Xenial Cloud POS

POS-38276, POS-45540, POS-45541, POS-45716

End of Day (EOD)

Added ability to automatically force Paid, Committed orders to Close before EOD is processed. This ensures the sales for Paid, Committed orders that were not properly Closed are reported correctly.

Company / Site Preferences

The following settings are located on the Ordering Application → End of Day section of the Company / Site Preferences editors:

POS-44969, POS-45225, POS-45226

BK and PLK Loyalty Programs

The Ordering application integrates with the BK Loyalty and PLK Loyalty programs.

The following Loyalty information is printed on receipts:

Customer Loyalty information is printed on receipts for non-Loyalty orders that are sent to XGL when the Submit/Void Order response includes a 'receipt' object.

If the POS doesn't receive a response to the submitOrder request from XGL within six (6) seconds, Loyalty information is not printed on the receipt.

POS-45175, POS-45554

Quick Add Discounts via PLU

This feature enables the user to quickly add a discount to an order by typing the discount PLU.

When enabled, a Quick Add button (+) is displayed in the upper-right of the Order Entry screen menu header at the POS.

When the user at the POS selects the Quick Add button (+), an Add Item window opens with an alphanumeric keypad from which the user can type the discount PLU.

Terminal Scheme Configuration

The following setting is located on the Order Entry section of the Terminal Scheme editor:

POS-45447

Fees on Weighed Items

With this update, fee calculations for weighed products are now based on the weighed product price rather than the product unit price.

POS-45458

Priority Sorting on XKM

When an item is converted to a combo meal item, the order items are now sequenced on XKM screens in accordance with their respective priority settings as expected.

POS-45523

Verifone Point - Store Card Token

With this update, optionally capture and store the Card Token of the payment type in the Payment Object. The Card Token can be used for customer intelligence (CI) and reporting purposes.

Company/Site Preferences

The following setting is located on the Payments page of the Company/Site Preferences editors.

POS-6299

Apply Unfulfilled Discounts

The user can now add a discount to an order before the required order items have been added.

Once the discount is added, the user is prompted to fulfill the requirements of the discount.

The following identifies the related Data Management settings.

Company / Site Preferences

The following setting is located on the Ordering Application → Ordering section of the Company / Site Preferences editors:

Discount List

The following settings are located on the Rules page of the Discount List editor:

The following setting is located on the Apply Criteria page of the Discount List editor. This setting is only available when Items is selected from the Apply Type field.

The following setting is located on the Qualify Criteria page of the Discount List editor:

POS-45273

Preferred Terminal for Printers

With this update, the POS now respects the preferred terminal settings and the connection type defined for each printer when initiating print jobs.

A POS terminal does not act as a spooler for a USB/Serial printer unless it is configured as the preferred terminal for the printer.

POS-45326

POS Terminal Screensaver

Updated the POS terminal screensaver function to ensure the screensaver starts and stops as expected and in accordance with its defined settings.

For configuration instructions, see POS Screensaver.

POS-45291

Verifone Bluetooth

Addressed data sync issues that were encountered between Verifone Bluetooth and the POS that caused sales variances on Xenial Cloud reports.

POS-44875

Data Loss and Print Failure Prevention

The application now detects the presence of devices on the network that run the same Logical Terminal and blocks their operation, so that they can no longer adversely affect the operation of other devices, such as printers.

POS-45252

Table Service Waitlist

Addressed a table status update issue that occurred if the table was not assigned to a specific section in the configured table map.

With this update, it is no longer required to assign a table to a section in the table map.

POS-43513

Loyalty Discounts

Updated validation of the specified values for variable discounts to resolve an issue with a custom Punchh Loyalty discount.

Prior to this update, the discount was not applied properly if the child item within an order item bundle included an upcharge.

POS-44975

Verifone Payment Devices

With this update, the Ordering application now includes the Store Number (Site ID) in the SCA Start Session message. This enables the system administrator to create a payment device hierarchy by location within the Verifone VHQ terminal management system.

POS-45097

Child Item Pricing

Updated the application to not display additional charges for modifiers on the order item listbox of the Order Entry screen when the pricing rules are configured to only apply a single charge for the modifiers per parent item.

POS-45149

Prep Instructions

Resolved an issue that prevented Prep Instructions from loading if the prep instructions included a PNG image file.

The image cache was affected due to the recent removal of a deprecated plugin.

POS-926

Customer Surveys

Added support for automatically generating customer survey codes for qualifying orders to invite guests to provide feedback about their visit and the quality of the service.

Configuration Settings

Use the Ordering Settings > Customer Surveys editor in Data Management to create and configure the customer survey codes, including the variables used to generate the code, and the message to print on the guest receipt.

POS-44176

Discounts and Item Pricing Rollup

Updated the discount calculation configuration to provide options to include or exclude item prices that are rolled up into the price of their parent item.

The following configuration settings are only available for item-level discounts.

Single Item or Single Set of Items

When defining a discount for an item or a single set of items, the new settings are located in the Roll Up Pricing Behavior section of the Apply Criteria page of the Discount List editor.

Multiple Sets of Items

When Multiple Sets of Items is toggled YES on the Apply Criteria page of the Discount List editor, the settings are located on the Roll Up Pricing Behavior page of the Add Item Set window.

From the Include Rolled Up Prices dropdown, select the desired Roll Up Pricing Behavior option:

POS-44407

Suite Catering

Addressed an issue where the Order ID for Suite Catering orders was not displayed in List View if the customer information for the associated account did not include a first and last name.

POS-43991

Order History

Resolved a performance issue with the Order History screen. Prior to this update, the Order History screen was not populated with orders until after the user touched the screen.

This issue was encountered in an environment with a large number of employees onsite.

POS-44870

Order Explorer

Updated the Order Explorer feature to allow the user to view the history of Tip Only orders, which only include a tip without order items.

With this update, the user is also now able to print a receipt for Tip Only orders.

POS-44931

Combo Meal Side Selections

If the user substitutes the default side for a combo meal, and then changes the combo meal size, the side substitution is now retained.

Prior to this update, the side selection reverted to the default side after the user changed the combo meal size.

POS-45047

Terminal Status

The Terminal Status screen now identifies XKM stations by their specific name.

POS-45061

Donations

The Donation prompt now appears from the Tender screen as expected regardless if the order total is an even dollar amount.

POS-45136

Print System

If a print job fails, the user is notified regardless if a backup printer is configured. If a backup printer is not configured when a print job fails, the following message is now displayed:

POS-43948

POS Screensaver

Enable and configure an optional screensaver for the Ordering application.

Company/Site Preferences

From the Ordering Application → POS Screensaver section of the Company/Site Preferences editor, configure the screensaver properties, including the time delay and the desired image.

POS-44968

Customer Loyalty

Added the following customer loyalty providers to the "Allow List" for the Xenial platform:

POS-45288

Receipt Template

Updated the Receipt Template to properly print currency values that use the Great Britain Pound (GBP) currency symbol.

POS-45378

Bar Tabs

Both the Merchant Copy and the Customer Copy of Bar Tab receipts now print as expected.

Prior to this update, the Merchant Copy did not print until the user first processed a card present transaction.

POS-45434

End of Day (EOD)

Updated the application to resolve an "out of memory" exception issue that prevented the POS terminals from loading properly after EOD was complete.

The root cause of the issue was due to the database returning all available fields for each requested employee record.

POS-44285

EBT Payment with Verifone

Updated the POS to support the following EBT payment types using a Verifone P400 and e285 device via the Verifone flex payment solution:

The supported transaction types include: Sale, Split Payment, SNAP Refund, Tips and Signature Capture.

Voids and Re-Tender transactions are currently not supported.

POS-45178

Print System

This update includes the following improvements to the print system:

POS-45062

Print System

Updated the network interface detection to prioritize printer ownership in favor of POS terminals with a LAN connection.

This update addresses an issue that was experienced in wireless environments where the printer owner role was reassigned between wireless terminals, which resulted in print job delays and interruptions.

POS-45168

Suite Catering

Updated Suite Catering order processing to not allow an order to be closed if the Credit Card payment state associated with the order is "Awaiting Tip".

POS-45189

Restricted Payment Rules for EBT

The Ordering application provides the ability to restrict the use of particular payment types when the order includes particular order items.

This is configured for a payment type using the Restricted Product Tags setting in the Payment Type editor in Data Management.

With this update, an EBT payment type may now be applied to orders that include both eligible and ineligible products for the payment type.

The EBT payment type is applied to the amount of the order total for which it is eligible.

The eligible currency amount is displayed on the payment button on the Tender screen.

For example, if the EBT payment type is eligible to be applied to $2.00 of the order total, then $2.00 is displayed on the EBT payment button with an "Eligible" label.

Order items that are not allowed to be tendered with the EBT payment type are grayed out on the order item listbox of the Tender screen.

Please note, fees, tips, gratuities, and donations are forbidden to be paid with EBT SNAP. Configuration is not required for these items.

Fees, tips, gratuities, and donations are allowed be paid with EBT Cash.

EBT SNAP (Foodstamps) and EBT Cash payment type buttons are always hidden on the Refund transaction screens.

POS-43975

EBT Payment with Genius

Updated the POS to support the following EBT payment types using Genius Payment Gateway:

The supported transaction types include: Sale, Split Payment, SNAP Refund, Tips and Signature Capture.

Configuration

The Back Office Settings > Payments > Payment Type editor in Data Management now supports the Payment Class: Benefit.

Select Benefit from the Payment Class dropdown when configuring an EBT Payment Type.

From the Program dropdown, select the applicable Benefits program to assign to the payment type.

POS-45045

RJ11 Cash Drawers

Added support for cash drawers with a direct connection to Android-based terminals (XC-23 ARM and XC-23 x86).

POS-45164

Payment Devices

Updated how responses are processed between the payment device and the POS during credit card transactions.

This update resolves an error that was generated during subsequent attempts to process a credit card if the original transaction timed out, or if the user restarted the payment device, or received a decline.

POS-32345, POS-43027, POS-44933, POS-44961, POS-44971

Tip Only Order

The Tip Only Order feature allows the user to add an order that only consists of a guest tip. This feature enables the user to accept a tip from a guest without requiring the guest to order additional items.

Updated the currency syntax that is displayed on the payment device when prompting the user for the tip amount.

The currency syntax for tips for all eligible payment types is set to $##.

Configure the Tip Ony Order feature using the following Data Management editors:

Payment Type Scheme

To configure the payment type scheme:

Terminal Scheme

To configure the terminal scheme:

POS-44466

Suite Catering

When an order is updated with new items after it was committed, only the new items are printed from the kitchen printer when the order is committed again.

POS-44925

Send Orders to Kitchen Video

Resolved an issue reported by a site where orders entered on the previous business date reappeared after End of Day was complete. The orders had been entered twice by the user on the previous business date when the original orders were not sent to the XKM.

POS-44805

Order Details

The Order Details modal now works as expected when scanning an order with a barcode scanner.

POS-44549, POS-44550, POS-44776, POS-44777, POS-44779

USB Receipt Printer

The following error was generated when installing a USB receipt printer:

This error was encountered in environments where an XC-23 device was running on an Esper Android.

To resolve this issue, the following modules have been updated:

POS-44210

Fortress Gift Provider Integration

Xenial Gift and Loyalty services now support the Fortress Gift provider.

POS-44013

Discounts

When Use a Product for Discount Basis is enabled for a discount, the price of an alternate item is discounted when the discount is calculated.

With this update the discount is now recalculated if the price of the alternate item is changed.

POS-44379, POS-44596

Prompt for Customer Details

When a terminal scheme is configured to prompt the user to capture customer details "On Order Save (Total, Send)", the customer details are now included in the order information that is sent to the kitchen.

POS-44620

Terminal Name in Site Status

If a terminal name is changed in Data Management, the terminal name identified in Site Status at the POS now displays the updated terminal name.

POS-44593

Gift Card Barcode Scan

Resolved an issue where selecting Manual Entry for a Gift Card tender operation prevented the POS app from accepting input from the scanner.

POS-44643

Suite Catering

Resolved an issue where the configured Admin Fee was not applied to an order as expected.

POS-43879, POS-44457

Display Web Content

Added ability to display Web content from a secondary Android display that is running concurrently with the primary POS Shell app.

External Application Configuration

Add and configure the external applications using the External Applications editor, which is available from the Ordering Settings > Settings menu in Data Management.

From the Application Type field, select Web Application for this feature.

Terminal Configuration

Add and configure the terminal using the Terminals editor, which is available from the Ordering Settings → Hardware menu in Data Management.

From the General page, toggle Allow Secondary Displays to On.

From the Secondary Displays Sets section, add and configure the sets of URLs or External Applications to send to the secondary displays for this terminal.

Terminal Scheme Configuration

Add and configure the terminal scheme using the Terminal Scheme editor, which is available from the Ordering Settings → Hardware menu in Data Management.

From the Available System Navigation Options section of the Order Entry page, select the external application to include it on the System Navigation menu of the Ordering application.

From the Functions & External Applications page, select the external applications to include with this terminal scheme.

POS-44433, POS-44454

Gift Card Barcode Scan

Added ability to scan the barcode on a guest's gift card to retrieve its account number when performing a gift card transaction.

POS-45393, POS-45930

Verifone Payment Devices

Updated the Cancel Transaction flow for Verifone devices:

Once the transaction is canceled, the user is able to then perform another action from the Tender screen.

POS-45899, POS-45908

Verifone Payment Devices

Addressed data sync issues that were encountered between Verifone Bluetooth and the POS that caused sales variances on Xenial Cloud reports.

POS-45634

Order Processing

Updated data synchronization to address reported instances of orders disappearing, and orders from the previous business date reappearing at the POS.

This update resolves an issue where a new order was not created with the Split Order function if the Save and Print and Close buttons were selected in quick succession. With this update, the user is prohibited from selecting Close while a Split Order is being saved.

POS-45452, POS-45538

Verifone Bluetooth

Updated the Store Number field name in the application response to STORE_NUM to meet Verifone requirements.

POS-45460

Verifone Bluetooth

Addressed data sync issues related to the payment device security check. With this update, the application now validates the security check before initiating the transaction.

POS-45525

Verifone Bluetooth

To address reported sales variances, the application's response to the getTransactionInfo command is now converted as expected.

POS-45220

Order Item States

With this update, when an order item is deleted, the item is now moved to the deleted_items order object and identified by its appropriate state.

POS-45300

Verifone Bluetooth

Addressed data sync issues that were encountered between Verifone Bluetooth and the POS that caused sales variances on Xenial Cloud reports.

POS-45322

Table Service Waitlist

Addressed a table status update issue that occurred if the table was not assigned to a specific section in the configured table map.

With this update, it is no longer required to assign a table to a section in the table map.

POS-45212

Verifone Payment Devices

With this update, the Ordering application now includes the Store Number (Site ID) in the SCA Start Session message. This enables the system administrator to create a payment device hierarchy by location within the Verifone VHQ terminal management system.

POS-44884

Third-Party Applications

(Windows Only) Added ability to launch external, third-party applications from the POS.

Add and configure the external applications using the External Applications editor, which is available from the Ordering Settings > Settings menu in Data Management.

See External Applications for more information.

POS-44952, POS-45132

Payment Devices

Updated how responses are processed between the payment device and the POS during credit card transactions.

This update resolves an error that was generated during subsequent attempts to process a credit card if the original transaction timed out, or if the user restarted the payment device, or received a decline.

POS-45193

RJ11 Cash Drawers

Added support for cash drawers with a direct connection to Android-based terminals (XC-23 ARM and XC-23 x86).

POS-44998

Refresh Data

The Refresh Data function is updated to address a reported incident where a "Stage Config Replication" error prevented access to the POS.

POS-45050

POS Sign In

Resolved an issue where the user was prompted for Manager Approval during the POS Sign In process.

With this update, permissions for the role_id and role_ids fields are now both validated for backward compatibility.

POS-44884

Third-Party Applications

(Windows Only) Added ability to launch external, third-party applications from the POS.

External Application Configuration

Add and configure the external applications using the External Applications editor, which is available from the Ordering Settings > Settings menu in Data Management.

From the Application Type field, select OS Application for this feature.

POS-44966

Split Orders

Resolved an issue where a new order was not created with the Split Order function if the Save and Cancel buttons were selected in quick succession.

POS-43692, POS-43802

Guest Tips

The user is now prompted for manager approval when the user attempts to open an "Awaiting Tip" order and chooses to void the applied payment(s).

POS-39959

Pay Type Restrictions

Added ability to restrict the use of particular payment types when the order includes particular order items.

For example, restrict the Gift Card pay type from being used to tender an order that includes Gift Card items.

The following configuration option is located on the General>General section of the Pay Type List editor in Data Management:

POS-41394, POS-43367

Gift Cards

When a gift card is applied to the order total as a partial payment, the remaining balance due is now displayed on the Gift Card Payment modal.

POS-42664

Discounts

Added support for discounts where the discount value is determined by the price of a predefined item.

The following configuration option is located on the General>General section of the Discount List editor in Data Management:

This option is only available for the following Discount Methods:

POS-42875

Android Support for Serial Printers

Added support for printers with a serial connection, enabling sites to print receipts and chits on printers directly connected to an Android device.

POS-43365

Discount Receipts

Added ability to print a separate copy of the receipt for an applied discount.

The following configuration option is located on the General>Printing section of the Discount List editor in Data Management:

POS-42863

Order History

Added ability to sort the orders on the Order History screen by the respective Close Time.

POS-42913, POS-43243

Order Item Quantity Change

The quantity of items sent to the kitchen is now updated as expected when the order taker decreases the quantities of items already sent to the kitchen in an "On the Fly" environment.

POS-42945

Discounts

Updated the application to properly evaluate and discount eligible bundle components when the Data Management setting Qualify/Apply Child Items Independently is enabled for the discount.

POS-43002

Table Service

If the user cancels the table selection process, the corresponding create order operation is also canceled and an order is not created.

POS-43330

Payment Devices

This update addresses the behavior of payment devices configured as MX or VX in Data Management.

After the payment device is activated at the initiation of a Gift Card transaction, the device now automatically returns to the expected idle state when the transaction is complete.

POS-43377

Genius Payment Gateway

The Tip Adjust function now behaves as expected when the user adds a tip to an order selected from Table Service - List View.

POS-42902

Saved Orders

To ensure saved orders from a previous business date do not reappear as open orders after an inactive terminal is reopened, the EOD process is updated as follows:

POS-43003

Open Orders

Added a new order status conflict resolution strategy to address an issue that caused orders to reappear on the Open Orders screen after the orders are Served.

POS-42829

Bundle Component Menu Buttons

When the user selects individual components of a bundle from the order item listbox, the respective modifier menu buttons are now rendered properly to ensure the associated size values are displayed as expected.

POS-42866

Application Logging

Added "System" to the list of severity levels used in application event logging.

This ensures all applicable event data is logged when the POS Log Severity Threshold is set to Error in Site Preferences in Data Management.

POS-42610

Open Orders

Removed the blank row that appeared at the bottom of the Open Orders screen after a Void or Cancel Order transaction.

POS-42785

Application Performance

Updated child item removal function to increase performance speed.

POS-42796

Role Permissions

The user role permission for Change Terminal is now enforced.

When this permission is disabled, the user role is not allowed to perform the Change Terminal function at the POS.

POS-42807

Seamless EOD

When Seamless EOD is run:

POS-42832

Sync Status

Single-touch scrolling is now supported on the Functions > Sync Status screen.

POS-42471

Battery Indicator

Updated the battery % indicator in the Xenial Shell to not include decimals.

POS-42611

Table Service

Updated the direct seating function to ensure table assignments are not duplicated.

POS-42621

Modifier Groups

Removed an unnecessary modifier selection prompt when the user selects the Default Build for a product.

POS-42260

Verifone Devices

If the payment device is not already paired with the POS terminal, the POS prompts the cashier to pair the device with the terminal when a Credit pay type is selected from the Tender screen.

POS-42546

Order History

Added ability to sort the order list on the Order History screen by Order State.

POS-42619

Bundle Components

Improved bundle component quantity calculation when converting items to a combo.

POS-42646

Reports

Added Gross Sales field to Sales Breakdown section of the Drawer Audit Report (DAR) and Sales Detail Report (SDR).

POS-42693

DataSync

Reduced the amount of time required to synchronize Drawer Sessions between terminals.

POS-42720

Open Orders

Updated the Open Orders screen to not shift the position of the displayed Order Total when Customer Information is added to the order.

POS-44433, POS-44790

Gift Card Barcode Scan

Added ability to scan the barcode on a guest's gift card to retrieve its account number when performing a gift card transaction.

POS-44614, POS-44789

Employee Badge Assignment

Resolved an issue where the following error was generated if the user attempted to assign an employee badge using an attached MSR:

This issue occurred on account the Keyboard input for the XC-23 MSR does not require a device connection, hence it was recognized as available by the POS as if a keyboard was connected.

POS-42495

Item Sorting on OCB

Improved sorting of updated order items and converted combos to ensure bundle components and modifiers are sorted correctly on the OCB.

POS-41284

Xenial Shell

Added a specific error message when the POS receives a code 53 error for the card reader device from the PayPal Here SDK.

POS-42034

POS Camera

Updated the POS camera button with the ability to toggle between a front and rear-facing camera.

POS-42236

End of Day

Updated the Reset Terminal function to prevent orders from being saved with an outdated encryption key via Datasync after the local database is purged.

Prior to this update, orders saved with an outdated encryption key prevented EOD from processing successfully on the terminal.

POS-41976

Order Item Conversion

Improved response time of the product fulfillment prompt when converting an order item.

POS-42019

TD Bank Payment Integration

Implemented TD Bank Integration.

POS-42107

Ordering

Updated the terminal activity tracker to prevent Saved orders that were closed on one terminal from reappearing on another terminal after a period of inactivity.

POS-42111

Data Sync

In Company/Site Preferences in Data Management, a Custom DataSync Port option was added to control whether the POS uses the default port, or a user-defined port to sync data between the terminals at the site.

POS-41777

Employee Tip Report

Added the Employee Tip Report to the Functions screen. Generate this report to view tip totals for an individual employee.

POS-41723

DataSync Logging

Updated POS logging for the Orders feed.

POS-41859

Device Bridge / OPOS

Improved the Close prompt that appears when the physical cash drawer is open.

POS-41880

End of Day

Updated the data purge process to properly encrypt and migrate Training Mode records.

POS-42000

TD Bank Payment Integration

TD Bank certification - Added Payment_TID to the payment object data for receipt printing.

POS-41680

Sign On

Fixed issue with Auto Logoff that intermittently caused the application to get stuck on subsequent logon attempts.

POS-41496

Site Status Notifier

As part of the EOD process, POS terminals now send a request to the cloud when the business date is updated on the terminal. With this update, site status heartbeat messages are now processed faster and more efficiently.

POS-41699

Touchless QR Payment

When a Touchless QR payment is applied, the order at the POS is now updated properly regardless of which POS terminal received the SQS message.

POS-41913

TD Bank Payment Integration

Added payment_tid (payment device terminal ID) to receipts for TD Bank certification.

POS-41929

Combo Meal Conversion

When a combo meal with selected components and a quantity greater than one (1) is converted, the component quantities are retained and all defined quantity restrictions for each component are respected.

POS-41680

Sign On

Improved logging for the Sign On process.

POS-40176

Genius Payment Gateway

Added OrderNumber field to TransactionRequest to validate each transaction and prevent duplicate Credit Card transactions.

POS-41683

OPOS MSR

Stabilized the connection between the MSR service and the WebSocket to improve consistency around badge swipe operations.

POS-41466, POS-41497

Customer Information

When the user resumes a Saved order, previously entered customer information is now retained.

POS-41485

Force Destination Selection

When Force Destination Selection is enabled, the order destination prompt now displays as expected when the previous order destination selection matches the default destination of the terminal scheme.

POS-41471

Check Pay Type Details

The Add Check Details modal now populates correctly and enables the user to enter information for a personal check pay type.

POS-41209

Online Orders

When an online order check-in call is made via API, a second kitchen chit no longer prints if a chit was already printed on order commit.

POS-41658

Touchless QR Code Payment

A touchless QR Code payment now applies correctly when the order is initiated on one terminal and the SQS message with the payment is read from a different terminal.

POS-41600

Open Orders Screen

Improved the performance of the Open Orders screen by decreasing the number of database requests.

When the order repository emits a "change" event, the full set of Open Orders is no longer requested from the database. Updates are based on changes at the order repository.

POS-41297

Gift Cards / Customer Loyalty

Updated application to better handle scans when the user scans a customer loyalty app or gift card via a camera.

POS-41377, POS-41508

DataSync

Improved data synchronization between terminals on restart and upon waking from sleep mode.

POS-41470

Workflows

The Employee Shifts task of the Workflows feature now reports employee time punches in the local timezone.

POS-41527

End of Day

Employee time punches older than three (3) days are now purged from POS terminals as part of the EOD process.

POS-40607

Site Status

Enhanced internal monitoring Dashboards for POS terminal health by adding a terminal_id setting to the POS.SiteStatus request. This setting identifies the terminal sending the request.

A full payload is returned for the terminal that sends the request. The minimum defined data set is returned for all other terminals.

POS-41351

Gift Cards

Enhanced the ability to perform Refund Specified Amount and Create Refund transactions when processed through XGL with Paytronix or MVLink/Quest.

POS-41366

End of Day

Enhanced the EOD process to accommodate a higher volume of cloud configuration updates.

POS-13226

Workflows

Workflows is a tool that guides site managers through a list of tasks that are required to close a site and finalize business day operations.

Use the Workflows editor in Data Management to configure a task list for a workflow and define role restrictions. A workflow task list may include actions for terminals, drawers, deposits, and/or employee shifts.

POS-40686

Printer Status

Expanded and improved handling of printer statuses using spooler functionality to support the displaying of printer statuses on a dashboard.

The ability to add printer statuses to a dashboard will be provided in a future release.

POS-39034

Gift Cards

To alleviate confusion, the Continue button on the "Gift Card Activation Failed" prompt is now labeled Retry. Select Retry to retry a Gift Card Activation.

POS-41052

Data Synchronization

Improved data synchronization and conflict resolution to ensure the correct payment status of an order is sent to the cloud when users attempt to tender the same order on different terminals.

POS-41071

Employee Breaks

When the user selects End Break to end an employee break, the application now returns to the starting view that is configured for the terminal scheme.

POS-41324

Credit Cards

Addressed an issue where orders tendered to a Credit Card were not listed on the Order History screen if a tip was added to the order from the payment device.

POS-41327

Voided Items

Resolved an issue where voided child items were displayed as non-voided items on the kitchen display. When a parent item is Voided from a Saved order, the itemstate of its child items is now set to VOIDED before the order is sent to XKM.

POS-41328

OPOS Printers

Updated device bridge communications between the printer and terminal to allow for the presence of multiple OPOS printers without introducing ownership and reroute issues.

POS-41330

Gift Cards

Resolved an issue where the user could not apply the remaining balance on a Gift Card to the order total when using MVLink/Quest and the GiveX provider.

POS-41345

Gift Cards

When processing a Gift Card Balance Inquiry or Refund from the Lane 3000 payment device, the Tips modal is no longer displayed.

POS-40886

OPOS Printers

When an OPOS printer is directly connected to a terminal and that terminal is configured as the preferred terminal in Data Management for that printer, then the terminal will always be used as the spooler for that printer and no longer attempt to change owners.

POS-40903

Verifone Payment Devices

If an error occurs when attempting to process a Credit Card payment, the error modal no longer displays JSON code. Now the error modal displays the applicable error message and its ID code (when specified).

POS-41111

End of Day

When Allow User to Select Printer is enabled for a terminal and a printer was not previously selected for the terminal, the printing step during EOD is now skipped to allow the EOD process to complete successfully.

POS-41292, POS-41317

Discounts

Before an order is sent to XKM, the ItemState for any applied item-level discounts is now updated to match the ItemState of the respective parent item.

This ensures any subsequent modifications to the order are properly communicated to XKM in the event a discounted item is removed from the order.

POS-41102

Split Orders and Discounts

During a Split Order operation, item-level discounts are updated and applied appropriately in the event discounted items (or items that qualify discounts for other items) are moved between orders.

POS-41279

Split Orders and XKM

Improved the process of sending items to the kitchen prior to splitting an order. After the user acknowledges the prompt to send unsent items to the kitchen, the user is able to proceed with the Split Order operation.

POS-41264

Customer Information Screen

When the user Sends or Saves an order with the Customer Information screen open, the Customer Information screen now closes and the user is returned to the screen from which that order was started or recalled.

POS-38857

Custom Open Orders Screen

The Order Lane width on the Open Orders screen is no longer affected by the length of the Order Lane name.

The lane width is now the same across all Order Lanes. If the Order Lane name does not fit the width of the lane, the name is truncated and an ellipsis (...) indicator is displayed.

POS-40906

Customer Information Screen

When the user Sends or Saves an order with the Customer Information screen open, the Customer Information screen now closes and the user is returned to the screen from which that order was started or recalled.

POS-41251

Gift Cards

If an error occurs when attempting to process a Gift Card payment type, the modal now remains open and provides the user with the option to enter the account information manually or swipe a card with the Keyboard MSR.

POS-41252

Custom Open Orders Screen

When the user serves an order from the Open Order screen, the order details box for the served order now closes.

POS-39662

Devices

Easybar Liquor Dispenser devices are now supported. This integration enables staff to create drink orders and serve drinks almost simultaneously.

POS-39703

Drawer Operations

In environments where multiple drawers are used at the same terminal, select the applicable drawer session prior to performing drawer operations, such as Paid In/Outs and Cash Pulls.

POS-39859

EOD

In cases where EOD needs to advance the business date more than one day, and there is no transactional data for the respective business dates, EOD is updated to not execute its steps in an iterative manner.

To improve efficiency in these cases, EOD executes the steps once and advances the business date instead of repeating the steps for each date.

POS-40171

Online Orders

Optionally print a customer receipt for online orders when the online order is consumed by the POS application at the store. Staff can use the receipt to fulfill the order and present to the customer as proof of purchase.

Configure the following Data Management - Company/Site Preferences settings:

POS-40851

Product Count

Product Count is an optional feature that enables the cashier to count products and send product count transactions to the Cloud.

This feature is useful in environments where inventory counting is performed at POS terminals and sent to the Back Office.

The Create Product Count Order button is available from the Functions section of the Functions menu.

POS-10931

Order Numbers

Order numbers are derived for a terminal based on the following Data Management - Company/Site Preferences settings:

This configuration ensures order numbers are never duplicated at other terminals.

POS-39909

Employee Tips

Employee tip ownership and the respective totals are now consistent across all reports.

POS-40713

Gift Cards

During bulk gift card activation, the POS now sends the /Activate request to XGS for each gift card on the order.

POS-40938

Printers

Updated the logging level for Device Bridge to improve the performance of OPOS Receipt Printers.

POS-202

Employee Breaks

Configure the POS to prompt the user to select the applicable Break Type on Start Break.

POS-34211

POS-35688

Discounts

Configure discount availability based on time period, order source, and order destination.

POS-39001

Employee Tips

If an employee does not have permission to pay out tips, the Pay Out Tips function is still available from the Functions screen, however, manager approval is required to complete the function.

POS-39208

Combine Orders

For each terminal scheme, configure the desired behavior when two or more orders are combined at the POS:

POS-40111

End of Day

The ability to print a Drawer Report during Terminal EOD is now controlled with the Company/Sites Preferences editor in Data Management.

POS-40494

Payment Processor

Genius - A detailed message is now displayed to the cashier in the event a Credit/Gift Card transaction fails to process.

POS-32360

Donations

When a donation is added to an order, the donation amount is displayed on a separate line beneath the Subtotal in the Order Summary.

POS-38972

Table Service

If the user cancels the current order, the user is navigated back to the Order Entry screen where the Table Map is opened.

POS-39912

Table Service

If the user selects an Occupied table for a New Order, the user is notified that the table is Occupied and the Table Map opens enabling the user to select another table.

POS-40132

Customer Details

If the user changes the order destination for the current order, the Customer Details screen is now updated accordingly enabling the user to capture the details that are applicable to the selected order destination.

POS-40239

Drawer Assignment

If the user cancels the Starting Drawer Amount step of the Drawer Start operation, the drawer assignment is retained.

POS-40309

Devices

Selecting Retry from the Device Pairing Has Been Canceled popup opens a PayPal Available Card Readers popup. From the popup, the user selects the desired device.

POS-40348

Devices

The POS now recognizes employee badge swipes (for sign on, manager approval) when using a keyboard MSR.

POS-40455

Gift Cards

If the user does not enter a currency amount to add to the Gift Cards when performing a Bulk Activation, the Next - Preview Cards option is disabled.

POS-40504

Donations

From the Options menu, select Add Donation to select a donation to add to the current order.

POS-40649

Order Entry

The appearance of the More dropdown on item menus has been reverted to its original design.

POS-40653

Print System

A button divider is now visible on the Save & Print button on the Tender screen. This divider was previously not visible if the application was configured to allow the user to select a printer for print jobs.

POS-40876

Reports

To avoid opportunities for potential theft, the "In-store" amount is no longer displayed on the Drawer Audit Report.

POS-804

Park Car

Designate the state of the order as "Parked". This is useful for the Drive-Thru destination when a customer in the drive-thru lane is asked to park their car and wait for their order.

POS-1318

Drive-Thru Operations

Configure a drive-thru terminal scheme that facilitates order entry, tender and delivery of the order to the customer in a single workflow.

This enables a single user to operate the drive-thru during low volume hours.

POS-5546

House Account

Tendering orders with a House Account enables a guest to accrue a balance for products sold that can be billed and paid at a later date.

POS-5738

Training Mode

Enable/disable Training Mode. When Training Mode is enabled, all activity performed on the terminal is for employee training purposes only. Sales are not recorded or associated with a cash drawer.

POS-13909

Tax Groups

Implemented support for the application of tax group sets defined in Data Management.

Tax group sets allow for the configuration of unique rules to ensure sites conform with local tax regulations.

POS-33264

Fiscal Printer

Implemented custom Fiscal Code plug-in for Fiscal printer integration.

POS-33385

Terminal Status

Requested information about site terminals and the connected peripherals has been added to the Status screen, which is accessible from Xenial Cloud Portal > Sites.

POS-34125

General Ledger Accounts

General Ledger accounts are now setup in Data Management at the site-level.

POS-34566

Camera Scan Events

Configure the POS to initiate the camera for appropriate operations only.

POS-36844

Gift Cards

The auth code for a gift card transaction is now printed on both the receipt and gift card balance chit.

POS-36876

Devices

Genius integration - Process payments with the Genius payment platform.

POS-38130

Printers

Configure the POS to allow the user to select a printer for a terminal. Print jobs initiated from the terminal are sent to the selected printer.

From the Functions screen, select Select Printer to select the desired printer for the terminal.

POS-38285

Order Entry

When deleting a bundled item from an order, a custom label is now displayed on the Delete button describing the bundle type to delete.

POS-38799

Pay Type Detection

Verifone Flex - Configure one pay type button for Gift/Debit/Credit Cards and eliminate the need for the cashier to ask the customer for the card type.

POS-38983

Security

Personal customer information is encrypted to ensure sites are compliant with the California Consumer Privacy Act and GDPR.

POS-39141

Online Ordering

Provide customers with a touchless pay type option for online and drive-thru orders.

POS-39152

Transfer Orders

Configure the Transfer To action to only allow orders to be transferred to specific employees.

POS-39269

Moneris Integration

The POS application now supports Verifone P400 with the Moneris payment processor.

POS-39533

Online Ordering

Assign ownership of online orders to specific employees to ensure tips are correctly allocated.

POS-39666

Data Synchronization

Enable/disable the synchronization of data between POS terminals to optimize application performance.

POS-39707

POS-39990

Order Confirmation Display

The POS now supports configurations for terminals that include a customer-facing order confirmation display.

Display any content on the secondary display using a full-screen browser and engage customers with news and promotions.

POS-39862

Print Declined Slips

Print Merchant copies for declined and incomplete transactions.

POS-40014

Moneris Integration

The Moneris POSPAD API now retrieves gift card swipes on the payment device.

PRMA-2615

Currency Rounding

Configure the POS to round pay type currency up/down to predefined amounts. The rounding adjustment is displayed on the:

POS-38271

Modifiers

When the user selects the More button to view additional modifiers, the modifier buttons are now positioned properly on the menu.

POS-38858

Terminal Scheme

Order multi-select mode is only available for a terminal scheme when an order operation (e.g. Combine) that supports multi-select mode is enabled for the terminal scheme.

POS-38941

Table Service

Servers are no longer able to clock out on a cashier terminal if they have Open orders assigned to them.

POS-39171

Item Comments

When a comment is deleted at the POS it is now also removed from the item on the kitchen display.

POS-39186

Combine Orders

When orders are combined in multi-select mode, the orders are now properly combined on the kitchen application.

POS-39194

Table Service

The Order Entry screen no longer includes a Back button. The order taker is required to either complete or cancel/void an order to exit order entry.

POS-39281

Table Service

An issue was resolved where server assignments were removed from a section after a data fresh or app relaunch.

POS-39327

Table Service

An issue was resolved where the default order destination was assigned to the order after a different order destination was selected.

POS-39331

Table Service

Paid order status indicator is now automatically updated on the table once the order is paid.

POS-39342

Change Due

The Change Due screen has been updated to support Canadian dollars.

POS-39424

Reports

The Paid Tips and Unpaid Tips values on the Drawer Audit Report (DAR) are now updated appropriately when a Pay Out Tips action is processed.

POS-39525

Order History

Custom date ranges are now supported. The order list now only includes orders that fall within the defined date range.

POS-39610

Table Service

Updated the waitlist to persist the availability status of each table when the list is closed and then reopened.

POS-39630

Close Drawer

The Close Drawer button is now operable when multiple drawers are assigned.

POS-39670

Count Drawer

The configuration setting to not include the starting drawer amount in the counted amount is now respected.

POS-39744

Split Order

After serving the first part of a split order, the other order items now remain with their original ticket instead of breaking out into separate tickets.

POS-39839

Table Service

Improved handling of order states after orders are published to data endpoints.

POS-39890

Pay Out Tips

An update was made to eliminate any scenarios where the Pay Out Tips function paid out tips to an order more than once.

POS-39894

Refunds

When an order is refunded, the tip amount is no longer recalculated. It is recognized as a negative value towards payment collections.

POS-39908

Clock In/Out

The message "Please wait until configuration is initialized" has been replaced with the more user-friendly message "Loading transactions..."

POS-40013

Table Service

The Amount Due value is no longer rounded on the terminal list view.

POS-40045

Pay Out Tips

Function now respects the Keep Order Tips Info setting in Data Management, which specifies the number of days to store tips information locally on the user's tablet.

POS-40059

Clock In/Out

When an employee clock record is manually updated, the employee is now prompted to Clock In for their next shift.

POS-40101

Deposits

When viewing deposits regardless of role permissions, the deposit filter selector is no longer obscured by the deposit column names.

POS-40117

Gift Cards

On the Bulk Gift Card Activation screen, the "Amount of Gift Cards" label has been changed to "Amount on Each Gift Card".

POS-40163

Product Availability

Improved product availability configuration to ensure product status is accurate.

POS-40170

Drawer Events

Cashier terminals no longer display the 'attempting to open drawer' message.

POS-40205

Table Service

Updated the employee tip totals that are displayed when an employee Breaks In/Out.

POS-40220

Modifiers

When the More button is selected to view additional modifiers, the menu button labels are now fully visible.

POS-40234

Table Service

Updated the Order Transfer configuration to ensure all eligible employees are listed when performing an order transfer.

POS-40265

Battery Indicator

Updated the battery indicator in the Xenial Shell to display the remaining % when the device is plugged into a charger.

POS-40335

DataSync

An update was made to improve the processing speed of DataSync.

POS-40415

Installation

An update was made to ensure day part configuration is unaffected during an application upgrade.

POS-40367

Pay Out Tips

Updated the Pay Out Tips employee list to include employees with a negative tip balance.

POS-40377

Menu Buttons

Reverted the buttons on the POS menus back to their original size.

POS-40416

Currency Rounding

Updated the Change Due screen to display rounded totals when currency rounding is enabled.

POS-40483

Reports

An update was made to ensure the tips information on the Employee Audit and Sales Detail Reports match the reports in Data Management.

POS-40487

Online Orders

After payment is applied to an online order at the POS, the order state now transitions from Committed to Closed.

POS-464

Excessive Cash in Drawer Warning

When the defined Cash Threshold is exceeded for a cash drawer, the site manager is prompted to perform a cash pull.

Cash pulls reduce the opportunity for theft by minimizing the amount of cash that cashiers need to actively manage.

POS-2012

Menu by Destination

The list of available menus is based on the order destination selected for an order.

This ensures the order taker is only provided with menus that contain items that are available for the selected order destination.

POS-5315

Order Segments

When a delivery order is placed, the name of each customer in a group order is associated with their respective items.

The names are printed on chits and displayed on the kitchen displays so that the kitchen staff can label the items for each person.

POS-22946

Print System

Print industry standard checks and receipts, including merchant and customer copies, to enable the customer to retrieve information from checks and receipts.

POS-24676

Table Map - Order Destinations

In a table service environment, servers now select an order destination and assign a table when starting a new order from Open Orders View for destinations.

This eliminates the need to navigate to another screen to perform these steps.

POS-24934

Table Service

The Send Orders to Kitchen/Printer settings defined in Data Management are now respected by Table Service terminals.

POS-27781

Barcode Scanners

Search for products and orders by scanning their barcode using a barcode scanner without having to print the codes manually or scan them with a camera.

POS-31608

Pay Out Tips from Drawer

Site managers can now view details about employee-owed tips and quickly pay them out as employees finish their shifts.

POS-31633

Pricing

Roll up parent pricing is now supported. The total price of a parent item includes its child item and modifier prices.

Roll Up Pricing is defined at the product and modifier record level in Data Management.

POS-33730

Employee Audit Report

The Employee Audit Report summarizes key financial statistics for a given employee enabling site managers to efficiently reconcile and audit their sales activities.

POS-33848

Data Collection for Owed Tips

The POS now stores all tips owed to employees at a site as a separate data collection and synchronizes it between terminals.

This enables site managers to calculate the total amount owed to each employee from a POS terminal.

POS-34025

Share Items

The Share Item functionality has been extended to items with fractional quantities.

POS-34774

Reports

The SDR and DAR now properly reflect the Named Calculations defined in Data Management including the formulas sequence and display formula.

POS-36472

Split Order Updates

The following updates have been made to the Split Order function:

POS-36946

Send Item Priority to Kitchen

Specify the sequence in which items are displayed in the kitchen to dictate the order in which the items are fulfilled.

This enables the site to maintain consistency with how the kitchen staff prepares items and optimizes accuracy and throughput.

POS-37816, POS-38476, POS-38456

Single-Use Coupon

Single-use coupons are automatically validated and the user is notified if the coupon is invalid or already redeemed.

A customer loyalty with barcode icon has been added to the Order Entry screen for scanning loyalty coupons.

POS-37874

List View - Available Options

In a table service environment, the list of options available from the Options menu in List View is determined by the Available Order Operations defined for the terminal scheme in Data Management.

POS-37920

Empty Order Information

The time at which order information is submitted for an empty order is now reflected in the "created" timestamp of the order.

This ensures orders are sorted correctly by their respective initiation time on the Open Orders screen.

POS-38148

Combine / Transfer Orders in Open Orders

In a table service environment, Combine/Transfer Orders is now supported in Open Order Views.

This enables the cashier to select multiple orders and combine or transfer them as needed.

POS-38457

Customer Loyalty Receipt

Customer loyalty information can now be printed conditionally on customer receipts. A LoyaltyHeader variable has been added to the receipt header.

POS-38523

Order Source Sent to XKM

The respective order source of each order is sent to XKM to enable the kitchen staff to see the source of each order and filter orders by source.

POS-38538

Discounts

POS and customer loyalty discounts can now be removed from the Tender screen. This saves the cashier from having to navigate back to the Order Entry screen to remove discounts.

POS-38572

Pay Tips Report

A new Pay Tips Report template has been added. This report allows servers to see their paid tips for each order.

POS-38705

Devices

The PAX Aries 8 device is now supported.

POS-38736

Customer Loyalty

The POS now integrates with the ACE gift and loyalty provider.

POS-38942

Discounts

Apply discounts/coupons by barcode scan and/or manual selection depending on their Availability configuration in Data Management.

POS-38944

Discounts

Apply a discount based on the codes or bin range configured in Data Management. This feature enables a company to assign a number of discount codes to a single discount definition.