SuiteSpot
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SuiteSpot is the Xenial Suite Catering fan-facing component.
SuiteSpot Registration
Only authorized users of an account can register for the SuiteSpot.
To register for the SuiteSpot:
Follow instructions in Add Authorized User to add an authorized user.
Access the inbox of the email address used to register for the SuiteSpot.
Locate and open the SuiteSpot welcome email.
If not located in the inbox, check spam or junk folders.
In the email, select Complete Registration.
In the New Password field of the SuiteSpot page, type a strong password.
In the Confirm Password field, type the password again.
Select Continue.
SuiteSpot Login Page
The SuiteSpot login page allows users to:
Operation | Description |
|---|---|
Log in to SuiteSpot using the email and password. | |
View Privacy Notice | Select Privacy Notice to view the privacy policy in a new tab. |
Select Forgot Password to reset the password. | |
View Menu | Select View Menu Here to view the menu in a new tab. |
View Event | Select View Upcoming Events to check upcoming events in a new tab. |
Contact Primary Suite Representative | Select Contact Signature Services to contact the primary suite representative. For details about how to configure the primary suite representative, see Configure Suite Representative. |
Login to SuiteSpot
To login to SuiteSpot:
In the email field, type the email used to register for SuiteSpot.
In the password field, type the password.
Select Sign In. The post-‘Sign In’ response varies based on how the login account relates to domain-bound companies and suite ownership.
Account-Domain-Company Relationship
Suites Owned and Rented by Account
Screen
Action
Account not added to domain-bound company
NA
Login error
Account added to single domain-bound company
None
Login error
One
Welcome To SuiteSpot popup
More than one
Account added to more than one domain-bound company
One
Company selection popup
Select the company to visit.
More than one
Company and suite selection popups
Select the company and suite to visit.
Domain bound to more than one company
NA
Suite representative's email link
Select the link to contact the suite representative for help.
From the Welcome To SuiteSpot popup, select the information to access.
VIEW EVENTS & CREATE ORDERS: navigates to the event calendar
Note
After selecting VIEW EVENTS & CREATE ORDERS, the Select Suite dropdown appears if the login account has more than one suites. Use this dropdown to select a suite.
MANAGE EXISTING ORDERS: navigates to the order history
MANAGE MY ACCOUNT: navigates to My Account
Contact a Guest Services Coordinator: triggers a popup that display coordinator's contact information
Note
The text displayed here is customizable. For more information, see Edit Appearance Template.
From the Welcome To SuiteSpot popup, select CONTINUE.
Reset Password
To reset a SuiteSpot password:
Navigate to the SuiteSpot login page.
Below the password field, select Forgot Password.
In the email field, type the registered email.
Select Continue.
Review the confirmation screen, then select Continue.
Navigate to the inbox for the registered email.
Locate the Password Reset email and follow the instructions.
SuiteSpot Homepage
The SuiteSpot homepage displays:
Area | Description |
|---|---|
Header | Displays the suite name, CHANGE SUITE link (if the account owns or rents more than one suites), EVENT CALENDAR link, MY ACCOUNT link, and LOG OUT link |
Event Calendar | Allows users to check events in different views of the calendar NoteIf Cutoff Date and Cutoff Time are not configured for an event, this event will be hidden on the SuiteSpot. |
Footer | Displays the name and address of the stadium, copyright information, a link serving as the primary point of contact for your orders, the company's time zone, menu link, and privacy link. All of these texts are customizable. For more information, see Edit Appearance Template. |
Switch Between Views of Event Calendar
To switch between views of the event calendar:
From the upper-right of the event calendar, select the circular icon on the left to switch to the calendar view
Use the calendar view dropdown to switch between MONTH VIEW and WEEK VIEW
From the upper-right of the event calendar, select the circular icon on the right to switch to the list view
Distinct Order Links Based on Varying Conditions
Different order links are displayed for events on the event calendar, depending on specific conditions. The display of links requires meeting all the conditions, unless otherwise stated in the following table.
Valid orders are considered for displaying the START ORDER, REVIEW ORDER, and EDIT ORDER links. Orders in the closed, deleted, purged, voided, voided-post-payment, and fully-paid-but-not-closed states are not included as valid orders. However, for displaying the VIEW ORDER and NO ORDER links, orders in any state are counted as valid orders.
Order Link | Description |
|---|---|
START ORDER | |
A disabled START ORDER link is displayed if:
| |
An enabled START ORDER link is displayed if:
Selecting this link opens the Build Order page for the user to Place Order. | |
REVIEW ORDER | A disabled REVIEW ORDER link is displayed if:
|
An enabled REVIEW ORDER link is displayed if:
Selecting this link opens the Order Receipt page of the latest order for the user to Review Order. | |
EDIT ORDER | An EDIT ORDER link is displayed if:
Selecting this link opens the menu page for the user to Edit Order. The previously-added items are in the shopping cart. |
VIEW ORDER | A VIEW ORDER link is displayed if one of the following conditions are met:
Selecting this link opens the read-only Order Receipt page of the latest order for user to View Order Details. |
NO ORDER | A NO ORDER link is displayed if one of the following conditions are met:
Selecting this link opens a popup up that shows the suite representative contact information and users can call or send an email to the representative for assistance. |
Note
Orders mentioned above include account orders created on the Suite Catering Admin Portal, SuiteSpot, and POS. Notes and Questions of account orders created on POS are blank.
If an event doesn't have an ADO cutoff time, it's assumed to have already passed the ADO cutoff time.
Place Order
→ →
To place an order for an event and suite:
Select a suite on the Welcome to SuiteSpot popup that is displayed upon login.
If only one suite is available, the event calendar of the suite is displayed after login.
In the event calendar, select the START ORDER link of the event for which you want to place an order.
On the Build Order page, select START ORDER.
To go back to the event calendar, from the upper-left of the Build Order page, select BACK TO CALENDAR.
To change the event, select the CHANGE EVENT dropdown.
To view details of placed orders, select Order Summary.
To mark an order as the favorite, from the Start With a Recently Placed Order area, select the star icon next to the event name.
After selecting the star icon, a pop-up will appear, requesting a name for the favorite order.
If the provided name matches an existing favorite order, a pop-up will appear, providing the option to confirm overwriting the existing favorite.
If the total number of favorite orders equals or exceeds eight, a pop-up will prompt for the replacement of an existing favorite.
If needed, deselect the star icon to remove the favorite status from the order.
To place an order based on an existing order, from the Start With a Recently Placed Order area, select START WITH THIS ORDER.
Follow the procedure to add desired items.
Note
The priorities for displaying the Advanced Day Ordering (ADO) menu on the SuiteSpot are as follows:
Suite online ADO menu. For more information , see Create New Suite.
Event online ADO menu. For more information, see
Event type online ADO menu. For more information, see Online Menu Override.
Default online ADO menu. For more information, see Configure Menu Settings.
If the first menu is not configured, the second menu will be displayed, and so on in sequence.
Follow the procedure to edit the item quantity.
Follow the procedure to remove unnecessary items.
Select REVIEW ORDER.
On the Review Order page, review order details and select CONTINUE.
Alternatively, select Continue Shopping to go back to the menu or select CANCEL ORDER to revoke the order.
Edit quantities of items or remove unnecessary items if necessary.
On the Additional Information page, answer questions if there is any and type event special instructions.
The secondary question, if available, is shown based on the response to the primary question. For more information, see Configure Question.
If you select BACK TO REVIEW ORDER in the upper-left corner of the Additional Information page, the content typed on this page will not be lost.
If you log out of SuiteSpot before proceeding to the next step, the content typed on this page will not be saved to this order.
Select CONTINUE.
Alternatively, select Continue Shopping to go back to the menu or select CANCEL ORDER to revoke the order.
If you log out of SuiteSpot after selecting CONTINUE, the content typed on this page will be saved to this order.
On the Payment Details page:
If needed, select Modify to update the information about the Point of Contact. For details, see Modify Point of Contact.
Use the Select Payment Method dropdown to select a payment method.
If a credit card payment method is selected, select an existing credit card or select Add New Credit Card. For details about how to add a new credit card, see Add Credit Card on the Payment Details Page.
Select COMPLETE ORDER to submit the order.
Alternatively, select Continue Shopping to go back to the menu or select CANCEL ORDER to revoke the order.
Once the order is submitted, a confirmation email is sent to the user's SuiteSpot login email address.
On the Order Confirmation page:
select Save As PDF to save the order confirmation information to the local computers.
select SAVE AS FAVORITE ORDER to mark the order as the favorite.
select PRINT CONFIRMATION to print the order confirmation information.
select the can be modified link to edit the order.
type an email address and select SEND CONFIRMATION to send an order confirmation email to the provided address.
Only the primary user of the account, point of contact of the order, and the specified email address will receive the order confirmation email. Other users involved in updating and submitting the orders will not receive the order confirmation email.
select START A NEW ORDER to place more orders.
Modify Point of Contact
To modify the point of contact:
To modify the point of contact, in the event calendar, select the START ORDER, REVIEW ORDER, or EDIT Order link.
Follow the procedure in Place Order, Review Order, or Edit Order to go to the Payment Details page.
On the Payment Details page, locate the Point of Contact area and select Modify.
On the Modify Point of Contact popup, locate the Point of Contact dropdown and select an authorized user or Type in a different contact.
When selecting an authorized user, its information automatically populates the remaining fields, which cannot be edited.
If selecting Type in a different contact, manually complete the remaining fields.
In the lower-right area of the Modify Point of Contact popup, select CONFIRM to save the settings.
Alternatively, in the lower-left area of the Modify Point of Contact popup, select CANCEL to discard the changes.
Add Credit Card on the Payment Details Page
To add a credit card on the Payment Details page:
In the Payment Details area, select a credit card payment method.
Select Add New Credit Card.
This link is hidden if a payment method other than credit card is selected.
On the Add New Credit Card popup, type required information.
Select SAVE to add the credit card.
Alternatively, select CANCEL to cancel adding the credit card.
Add Item
→
To add an item to an order:
In the event calendar, select the START ORDER, REVIEW ORDER, or EDIT ORDER link of the order for which you want to add items.
On the menu page, use the left-navigation pane to browse the menu.
If the REVIEW ORDER link is selected, on the Order Receipt page, select ADD NEW ITEM to browse the menu.
Select ADD TO ORDER to add the desired item to the order.
If a menu category includes subcategories, select SEE DETAILS to explore further.
If an item has a Modify link, select the link to modify the item.
Edit Item Quantity
To edit the quantity of an item, you can do so on the menu page, in the shopping cart, on the review order page, or on the order receipt page. There are several ways to edit the item quantity:
Use the "-" and "+" buttons to increase or decrease the item quantity.
Type the desired quantity in the field between the "-" and "+" buttons. The quantity accepts number 1-99.
Select Modify next to the item, use either of the above two methods to edit the item quantity, and then select UPDATE ORDER.
Note
This method cannot be used in the following situations:
Editing the item quantity on the menu page or on the order receipt page
Editing the item quantity in the shopping cart or on the review order page after the item has been submitted
Editing the quantity of an item with a Review link in the shopping cart
If the price of an item changes after it has been submitted, please keep the following in mind:
If you try to increase the item quantity using the "+" button in the shopping cart, on the review page, or on the order receipt page, you will see an Item Price Change popup. You will need to go back to the menu to increase the item quantity.
If you select Modify for the item in the shopping cart, on the review page, or on the order receipt page, you can only set modifiers on the Modify popup.
If the price of an item remains unchanged but the prices of its modifiers are changed after the item is submitted, the old prices of the modifiers will still apply when increasing the item quantity.
Remove Item
Remove items from the Shopping Cart, Review Order page, and Order Receipt page.
To remove an item:
Select Remove for the item that you want to remove.
On the Confirm popup, select REMOVE to confirm the removal.
Alternatively, select CANCEL to cancel removing the item.
This popup does not display when removing an item from the Shopping Cart.
View Order Details
→ →
To view an order:
In the event calendar, locate the order to be viewed.
Select the VIEW ORDER link of the order.
View order details on the Order Receipt page.
For details about the order receipt, see Order Receipt Details.
Order Receipt Details
The order receipt displays:
Area | Description |
|---|---|
Additional Information | Enables users to view owner notes and questions of the order when clicked. This link is only displayed after the order is closed or after the event's Advanced Day Ordering (ADO) cutoff time has passed. |
Related Orders | Lists order number links (navigating to the Order Receipt page) and order totals of orders that share the same event, suite, and account with this order. This area is displayed only when there are such orders. |
Point of Contact | Displays contact information of the order. The name, email, and phone numbers of the authorized user who placed the order are displayed. If Phone (Business), Phone (Home), or Phone (Mobile) is not configured, the field is hidden. |
| |
Order Totals | Displays a breakdown of the total food and beverage cost, discounts applied, administrative fees (excluding tip), pre-payment tip (displayed for POS orders with fee tip or gratuity), tip, and various types of taxes (itemized separately and exclusive of inclusive taxes), culminating in the final total order cost. |
Displays payment details. This area is displayed only after at least one payment record is added to this order. | |
Order Total | Total value of the order, displayed only after at least one payment record is added to this order |
Tip | Sum of tips, displayed only after at least one payment record is added to this order |
Payment | Sum of payments, displayed only after at least one payment record is added to this order |
Order Balance | Order Total + Tip - Payment, displayed only after at least one payment record is added to this order |
Refund Detail | Displays refund details. This area is displayed only when there are refund orders. Currently, the refund function is exclusively accessible through POS. |
SAVE AS PDF | Enables users to save the order receipt as a PDF file on their local computer when clicked. |
CANCEL ORDER | Enables users to cancel the order when clicked. |
REVIEW ORDER DETAILS | Enables users to go back to the Review Order page when clicked. This button will be displayed exclusively when the current order is still modifiable. |
Order Breakdown
In the Order Breakdown area:
If at least one payment record has been added to this order, you can only view items, item prices, item quantities, and total price of the order.
If no payment record has been added to this order, you can:
Select - or + to increase or decrease the item quantity, or directly type the required number. This field accepts numbers 1-99.
Select Modify to edit an item.
Select Review to check the details of an item.
If an item is not a bundle product and does not have modifiers, the Review link appears.
Select Remove to delete an item.
Select Add New Item to add an item.
Payment Detail
The Payment Detail area displays:
List Header | Description |
|---|---|
Method | Displays information dependent on the payment method.
|
Amount | The amount paid by the payment record |
Order Tip | The tip paid by the payment record |
State | The state of the payment record |
Date | The origination date of the payment record |
Auth Code | Displays information dependent on the payment method.
|
Notes | Notes of the payment record |
Refund Detail
The Refund Detail area displays:
List Header | Description |
|---|---|
Refund Number | System-generated refund order ID This link navigates to the details of the refund order. |
State | State of the refund order |
Refund Total | Refund Amount + Refund Tip |
Refund Tip | Amount of tip that is returned to the customer |
Reason to Refund | Explanation or cause for why the refund is requested |
Edit Order
→ →
An order cannot be edited if:
The event of the order has passed its online ordering cutoff time or has been closed.
The order is in the closed, deleted, purged, voided, voided-post-payment, or fully-paid-but-not-closed state.
To edit an order:
In the event calendar, locate the order to be edited.
Select the EDIT ORDER link of the order.
On the menu page, use the left-navigation pane to browse the menu.
Follow the procedure to:
Review Order
→ →
To review an order:
In the event calendar, locate the order to be reviewed.
Select the REVIEW ORDER link of the order.
On the Order Receipt page, view the details of the order.
For details, see Order Receipt Details.
Cancel Order
Only orders that do not have payment records and do not pass the Advanced Day Ordering (ADO) cutoff time can be canceled.
Either on the Review Order or Order Receipt page, select CANCEL ORDER to cancel an order.
The following table lists the access paths of the Order Receipt and Review Order pages.
Page | Access Path |
|---|---|
Order Receipt | → → → |
→ → → → | |
Review Order | → → → → |
→ → → → → → |
My Account
→
The My Account page displays:
Menu | Sub-menu | Action |
|---|---|---|
USER ADMIN | CONTACT DETAILS | |
LOGIN DETAILS | ||
ORDERS & BILLING | ORDER HISTORY | |
INVOICES | ||
PAYMENT METHODS | ||
SUITE ADMIN | PAR STOCK | |
OWNER NOTES | ||
APPEARANCE | ||
Update Contact Information
→ → →
To update contact information:
Navigate to the SuiteSpot MY ACCOUNT area.
From the menu on the left, select CONTACT DETAILS.
In the Point of Contact area, update the first name and last name of the contact person.
Updates will be synchronized to the Suite Catering Admin Portal.
In the Additional Contact Methods area, type the business number, home number, or mobile number of the contact person.
Select the Primary radio button of one phone number to set it as the primary phone number.
From the Mailing Address area, select Edit.
The Add link is displayed if the contact person has no mailing address.
On the Mailing Address popup, use the Country dropdown to select a country.
Options of the Country dropdown now include Canada and United States of America.
Type the address line 1, address line 2, and city.
Use the State dropdown to select a state.
In the Zip Code field, type the zip code.
From the lower-right of the Mailing Address popup, select CONFIRM to save your settings.
Alternatively, select CANCEL to discard your changes.
From the lower-right of the Contact Details page, select SAVE CHANGES to save your changes.
Change Login Password
→ → →
To change the login password:
Navigate to the SuiteSpot MY ACCOUNT area.
From the menu on the left, select LOGIN DETAILS.
From the Change Password area, type the current password, new password, and confirm password.
From the lower-right of the Login Details page, select SAVE CHANGES.
View Order History
→ → →
To view order history:
Navigate to the SuiteSpot MY ACCOUNT area.
From the menu on the left, select ORDER HISTORY.
In the Order column on the Order History page, select an order number link.
For details about the Order History page, see Order History Details.
On the Order Receipt page, view order details.
For details about the Order Receipt page, see Order Receipt Details.
Note
Account orders created on POS are also displayed in this list.
Order History Details
→ → →
The Order History List allows users to quickly:
View a list of all existing orders on the ALL tab;
View a list of all favorite orders on the FAVORITE tab;
Search and sort orders;
Mark orders as favorite orders;
Select an order number link to view order details.
List Header | Description |
|---|---|
Order | System-generated order ID Selecting the order ID link in this column to view the receipt of the order. For more information, see Order Receipt Details. |
Event Name | The event occurring for the day/time of the order |
Suite | The suite to deliver the order |
Editable | Indicates if the order is editable. Orders that have not passed the advanced day order cut-off time are indicated by a green dot. |
Event Date | Indicates the day on which the event is scheduled to take place |
Total | Total value of the order |
Balance | Unpaid balance of the order |
Favorite Order Name | The name given to an order when marking it as a favorite To mark an order as a favorite or remove it from the favorite status, simply click the star icon in this column. For more information, see step 3 in Place Order. |
View Invoice History
→ → →
To view invoice history:
Navigate to the SuiteSpot MY ACCOUNT area.
From the menu on the left, select INVOICES.
In the Invoice column on the UNPAID or PAID sub-page, select an invoice number link.
For more information, see PAID and UNPAID Details.
On the Invoice page, view invoice details.
If necessary, in the Order column on the UNPAID or PAID sub-page, select an order number link to view the order receipt.
For more information, see Invoice Details and Order Receipt Details.
PAID and UNPAID Details
→ → →
The PAID and UNPAID sub-pages allow users to quickly:
View a list of all existing invoices,
Search and sort invoices,
Select an invoice number link to view invoice details,
Select an order number link to view order details.
The PAID and UNPAID sub-pages displays:
List Header | Description |
|---|---|
Invoice | System-generated invoice ID Selecting the invoice number link in this column to view the invoice receipt. For details about the invoice receipt, see Invoice Details. |
Order | System generated order ID Selecting the order number link in this column to view the order receipt. For details about the order receipt, see Order Receipt Details. |
Suite | The suite to deliver the order |
Event Name | The event occurring for the day/time of the order |
Event Date | Indicates the day on which the event is scheduled to take place |
Payment | Amount that has been paid for the invoice |
Balance | Unpaid balance of the invoice NoteThis column is visible on the Unpaid sub-page only. |
Invoice Total | Total value of the invoice NoteThis column is visible on the PAID sub-page only. |
Due Date | The specific date by which the invoice must be paid Note
|
Invoice Details
The Invoice page displays:
Area | Description |
|---|---|
Point of Contact | Displays contact information of the order. The name, email, and phone numbers of the authorized user who placed the order are displayed. If Phone (Business), Phone (Home), or Phone (Mobile) is not configured, the field is hidden. |
Order Summary | Displays the order number, suite name, and due date of the invoice. NoteThe Due Date field is visible for an unpaid invoice only. If an invoice's Due Date Range is set to None, the Due Date remains blank. |
Displays payment details. | |
Invoice Total | Total value of the invoice. |
Tip | Tip included in the invoice. |
Payment | Amount that has been paid for the invoice. |
Balance | Unpaid balance of the invoice. |
SAVE AS PDF | Enables users to save the invoice receipt as a PDF file on their local computer when clicked. |
Payment Details
The Payment Details area displays:
List Header | Description |
|---|---|
Method | Credit card brand and the last 4 digits of the credit card number |
Amount | The amount paid by the payment record |
Tip | The tip paid by the payment record |
Date | The origination date of the payment record |
Auth Code | Authentication code when paying with a credit card |
Notes | Notes of the invoice |
Add Credit Card
→ → →
To add a credit card:
Navigate to the SuiteSpot MY ACCOUNT area.
From the menu on the left, select Payment Methods.
From the Credit Cards area on the Payment Methods page, select Add New Credit Card.
In the Add New Credit Card area, type required information.
Select Save to add the credit card.
Alternatively, select Cancel to cancel adding this credit card.
Note
The newly added credit card is saved both to the order and the order's account.
Edit Credit Card
→ → →
To edit a credit card:
Navigate to the SuiteSpot MY ACCOUNT area.
From the menu on the left, select Payment Methods.
From the Credit Cards area on the Payment Methods page, select Primary of the credit card that you want to set it as the primary credit card.
Select Edit of the credit card that you want to edit.
In the Edit Credit Card area, type card description.
The card brand and card number are not editable.
From the lower right of the Edit Credit Card area, select Save to save your changes.
Alternatively, select Cancel to discard your changes.
Remove Credit Card
→ → →
Primary cards are not eligible for removal.
To remove a credit card:
Navigate to the SuiteSpot MY ACCOUNT area.
From the menu on the left, select Payment Methods.
From the Credit Cards area on the Payment Methods page, select Remove of the desired credit card.
On the Confirm popup, select Yes to confirm the removal.
Alternatively, select Cancel to revoke the removal.
Note
Orders will remain associated with this removed credit card if it was previously assigned to them.
Orders assigned to this removed credit card can still be paid for and refunded using it.
If a user removes a credit card at the account level and then re-adds it after a few days, the ongoing order will be paid using this credit card, resulting in the display of two credit cards with the same brand and last 4 digits.
Par Stock Template
→ → →
Users with the appropriate par stock template permissions may:
Users without the appropriate permissions may only View Par Stock Template.
For more information, see Setup or Edit Account.
Par Stock Template States
The following table lists possible states of a par stock template along with suggested actions.
State | Description | Suggested Action |
|---|---|---|
Not assigned | Indicates that the template has not been assigned to a suite | |
No item | Indicates that the template does not include an item | |
Invalid | Indicates that all the items in the template are invalid |
Add Par Stock Template
→ → →
Only those with the Edit Par Stock Template toggle activated possess the authorization to add and edit par stock templates. For more information, see Setup or Edit Account.
To add a par stock template:
Navigate to the SuiteSpot MY ACCOUNT area.
From the menu on the left, select PAR STOCK TEMPLATE.
From the Par Stock Template page, select ADD TEMPLATE.
From the Enter Template Name popup, type the template name.
From the Enter Template Name popup, select OK.
Alternatively, select CANCEL.
From the Build Par Stock Template page, select ADD to add items.
If a menu category includes subcategories, select SEE DETAILS to explore further.
From the lower-right of the Build Par Stock Template page, select REVIEW TEMPLATE.
From the Review Par Stock Template page, review added items.
Changing a product's ID after adding it to the par stock template will result in a not available tag next to the product. If certain added items are tagged as "not available," they cannot be opened but can be removed.
From the Review Par Stock Template page, execute the necessary operations as follows:
Adjacent to items for alternations, select Modify.
Adjacent to items for review, select Review.
Adjacent to items for removal, select Remove.
In the Qty column, use the plus (+) and minus (-) signs, or directly type the quantity in the field to adjust the quantity of items.
From the lower-right of the Review Par Stock Template page, select SAVE TEMPLATE.
A Par Stock template can be saved even if it contains items with "not available" and "modifier required" tags.
Alternatively, select DISCARD CHANGES to abandon the changes or select EDIT PAR STOCK to continue editing this template.
Note
If the Par Stock template menu is not set up, an error message displays, indicating that there is no menu for the Par Stock. For more information, see Configure Menu Settings.
From the lower-right of the Confirm popup, select YES to initiate template assignment.
Alternatively, select NO.
Follow the procedure in Assign Par Stock Template to Suite to assign the template.
Edit Par Stock Template
→ → →
Only those with the Edit Par Stock Template toggle activated possess the authorization to add and edit par stock templates. For more information, see Setup or Edit Account.
To edit a par stock template:
Navigate to the SuiteSpot MY ACCOUNT area.
From the menu on the left, select PAR STOCK TEMPLATE.
From the Par Stock Template page, select the pen icon to edit the template name.
From the Par Stock Template page, select the Edit link located beneath the template.
Perform steps 9 and 10 in Add Par Stock Template to edit the content of the template.
View Par Stock Template
→ → →
To view a par stock template:
Navigate to the SuiteSpot MY ACCOUNT area.
From the menu on the left, select PAR STOCK TEMPLATE.
From the Par Stock page, select the View link located beneath the template.
The View link is displayed only for those with the Edit Par Stock Template toggle deactivated.
Remove Par Stock Template
→ → →
To remove a par stock template:
Navigate to the SuiteSpot MY ACCOUNT area.
From the menu on the left, select PAR STOCK TEMPLATE.
From the Par Stock Template page, select Remove located beneath the par stock template to be removed.
From the Remove Par Stock Template popup, select REMOVE to confirm removal.
Alternatively, select NO to cancel removal.
Note
If using the par stock template, an error message is displayed indicating that this par stock template cannot be deleted.
Assign Par Stock Template to Suite
→ → →
To assign a par stock template to a suite:
Navigate to the SuiteSpot MY ACCOUNT area.
From the menu on the left, select PAR STOCK ASSIGNMENT.
From the list of suites, locate the desired suite.
From the list of suites, locate the Current Par Stock Template column.
From the Current Par Stock Template dropdown, select the template.
By default, event types inherit the template assigned to the suite at the suite level, while still allowing customization for individual event types.
If the suite-level template is selected but the event type-level template is not selected, the suite-level template applies to the event type.
For more information, see Par Stock Allocation Display Variations.
From the bottom of the suite list, select SAVE CHANGES.
Alternatively, select DISCARD.
Type or Modify Owner Notes
→ → →
To type or modify owner notes:
Navigate to the SuiteSpot MY ACCOUNT area.
From the menu on the left, select OWNER NOTES.
In the field under the suite name, type or modify owner notes.
From the lower-right of the Owner Notes page, select SAVE CHANGES.
Owner notes updates on this page will be synchronized to the Suite Catering Admin Portal.
Appearance
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Appearance templates enable customization of text fields, colors, and images within SuiteSpot.
Note that the appearance customization function is exclusive to administrative accounts. For more information, see Setup or Edit Account.
Create Appearance Template
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Upon company-domain binding, the Suite Catering Admin Portal auto-generates the default appearance template. For additional information, see Activate SuiteSpot and Link Company to Domain .
To create a new appearance template:
Navigate to the SuiteSpot MY ACCOUNT area.
From the menu on the left, select APPEARANCE.
From the Appearance page, locate the appearance template to be used as a basis for creating a new one.
From the Appearance page, select the COPY link of the appearance template.
On the Enter Template Name popup, type a unique name.
On the Enter Template Name popup, select OK.
Alternatively, select CANCEL to revoke the creation.
Rename Template
It is impossible to rename the default or published appearance template.
To rename an appearance template:
Navigate to the SuiteSpot MY ACCOUNT area.
From the menu on the left, select APPEARANCE.
From the Appearance page, select the pen icon adjacent to the name of the appearance template intended for renaming.
On the Edit Template Name popup, type a unique new name for the appearance template.
On the Edit Template Name popup, select OK to finalize the template renaming.
Alternatively, select CANCEL to revoke the template renaming.
Edit Appearance Template
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The default and published appearance templates are not editable.
To edit an appearance template:
Navigate to the SuiteSpot MY ACCOUNT area.
From the menu on the left, select APPEARANCE.
From the Appearance page, select the EDIT link.
In the Edit Mode, select Settings.
On the Customization Settings popup, select the COLORS, TEXT FIELDS, or IMAGES tab to customize the settings.
On the TEXT FIELDS tab, certain fields don't support multiple lines. Pressing Enter won't create new lines in them. When pasting from the clipboard into these text fields, all formatting, including new lines, is removed (multi-line text becomes a single line). In text fields that do support multiple lines, pasted text retains its structure but loses formatting.
For more information about each setting, refer to the tool tips available on the user interface (UI).
In the lower-right of the Customization Settings popup, after completing customization, select SAVE.
The customization settings apply to the real-time preview of the UI, but they will only take effect once this template is published.
Alternatively, select CANCEL.
In the Edit Mode, select Preview to see a preview of the SuiteSpot login page.
The login preview page mirrors the actual page in terms of UI interactions. However, any links or buttons associated with business flows will not trigger further actions.
In the Edit Mode, select Exit Edit.
Alternatively, select Settings to continue customizing the preferences.
Publish Appearance Template
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The system automatically publishes the default appearance template. Be aware that only one appearance template can maintain a Published status concurrently.
To publish an appearance template:
Navigate to the SuiteSpot MY ACCOUNT area.
From the menu on the left, select APPEARANCE.
From the Appearance page, select PUBLISH of the appearance template intended for publication.
On the Confirm popup, select YES to confirm the publication.
Alternatively, select CANCEL to revoke the publication.
Delete Appearance Template
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The default and published appearance template are not eligible for deletion.
To delete an appearance template:
Navigate to the SuiteSpot MY ACCOUNT area.
From the menu on the left, select APPEARANCE.
From the Appearance page, select DELETE.
On the Confirm popup, select YES to confirm the deletion.
Alternatively, select CANCEL to revoke the deletion.
Preview Menu
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The menu preview function is exclusive to administrative accounts. For more information, see Setup or Edit Account.
To preview a menu:
Navigate to the SuiteSpot MY ACCOUNT area.
From the menu on the left, select MENU PREVIEW.
From the Menu Preview page, use the Select Menu dropdown to select the menu.
Options in the Select Menu dropdown are the same as those in the Advanced Day Order Online Menu dropdown. For more information, see Configure Menu Settings.
Below the Select Menu dropdown, select PREVIEW.
Note
The preview page does not allow adding items to the shopping cart.