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Xenial Product Documentation

Order Destinations

An order destination is assigned to each order when an order is started at the POS. Examples of order destinations include: Eat In, Carry Out, and Delivery.

In a typical POS configuration, the default order destination for a terminal is automatically assigned to each order entered at that terminal. The user can change the order destination for an order at the POS during the order lifecycle.

Create Order Destination

Xenial Cloud Portal 4-Dot Menu Data Management Ordering Settings Settings Order Destination

To create an order destination:

  1. From the Order Destination List homepage, select New Order Destination.

  2. From the menu pane on the left, select a page and define the respective settings.

    The following introduces the pages of the Order Destination editor.

    Page

    Description

    General

    Define general settings about the order destination including its name and active status.

    Identify the ordering and/or fulfillment service points that are allowed for this destination.

    Kitchen

    Define kitchen printing options for the order destination.

    Order Information

    Identify the guest information the order taker must capture for this destination.

General

Xenial Cloud Portal 4-Dot Menu Data Management Ordering Settings Settings Order Destination

From the General section of the Order Destination editor, define the following settings:

Setting

Description

Name

Type the order destination name.

Short Name

Type a short or abbreviated name for the order destination.

This name is used to identify the order destination in the kitchen ticket header.

ID

Type the identification number for the order destination.

External ID

Type an alphanumeric value to identify the record when data is prepared for export to third-party accounting and data warehouse solutions.

Active

Toggle Active if the order destination is available for use at company site.

Multi-site users: To the right of the field, select the globe icon to define values for each site.

Segment Name

From the dropdown, select the name to identify Order Segments at the POS.

Guest Count Calculation Method

From the dropdown, select the desired option for determining the guest count for an order:

  • By Segment - (default) Increase the Guest Count by one (1) for each Order Segment added to the order.

  • By Product - The Guest Count for the order is the sum of the Guest Count for each item on the order.

    See  Guest Count.

Background Color

Select a background color for the order destination label on the order item listbox at the POS.

Text Color

Select a text color for the order destination label on the order item listbox at the POS.

Consumption Type

From the dropdown, identify where the customer consumes the order:

  • On Premises - Order is consumed on site (e,g. Eat In).

  • Off Premises - Order is consumed off site (e.g. Carry Out).

Default Taxable Destination

Toggle On to identify the order destination as the default taxable destination.

Allow Order Parking

Toggle On to allow the cashier to change the status of the order to "Parked".

This is useful for the Drive-Thru order destination when a guest in the drive-thru lane is asked to park their car and wait for their order.

Set Queue Time

Track the "queue time" of an order to determine how long the order is waiting in the queue of orders.

Tracking the queue time is useful when sorting mobile orders in the appropriate sequence in the queue.

From the dropdown, select the order state that determines when the queue time for this order destination starts:

  • Never - Do NOT start the queue time.

  • Check In - Start queue time on order check in.

  • Create - Start queue time when the order is opened.

  • First Item Add - Start queue time when the first item is added to the order.

  • First Order Save - Start queue time when the order is first saved.

  • Set Destination - Start queue time when the order destination is set for the order.

Allow Queue Time By Order Source

Toggle On to set the queue time for the order destination based on the order source.

When toggled ON, the Queue Time by Order Source field is displayed.

To add a queue time by order source:

  1. From the upper-right, select Add Queue Time.

  2. From the Order Source dropdown, select the order source.

  3. From the Queue Time dropdown, select the order state that determines when the queue time for this order source starts.

    • Never - Do NOT start the queue time.

    • Check In - Start queue time on order check in.

    • Create - Start queue time when the order is opened.

    • First Item Add - Start queue time when the first item is added to the order.

    • First Order Save - Start queue time when the order is first saved.

    • Set Destination - Start queue time when the order destination is set for the order.

  4. Select Save.

Service Points

From the Service Points section, identify the ordering and/or fulfillment service points that are allowed for this destination. For more information about service points, see Service Points.

To identify the ordering service points:

  1. From the upper-right of the Ordering Service Points section, select Add Service Point.

  2. From the Add Service Points window, select the service point(s).

  3. From the lower-right of the Add Service Points window, select Add [#] Service Points.

To identify the fulfillment service points:

  1. From the upper-right of the Fulfillment Service Points section, select Add Service Point.

  2. From the Add Service Points window, select the service point(s).

  3. From the lower-right of the Add Service Points window, select Add [#] Service Points.

Kitchen

Xenial Cloud Portal 4-Dot Menu Data Management Ordering Settings Settings Order Destination

From the Kitchen section of the Order Destination editor, define the following settings:

Setting

Description

Updated Kitchen Order Print Method

From the dropdown, identify the order details to send to the Kitchen printer when an order is updated at the POS:

Method

Description

Use Site Setting

(Default) Use the Updated Kitchen Order Print Method selected for the site.

The Updated Kitchen Order Print Method is selected from the Ordering Application → Kitchen Settings section of the Site Preferences editor.

Print All Content

Send all order details and print the entire order including order items that were previously sent to the kitchen.

Print New Content

Send only new order details and print the new items that were added to the order after the order was originally sent to the kitchen.

Print Modified Items

This option is only available when Print New Content is selected from the Updated Kitchen Order Print Method dropdown.

If this option is toggled Yes, if new child items or modifiers are added to the order, the parent items are marked as modified and resent to the kitchen.

Order Information

Xenial Cloud Portal 4-Dot Menu Data Management Ordering Settings Settings Order Destination

An order destination may require the user to capture details about the guest. For example, the user must capture the guest's delivery address when the order destination is Delivery.

From the Order Information page of the Order Destination editor, identify the guest details the user must capture for the order destination:

  1. From the Order Information screen, locate the Order Information section.

  2. For each item listed in the Customer/Order Information column, select the desired option:

    Option

    Description

    No Prompt

    Do not prompt the order taker to capture this information.

    Optional

    Provide the option to capture this information.

    Required

    Require the order taker to capture this information.

These settings also determine the sections to include on the Order Information screen of the Ordering application.

For example, if Vehicle Type is set to No Prompt for the Delivery order destination, then a Vehicle section is NOT included on the Order Information screen for Delivery orders.

Time Based Customer Fields

To identify guest details to capture for an order destination by time period:

  1. From the Order Information screen, locate the Time Based Customer Fields section.

  2. From the time period list, select the time period.

  3. Select Edit. A popup window opens that identifies the order destination and the selected time period.

  4. Toggle Use Default Set to Off.

  5. For each item listed in the Customer/Order Information column, select the desired option:

    Option

    Description

    No Prompt

    Do not prompt the order taker to capture this information.

    Optional

    Provide the option to capture this information.

    Required

    Require the order taker to capture this information.

  6. From the lower-right of the popup window, select Done.