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Xenial Product Documentation

Printing

Xenial Cloud Portal 4-Dot Menu Data Management Ordering Settings Hardware Terminal Scheme

From the Printing page of the Terminal Scheme editor, define printing settings for a terminal scheme:

Setting

Description

Receipt Delivery Method

From the dropdown, select the desired receipt printing method:

Always Print

Automatically print a receipt when an order is tendered.

No Receipt

Do not print a customer receipt.

Prompt

Prompt the user to choose whether or not to print a receipt.

When selected, the following additional options are displayed:

  • Display Print Option - Include the option to print a receipt.

  • Display Email Option - Include the option to email a receipt.

Use Site Settings

Apply the receipt printing settings defined with the Site Preferences editor.

See Printing.

Number of receipts to Print

Type the number of receipts to print for each order.

Print on Refund Transactions

Automatically print a receipt for all refund transactions.

Print Credit Card Merchant Copy

Automatically print a copy of the receipt for both the merchant and the guest for all debit card/credit card transactions.

Print on Tax Exempt

Always print a receipt for tax exempt orders.

Print on Save

From the dropdown, select the desired option:

Yes

Automatically print a receipt when the cashier saves an order.

No

Do not automatically print a receipt when the cashier saves an order.

Inherit Site Settings

Apply the receipt printing settings defined with the Site Preferences editor.

See Printing.

Send Orders to Kitchen Printer

From the dropdown, select the desired option:

None

Do not print a kitchen ticket.

Inherit Site Settings

Apply the kitchen printing settings defined with the Site Preferences editor.

See Kitchen Settings.

Print On Tender

Print a kitchen ticket when an order is tendered.

Print On Total/Save

Print a kitchen ticket when an order is totaled/saved.

Send Orders to Kitchen Video

From the dropdown, select the desired method for sending orders to the kitchen application:

None

Do not send orders to the kitchen.

Inherit Site Settings

Apply the kitchen settings defined with the Site Preferences editor.

See Kitchen Settings.

Send On Total

  • Send orders to the kitchen when an order is totaled/saved.

  • Print a kitchen ticket when an order is totaled/saved.

Send On Tender

  • Send orders to the kitchen after the order is tendered.

  • Print a kitchen ticket when an order is totaled/saved.

Send One Behind

  • Send orders to the kitchen "one item behind".

  • Each time the order taker adds an item to an order, send the previous order item to the kitchen.

  • This option enables the kitchen staff to prepare the food as the guest places their order.

  • The order taker can delete order items if necessary.

Send On Save

Send orders to the kitchen when the user selects Save to save the order.

This option enables the kitchen staff to prepare the food while the guest waits to pay for their order.

On The Fly

Immediately send each order item to the kitchen as the items are entered at the POS.

This option gives the kitchen staff a head start preparing the food and optimizes speed-of-service.

Rerouting Method

From the dropdown, select the desired method for rerouting print jobs if the default printer is unavailable:

Always Prompt

(Default) Prompt the user to retry or reroute each print job.

Prompt Once

Prompt the user to retry or reroute the first print job.

The prompt does not appear for subsequent print jobs.

Automatically Reroute

Reroute print jobs automatically without prompting the user.

Allow User to Select Printer

From the dropdown, select the printers to which users can send print jobs:

Disabled

The user does not have the option to select a different printer for a print job. The print job is always printed from the default printer.

All Printers

The user can select any printer for a print job.

Only the Following

The user can only send the print job to the specified printers.

Select Add Printers to select the eligible printers.

Excluding the Following

The user can send the print job to any printer except for the specified printers.

Select Add Printers to select the ineligible printers.