Order Functions
This section describes POS order functions performed by the manager.
Order History
Access Order History to view details about previous orders and perform actions on those orders.
To open Order History:
From the upper-left, select the hamburger icon
.From System Navigation, select Order History.
By default, the Order History list is sorted by Order # in ascending order. Select a column heading to sort the list by the respective column values. Please note, the list cannot be sorted by employee name.
For example, select the Order State column heading to sort the list by the values in the Order State column in ascending order.
The available order actions include:
Note
You may not have permission to access all Order History functions.
Search Order History List
→
From Order History, search for orders by order number or by the last 4 digits of the card number.
Search by Order Number
From the Order History dropdown, select Order #.
Select the Search by Order # field.
Type the order number.
Search by Card Number
(Optional) Filter the order list by payment type:
From the Filters menu, select Payment Method.
Expand Credit/Debit Card.
Select the credit card types.
Select Apply.
From the Order History dropdown, select Card #.
Select Search by Card (last 4).
Type the last 4 digits of the card number.
Filter Order History List
→
Filter the Order History list to quickly locate specific orders by specified criteria, such as Business Date and Order State.
To filter the list:
From the upper-right, select Filters.
From the Filters panel, select a filter.
Select the filter criteria.
Select Apply.
Adjust Tips from Order History
This section describes procedures related to tips/gratuity when accessed from the Order History screen.
Note
You cannot update a tip if the payment terminal is unavailable.
Adjust Single-Payment Tips
To adjust single-payment tips from Order History:
From the Order History screen, select the order.
From the lower-right of the Order History menu, select Options.
From the Options menu, select Update Tip.
From the applied payments window, select the payment.
From the lower-right of the applied payments window, select Apply.
Use the on-screen keypad to type the updated tip amount.
From the lower-right, select Save.
Adjust Multi-Payment Tips
To adjust multi-payment tips from Order History:
From the Order History screen, select the order.
From the lower-right of the Order History menu, select Options.
From the Options menu, select Update Tip.
Use the on-screen keypad to type the updated tip amount.
From the lower-right, select Save.
View Order Details
To open Order History:
From the upper-left, select the hamburger icon
.From System Navigation, select Order History.
From Order History, select an order. Order details include:
Section
Order Details
Header
Order Destination
Order Number
Cashier Name/ID
Time of Order
Body
Order Item Details
Order Item Prices
Footer
Order Total Details
Order Payment Details
Order Actions
Reprint Order Receipt
To reprint a receipt:
From the upper-left, select the hamburger icon
.From System Navigation, select Order History.
From the order list, select the order.
From the lower-right, select Options.
From Options, select Re-Print Receipt.
Refund Partial Order
To refund selected order items:
From the upper-left, select the hamburger icon
.From System Navigation, select Order History.
From the order list, select the order.
From the upper-left, select Selected Item(s).
From the item list, select the items to refund.
From the lower-right, select Refund.
From the Reason for Refund list, select the reason for the refund.
Select Next.
From the Refund Tender list, select the pay type.
Type the currency amount to refund.
Select Apply Refund.
Refund Entire Order
Perform a Refund if a guest is dissatisfied with their order and requests their money back.
To refund an order:
From the upper-left, select the hamburger icon
.From System Navigation, select Order History.
From the order list, select the order.
From the upper-left, select the Entire Order tab (if necessary).
From the lower-right, select Refund.
From the Reason for Refund list, select the reason for the refund.
Select Next.
From the Refund Tender list, select the pay type.
Type the currency amount to refund.
Select Apply Refund.
Resend Order to Kitchen
To resend an order to the kitchen and reprint the ticket:
From the upper-left, select the hamburger icon
.From the System Navigation menu, select Order History.
From the Order History screen, select the order to resend.
From the lower-right, select Options.
From the Options menu, select Re-Send to Kitchen.
Re-Tender Order
To redo the order tender process:
From the upper-left, select the hamburger icon
.From System Navigation, select Order History.
From the order list, select the order.
From the lower-right, select Options.
From Options, select Re-Tender.
Void Order
To void an order:
From the upper-left, select the hamburger icon
.From System Navigation, select Order History.
From the order list, select the order.
From the lower-right, select Options.
From Options, select Void Order.
From the Select Reason popup, select the applicable Reason Code.
When prompted, select OK.
Void Waste Order
A Waste Order transaction enables you to identify selected order items as "waste". The ingredients are removed from inventory.
Void a Waste order to add the associated items back into inventory.
From the upper-left, select the hamburger icon
.From System Navigation, select Order History.
(Optional) From Filters, select Order Type>Waste to filter the order list by Waste orders.
From the order list, select the order.
From Options, select Void Order.
When prompted, select OK.
Item Availability
The following describes how to update the availability status of a menu item. When an item is flagged as unavailable:
The item button is grayed out and the label is crossed out.
The item cannot be added to an order.
You can flag menu item availability from:
Functions
Order Entry
Product Details
Item Availability from Order Entry
To flag a menu item as unavailable:
From the menu list at Order Entry, open the product menu.
Long press the menu item.
From the dropdown, select Make Item Unavailable.
When prompted, select Yes.
To flag a menu item as available:
From the menu list at Order Entry, open the product menu.
Long press the menu item.
From the dropdown, select Make Item Available.
When prompted, select Yes.
Item Availability from Functions
To flag a menu item as unavailable:
From the upper-left, select the hamburger icon
.From the System Navigation menu, select Functions.
From Functions, select Item Availability.
From the dropdown, select Available Items (if necessary).
From the item list, select the item(s).
From the lower-right, select Make Item(s) Unavailable.
When prompted, select Yes.
To flag a menu item as available:
From the upper-left, select the hamburger icon
.From the System Navigation menu, select Functions.
From Functions, select Item Availability.
From the dropdown, select Unavailable Items (if necessary).
From the item list, select the item(s).
From the lower-right, select Make Item Available.
When prompted, select Yes.
Item Availability from Product Details
To flag a menu item as unavailable:
From the menu list at Order Entry, open the product menu.
Long press the menu item.
From the dropdown, select Product Details.
Disable the Available toggle.
When prompted, select Yes.
To flag a menu item as available:
From the menu list at Order Entry, open the product menu.
Long press the menu item.
From the dropdown, select Product Details.
Enable the Available toggle.
When prompted, select Yes.