Refund an Order

This option can refund cash or credit to a customer. It is not associated with a specific order and does not need to be performed on the same business date as the original order.

  1. Select POS Functions.

  2. Select Refund Check.

  3. Type the Manager ID number and the Manager Password.

  4. Select Enter.

  5. Select a reason for the refund.

  6. Add an order with the items to be refunded.

  7. Total the order, and pay for the order with the Exact Amount.

  8. Remove the refunded cash from the drawer, give the cash to the customer, and close the drawer.