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Xenial Product Documentation

Tip Configuration

This section describes the features related to the application and processing of guest tips (gratuities):

Tip Groups

Configure tip groups to provide tip suggestions to guests at the POS during the tender process. The tip suggestions for an order are determined by the order total and the associated order destination.

For example, provide tip suggestions of 10%, 15% and 20% for Carry Out orders when the order total is $20 or less.

"No Tip" and "Custom" suggestions are also provided at the POS enabling the guest to leave no tip or specify their own tip amount.

Suggested Tip and Signature Capture Screens

Open the following guest-facing screens during the tender process when particular payment types are used:

  • Suggested tips.

  • Signature capture where the guest signs their name to authorize the payment and tip.

Tip Groups

Xenial Cloud Portal Data Management Ordering Settings Settings Tip Groups

Xenial Portal Data Management Ordering Settings Settings Tip Groups

To configure a tip group:

  1. From the Tip Group List homepage, select New Tip Group.

  2. From the General section, define the following general settings:

    Setting

    Description

    Name

    Type a name to identify the tip group.

    Active

    Toggle to Active if the tip group is available for use at the site.

    Multi-site users: To the right of the field, select the globe icon to define values for each site.

  3. From the Destinations section, identify the order destinations to associate with the tip group.

  4. From the Tip Levels section, define tip suggestions for specified order total ranges.

  5. From the upper-right of the screen, select Save.

Destinations

From the Destinations section, identify the order destinations to associate with the tip group:

  1. From the upper-right of the Destinations section, select Add Items.

  2. From the Add Items popup window, select the order destinations.

  3. From the lower-right of the popup window, select Add [#] Items.

Tip Levels

From the Tip Levels section, define tip suggestions for specified order total ranges. Add at least one tip level.

  1. From the upper-right of the Tip Levels section, select Add Tip Level.

  2. In the Amounts Below field, type the maximum order total threshold for the tip level.

    Tip suggestions are provided to the guest for any order total that is equal to or less than this threshold.

  3. From the lower-left of the Add Tip Level window, select + Add Option.

  4. In the Tip Options field, type the suggested tip amount as either a percentage or a fixed currency amount.

  5. From the Type dropdown, select the applicable tip type:

    Type

    Description

    Percent

    The Tip Options value is a percentage.

    Fixed Amount

    The Tip Options value is a fixed currency amount.

  6. Repeat steps 3-5 to add up to three (3) options for the tip level.

Suggested Tip and Signature Capture Screens

The following describes how to configure suggested tip and signature capture screens for a payment type and a payment type scheme.

Payment Type

Xenial Cloud Portal Data Management Back Office Settings Payments Payment Type

To configure this feature for a payment type:

  1. From the Pay Type List homepage, select the payment type.

  2. From the General page, select the following options:

    Option

    Description

    Allow Tip

    Enable guests to add a tip when this payment type is used

    POS Onscreen Tip

    Open the suggested tip screen when this payment type is used.

    POS Onscreen Signature

    Open the signature capture screen when this payment type is used.

    If the guest's signature was already captured by the payment device, the signature capture screen does not open.

    Combine Tip and Signature screens

    (Optional) Combine the suggested tip and signature capture functions on one screen.

    If this option is NOT selected, the suggested tip and signature capture functions are displayed on separate screens.

Payment Type Scheme

Xenial Cloud Portal Data Management Back Office Settings Payments Payment Type Scheme

To configure this feature for a payment type scheme:

  1. From the Pay Type Scheme List homepage, select the payment type scheme.

  2. From the General section, select the following option:

    Option

    Description

    Enable Order Tips

    Enable guests to add a tip when any payment type in the scheme is used.