Drive Thru Events
The Total Number of Drive Thru Events is optionally displayed on the Day Part and All-Day Tile. The Total Number of Drive Thru Events is used to calculate the average speed of service.
Factors contributing to Drive Thru Events are:
Completed Drive Thru Events
The total number of completed drive thru events is displayed on the Day Part and All-Day Tiles. This total is used to determine the average speed of service and the goal-met percentage.
Drive Thru Director recognizes that unusual drive thru events sometimes occur, such as:
Vehicles that travel through the drive thru without stopping.
Vehicles that unexpectedly leave the drive thru queue without completing their transaction.
Vehicles that unexpectedly appear in line without communicating with the menu board first.
To recognize and remove unusual events from reporting, drive thru events must meet this criteria:
A completed drive thru event must have a menu board event and a pickup window event. If one of these drive thru events is missing, the event is considered invalid and does not contribute towards reporting data.
Minimum Total-Time and Default
Completed drive thru events require two (2) components:
A completed menu board event
A completed pickup window event
The combined total-time of these two (2) events must meet a minimum total-time. If the combined total-time does not meet the minimum time requirement, the drive thru event is not considered valid, and does not appear on reports as a completed drive thru event.
The default minimum total-time is as follows:
Segment | Default |
|---|---|
Minimum Total-Time | 15 seconds |