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Diagnostics is used to view details about generated device alerts. From the upper-left of the Diagnostics page, use the provided fields to search the event log for alerts that were generated during a specific date range.

The following is provided for each device event:




Device name.

Total Alerts

Total number of alerts generated for the device in the specified date range.

Last Occurrence

Last time the alert was generated.

Show / Hide Detail

Select the plus icon + to view alert details. The alerts are color-coded to indicate the severity level.

  • Green - Informational; no action required.

  • Yellow - Environmental issue (e.g. network connectivity).

  • Red - Severe condition requiring immediate attention.