Greet Time

Greet Time is an optional configuration displayed on the Day Part and/or All-Day Tiles. Greet Time is an indicator of how promptly the drive-thru team greets guests at the menu board. Greet Time is measured by the length of time between vehicle detection at the menu board and the headset activation of the drive-thru team.

Greet Time and headset activations:

  • Other headset activations while a vehicle is at the menu board do not affect the Greet Time.

  • If the headset is never activated while a vehicle is at the menu board, the Greet Time is not recorded and the current Greet Time goal is not affected.

When configured, Greet Time also appears on:

  • The Summary Screen when the drive-thru is idle.

  • The Day Part Summary Report.

    For more information, see Greet Time Reporting.

Greet Time Reporting

If configured, Greet Time data appears on the Daypart Summary Report.

The following Greet Time data appears on the Daypart Summary Report:

Report Header

Description

GT

GT or Greet Time, displays the average Greet Time for the events that occur within the day part.

GTS%

GTS% or the Greet Time Success Percentage, displays the Greet Time Success Percentage for the events that occur within the configured Greet Time goal.