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To duplicate one order to multiple events, follow instructions in Batch Duplicate Order.
To copy an order:
Navigate to the Suite Catering Order List area.
Open the Create Duplicate Order popup in one of the following ways:
From the Order Number column, select the order number link and then from the upper-right of the order details page select Duplicate.
Note
When an order is in the Edited state, a confirmation popup will appear, prompting whether to duplicate the order without saving changes.
Changes to items, payments, discounts, and admin fees are saved in real-time and do not trigger the order to transition to the Edited state. However, if other changes are made but not saved, the order will transition to the Edited state.
When an event is in the open state, selecting Save and Duplicate triggers both save, commit, and duplicate actions. If the event is not in an open state, only save and duplicate are performed.
Select the checkbox to the left of the order number link, then from the Actions dropdown, select the Duplicate sub-menu from the Duplicate menu.
Note
The Duplicate menu is hidden when selecting multiple orders.
Orders that have no ADO items cannot be duplicated.
If the selected order contains invalid items, an error message is displayed, indicating that there are invalid items and asking you whether to continue. If you select Yes, the selected order is copied but invalid items are removed from the order; if you select Cancel, the Create Duplicate Order popup is closed.
From the Create Duplicate Order popup, use the Account, Authorized User, Event, Suite Class, and Suite dropdowns to select the desired account, authorized user, event, suite class, and suite.
In the Account dropdown, only active accounts are available.
If selecting a temporary guest account, complete the First Name, Last Name, Email, Phone (Business), Phone (Home) and Phone (Mobile) fields.
The Authorized User dropdown defaults to the appropriate contact based on these rules:
If the email in the source order matches an authorized user, that user is selected.
If no email match but point of contact info exists, From Source Order is selected.
If no contact info, the primary authorized user is selected.
If none apply, Not Selected is selected.
Turn on the Universal Assignment toggle if needed. This toggle is hidden from guest accounts.
If the Universal Assignment toggle is enabled, it is possible to copy orders to unassigned suites and events.
If the target suite for order duplication is a reassigned suite, the menu from the original source suite is used. For multiple source suites, the menu from any source suite may be used.
From the lower-right of the Create Duplicate Order popup, select Confirm to save the settings.
Alternatively, from the lower-left of the Create Duplicate Order popup, select Cancel to abandon the settings.
For details about which information will be duplicated and which will not, see Duplicated Order Information.