Tender Procedures
This section describes the Ordering application tender procedures.
Return to Order Entry
If necessary, you can return to Order Entry from the Tender screen:
Select an order item to open its modifier menu.
From the System Navigation menu, select Order Entry.
From the menu list at the top, select a product menu.
Apply Payment
Below the order item listbox on the Order Entry screen, select Total to tender the order and apply payment.
System configuration determines if you select the payment type or enter the currency amount first. Both methods are described below:
Select Payment Type First
From the payment type list, select the payment type.
Select More to view the additional payment types, if applicable.
Use the numeric keypad to enter the currency amount for the payment type.
Specify Currency Amount First
Use the numeric keypad to enter the currency amount for the payment type.
From the payment type list, select the payment type.
Specify Pay Type Amount
Method | Description |
|---|---|
Exact Change | The currency amount matches the order total. Select the pay type to tender the order. The keypad on the Tender screen is automatically populated with the balance due. |
Manual Entry | Use the numeric keypad to type the currency amount for the pay type. The balance due displayed on the keypad is replaced with the specified currency amount. |
Quick Tender Keys | If available, select a "quick tender" key to quickly apply a specific currency amount to the balance due. For example, if a $10 bill is provided, select the $10 "quick tender" key to apply $10 cash to the balance due. |
Change Due
When you tender an order with the Cash pay type, the cash drawer opens enabling you to take out the change due to the guest.
Give the customer the specified Change Back.
Close the physical cash drawer.
From the Change Due screen, select Close.
One-Touch Tender
One-Touch Tender enables you to quickly tender an order with Cash with a single tap.
Below the order item listbox, select the applicable button:
Amount due rounded up to the nearest dollar
Amount due rounded to the nearest $5 increment
Amount due rounded to the nearest $10 increment
Amount due rounded to the nearest $20 or $50 increment
Capture Check Information
When applying a Check payment type, capture the following from the Add Check Details popup:
Check Number
Routing Number
Account Number
Apply Gift Certificate
When a gift certificate is used to pay for an order, a prompt is displayed to capture the serial number of the gift certificate. The serial number is tracked for reporting purposes.
To capture a gift certificate serial number:
From the pay type list, select Gift Certificate.
In the Serial Number field, type the serial number.
Select Apply.
Split Payment
Use the quick split payment buttons on the Tender screen to split the order total between multiple pay types.
System configuration determines if you select the payment type or enter the currency amount first. Both methods are described below:
Select Pay Type First
To the left of the pay type list, select the 1/2 icon.
From the pay type list, select the first pay type.
Use the numeric keypad to enter the currency amount for the first pay type.
From the pay type list, select the second pay type.
Use the numeric keypad to enter the currency amount for the second pay type.
Enter Currency Amount First
To the left of the pay type list, select the 1/2 icon.
Use the numeric keypad to enter the currency amount for the first pay type.
From the pay type list, select the first pay type.
Use the numeric keypad to enter the currency amount for the second pay type.
From the pay type list, select the second pay type.
Note
To revert to single payment, select the 1 icon.
Remove Pay Type
To remove one or more pay types from an order:
From the Summary section of the listbox footer, select the pay type(s).
Below the pay type list, select the applicable action:
Single pay type: Select Remove Selected Payment.
Multiple pay types: Select Remove Payments by Type.
Tax Exempt Orders
To exempt an order from tax:
From the Tender screen, select Tax Exempt.
When prompted, type the tax exempt ID.
Select Apply.
When prompted, select the reason for tax exemption (if applicable).
House Account
To tender an order to a House Account:
From the upper-left, select the hamburger icon
.From the System Navigation menu, select Functions.
From the Functions column, select House Account.
From the House Account screen, select the House Account for the order.
Re-Tender Order
If corrections to an applied pay type are needed, re-tender the order. If applicable, add/update customer loyalty information to ensure the customer receives credit for their visit and redeems any earned rewards.
To re-tender an order:
From the upper-left, select the hamburger icon
.From the System Navigation menu, select Order History.
Select the order to re-tender.
From the lower-right, select Options.
From the Options menu, select Re-Tender.
Note
Re-Tender option may not be available.
Reprint Receipt
To reprint a receipt:
From the upper-left, select the hamburger icon
.From the System Navigation menu, select Order History.
From the order list, select the order to reprint.
From the right pane, select Re-Print Receipt.
When prompted for confirmation, select OK.
No Sale
A No Sale opens the cash drawer without processing a Sale.
The following is recorded about each No Sale:
User ID
Manager ID (if applicable)
Amount of time drawer remains open
Terminal number
Drawer number
To perform a No Sale:
From the upper-left, select the hamburger icon
.From the System Navigation menu, select Functions.
From the Drawers column, select No Sale. The drawer opens enabling you to take the necessary action.
Close the drawer.