortalDrive-Thru Director [DTD]Admin Options

The optional data parameters for this report are directly affected by the selected report View Type. The additional options for this view are listed in the table below:

Category

Setting

Description

Summary:

None

Does not display a small, data summary section at the top of the report.

Day

Displays a small, day-of-week data summary at the top of the report.

Day Part

Displays a small, day part data summary at the top of the report.

Summary Type:

Clock

  • 1/4 Hour

  • 1/2 Hour

  • 1 Hour

Day Part

  • 1/4 Hour

  • Daypart

Detailed View

Displays an additional data column: Store #. This option is best-used when multiple sites and/or managers are selected.

Report Detail:

Default

Displays the default data columns of the report.

Short Form

Removes the ">=Count" and "2:45%" data columns from the report details. For more information about report data, see Timing Report: Report Detail.

The Short Form data parameter only affects the data in the body of the report. Summary View selections are not affected.

Show Progressive Totals

Displays a progressive subtotal line at the end of each time period.

For more information, see Report More Options.

Timing Report: More Options (Weekly View)

The PortalDrive-Thru Director [DTD]Admin Options

The optional data parameters for this report are directly affected by the selected report View Type. The additional options for this view are listed in the table below:

Category

Setting

Description

Summary:

None

Does not display a small, data summary section at the top of the report.

Day

Displays a small, day-of-week data summary at the top of the report.

Day Part

Displays a small, day part data summary at the top of the report.

Report Detail:

Default

Displays the default data columns of the report.

Short Form

Removes the ">=Count" and "2:45%" data columns from the report details. For more information about report data, see Timing Report: Report Detail.

The Short Form data parameter only affects the data in the body of the report. Summary View selections are not affected.

For more information, see Report More Options.

Timing Report: More Options (Monthly View)

The PortalDrive-Thru Director [DTD]Admin Options

The optional data parameters for this report are directly affected by the selected report View Type. The additional options for this view are listed in the table below:

Category

Setting

Description

Summary:

None

Does not display a small, data summary section at the top of the report.

Day

Displays a small, day-of-week data summary at the top of the report.

Day Part

Displays a small, day part data summary at the top of the report.

Summary Type:

Daily

Displays all available data columns in daily time periods, with a subtotal line at the end of each month, and a total line at the end of the report.

Monthly

Displays all available data columns in monthly time periods, with a total line at the end of the report.

Report Detail:

Default

Displays the default data columns of the report.

Short Form

Removes the ">=Count" and "2:45%" data columns from the report details. For more information about report data, see Timing Report: Report Detail.

The Short Form data parameter only affects the data in the body of the report. Summary View selections are not affected.

For more information, see Report More Options.