Tip Procedures
This section describes POS procedures related to tips.
Note
POS payment types requires specific configuration to accept tips. For more information, see Payment Type.
Add Tip to Active Order
To add a tip to an active order:
From the lower-left, select Options.
From the Options menu, select Add Gratuity.
When prompted, select Yes to continue.
Note
If you split an order after you add a tip, the tip percent is calculated and applied to each new order.
Add Tip to Saved Order
To add a tip to a Saved order:
From the Open Orders screen, select the order.
From the lower-right of the order detail menu, select Add Tip.
Use the on-screen keypad to type the tip amount.
Below the on-screen keypad, select Add Tips to Payment.
For split-payment orders, see Add Tip to Split-Payment Order.
From the lower-right of the Add Tips window, select Save Changes and Close.
Add Tip to Split-Payment Order
To add tip to a split-payment order:
From the Open Orders screen, select the order.
From the lower-right of the order detail menu, select Add Tip.
From the left of the Add Tips window, select the order payment.
Use the on-screen keypad to type the tip amount.
Below the on-screen keypad, select Add Tips to Payment.
From the lower-right of the Add Tips window, select Save Changes and Close.
Update Tip Amount
To adjust the tip amount applied to a Closed order:
From the upper-left, select the hamburger icon
.From the System Navigation menu, select Order History.
From the Order History screen, select the order.
From the lower-right, select Options.
From the Options menu, select Update Tip.
From the list of tips, select the tip.
Use the popup keypad to type the new tip amount.
Select Save.
Important
You cannot adjust tips after the credit card batch is settled.
Customer-Facing Tip Screen
When particular pay types are used during the tender process, the customer-facing tip screen opens to display the following:
Suggested tip options (including "No Tip").
Signature capture, which enables the customer to sign their name with their finger, authorizing their tip and payment.
The customer-facing screen displays tip amount suggestions for the customer to select. The tip suggestions are determined by the order total and the order destination.
"No tip" and "Custom" options are provided enabling the customer to leave no tip or to specify a custom tip amount.
When the customer-facing tip screen appears, turn the terminal monitor to face the customer, allowing them to add a tip and sign their name.
Open Tip Screen
To open the customer-facing tip screen manually:
From the lower-left, select Options.
Select Tip.