6.x | Encounter POS
6.44.2 | Encounter POS
Implementation Date: September 12, 2022
Improvements
POST-21202 | For sites that use pricing based on Product Channel, sides and drinks contained within a value meal are billed as part of the value meal. |
POST-20903 | Encounter POS stability enhancement. |
6.44.1 | Encounter POS
Implementation Date: August 02, 2022
Improvements
POST-20585 | Improved Kiosk customer Loyalty process for pay at counter orders. |
POST-20789 | Stability improvement for Sticky printer Expo tickets. |
POST-20873 | Encounter POS processes gift card redemption as expected. |
Older Releases
6.44.0 | Encounter POS
Implementation Date: June 21, 2022
Improvements
POST-16629 | The order total is calculated and remains displayed on the screen after selecting the Delivery option. |
POST-17124, POST-17128, POST-17135, POST-18689, POST-18691, POST-20586 | Support US Sticky Printer Templates that allow order and item label customization. |
POST-17584 | For Italian users, created driver version for Minder. |
POST-17628 | Improved external Loyalty communications. |
POST-17770 | Encounter POS verifies the compatibility of order discounts and loyalty rewards. |
POST-18178, POST-18182 | Provided the ability to configure site-specific popups to remind users of important order-taking tasks. |
POST-18194 | For Italian users, tickets and labels respect custom header configurations. |
POST-18337, POST-20039 | Mobile and Delivery orders are routed to Sticky Printers and printer log improvements. |
POST-18619 | Improved payment processing communication. |
POST-18756 | Provided ability to print a test page for receipt printers in order to validate the printer configurations such as the font, text type, barcode, QR code, and the brand-specific logo. |
POST-18768 | Encounter POS accepts Loyalty Coupons that are scanned or typed manually. |
POST-18797 | Additional configurations provide the ability for Pay at Counter orders to print item labels as soon as the order is sent to the kitchen. |
POST-18857, POST-18999 | Sicom Driver Configuration Edit added to MGRNG menus to configure Epayment Sicom Driver |
POST-19523, POST-19668 | Provided ability to increase font size on receipts so that modifiers are more visible. |
POST-18969 | Additional driver options available for credit and gift epayments. |
POST-18978 | Encounter POS displays an order in progress indicator during a gift card balance lookup. An order in progress indicates to the cashier that they need to either add items to the order, or tender the order as a $0 total, after completing the balance inquiry. |
POST-18986 | MGRNG Terminal POS Options limits the terminal number range to 0-59. |
POST-19066, POST-20278, POST-19840 | Additional MGRNG Global POS Option configurations for KS to display third-party vendor name. |
POST-19149 | Improved Kiosk messaging stability. |
POST-19168 | Improved KS edits for sites with more than 5 devices. |
POST-19316 | Improved Loyalty and Pipeline communication messages. |
POST-19422 | For sites in Switzerland, order numbers appear on item tickets, as expected. |
POST-19436 | Improved error messaging for biometric fingerprint enrollment. |
POST-19568 | Amounts for subtotal drive-thru and subtotal delivery appear in their respective columns on ICR reports. |
POST-19578 | Terminal Paid Outs process as expected. |
POST-19646 | MGRNG Global POS Option available to Add Loyalty Items in Build Area. |
POST-19661 | Improved Encounter POS and Xenial Mobile Manager communication mapping. |
POST-19689, POST-19774 | Improved POS startup processes. |
POST-19843 | If a terminal is unable to write the insert status to the disk, a critical message displays with information to contact Xenial support. |
POST-19877, POST-20096 | Loyalty stability enhancements. |
POST-19934 | For French and French(Canada) translations, the MGRNG Revenue Report Configuration loads as expected. |
POST-19976 | Improved data population for MGRNG Production Control edit. |
POST-19978 | Improved Insert Log On/Off process. |
POST-20033 | Improved employee data communications from RTI. |
POST-20048, POST-20050, POST-20054, POST-20086 | A POS Reporting option is available to include over ring reasons in POS Action Log and Transaction Journal |
POST-20074 | Completed Pay at Counter Kiosk orders are cleared from the order list, as expected. |
POST-20091, POST-20165 | Order processing stability enhancements. |
POST-20129, POST-20277 | Improved invoice creation, processing, and reporting. |
POST-20131 | Manager Card swipes are respected when biometrics is enabled. |
POST-20135 | Pricing updates display the currency radix point for the region. |
POST-20142 | Improved gift card scan communication between Encounter POS and Verifone. |
POST-20164 | KS font colors configured through MGRNG Edit Products display as expected. |
POST-20299 | Improved customer_name field validation. |
POST-20530 | Stabilized communication for Loyalty processing. |
POST-20693 | For Italian Fiscal Printer sites, improved customer-facing messaging. |
6.43.0 | Encounter POS
Implementation Date: March 17, 2022
Improvements
POST-12285 | EPay enhancement. Wireless PIN pads are able accept simultaneous payments across multiple devices. |
POST-13765 | Improved MGRNG messaging and handling for copy/paste values. A warning message appears if a copy/paste value exceeds the accepted character limit, and MGRNG crops the copy/paste value to the accepted character length. |
POST-14803 | Improved MGRNG OCU Sync process. |
POST-15387 | For Italian Fiscal sites, Encounter now supports invoice cancelation. When an invoice is canceled, a standard receipt is printed and the invoice number is then used for the next valid transaction. |
POST-15420, POST-15421, POST-15422, POST-15425, POST-15926, POST-16228, POST-16370, POST-16623, POST-16650, POST-16705, POST-18449, KS-1480, KS-1509, KS-1513, KS-1517 | Encounter POS supports Food Locker QR codes throughout the entire order process including printing revised QR Code on Expo Receipts when bumping an order so that a crew member is able scan the QR code at a Food Locker |
POST-16552 | Improved Encounter POS smart condiment selection. |
POST-16556 | Improved Encounter POS connection communication with Omni-Channel Ordering Platform. |
POST-16851, POST-16852, POST-16901 | Enhanced MGRNG Global POS Options to include the ability to display loyalty currency balance (instead of points) on receipts and messages. |
POST-17040 | Improved Encounter POS disk space handling. |
POST-17122 | Quantities for sides calculating as expected. |
POST-17407 | Improved the MGRNG Global POS Options for Print Grill Tickets After Tender. |
POST-17601 | Auto payroll close respects underlying data configurations. |
POST-18008 | Enhanced Encounter POS stability for customer-canceled credit transactions. |
POST-18108 | Encounter POS processes mobile orders with a status of delayed pickup, as expected. |
POST-18240 | Improved mobile order error messaging communication to include, Terminal Update in Progress. |
POST-18252 | MGRNG Network Node Scan accepts multiple host names. |
POST-18338 | For fiscal printer sites, improved overring communication between Encounter POS and Kiosk. |
POST-18373 | For Italian and Swiss locations, the legacy Order Ready Screen (ORS) displays paid kiosk orders, as expected. |
POST-18415 | Improved text wrapping support for brand-specific sticky printer. |
POST-18532 | Encounter POS processes phone number lookup for Loyalty, as expected. |
POST-18586 | Improved Loyalty stability. |
POST-18674 | Improved payment request stability. |
POST-18735 | For sites with Print Grill Tickets configured to After Tender, the PrintOnBump activated from the drive-thru terminal, prints as expected. For sites with fiscal printers, PrintOnBump configurations are respected. |
KS-1511 | Improved messaging with DMB ORS. |
KS-1524 | Kitchen screens respect destination and origination configurations. |
6.43.2 | Encounter POS
Implementation Date: May 06, 2022
Improvements
POST-19730 | Kiosk orders clear queue when opened on another terminal. |
POST-19731 | Remote terminals are able to access the order queue. |
6.43.1 | Encounter POS
Implementation Date: April 28, 2022
Improvements
POST-15387 | Encounter POS supports the cancelation of an invoice so that the order closes with a standard receipt and invoice number is used for the next issued invoice. |
POST-18052 | Improved TLOG reporting. |
POST-18318 | Scanned gift cards are automatically applied to orders without additional cashier interaction with Encounter, |
POST-18683 | For clients in Switzerland, grouped expeditor tickets print QR codes. |
POST-18974 | Improved stability for mobile delivery orders. |
POST-19012 | For Italian users, overrings process as expected. |
POST-19029 | Enhanced order processing stability. |
POST-19053 | Improved stability for Loyalty orders. |
POST-19055 | Refined overring error messaging for sites using fiscal printers. |
POST-19060 | Increased Encounter POS protections from possible duplicate transaction attempts. |
POST-19104 | The originating terminal is able to overring orders from drive-thru, mobile, or pay-at-counter. |
POST-19195 | The originating terminal is able to overring-by-number transactions from the kiosk with the pay-at-counter option. |
POST-19199 | For sites that use 24-hour time, enhanced stability for OverRing by Order Number messaging. |
POST-19356, POST-19357 | Enhanced stability for insert log off process. |
POST-19439 | Enabled enhanced logging for live sites. |
6.43.0 | Encounter POS
Implementation Date: March 17, 2022
Improvements
POST-12285 | EPay enhancement. Wireless PIN pads are able accept simultaneous payments across multiple devices. |
POST-13765 | Improved MGRNG messaging and handling for copy/paste values. A warning message appears if a copy/paste value exceeds the accepted character limit, and MGRNG crops the copy/paste value to the accepted character length. |
POST-14803 | Improved MGRNG OCU Sync process. |
POST-15387 | For Italian Fiscal sites, Encounter now supports invoice cancelation. When an invoice is canceled, a standard receipt is printed and the invoice number is then used for the next valid transaction. |
POST-15420, POST-15421, POST-15422, POST-15425, POST-15926, POST-16228, POST-16370, POST-16623, POST-16650, POST-16705, POST-18449, KS-1480, KS-1509, KS-1513, KS-1517 | Encounter POS supports Food Locker QR codes throughout the entire order process including printing revised QR Code on Expo Receipts when bumping an order so that a crew member is able scan the QR code at a Food Locker |
POST-16552 | Improved Encounter POS smart condiment selection. |
POST-16556 | Improved Encounter POS connection communication with Omni-Channel Ordering Platform. |
POST-16851, POST-16852, POST-16901 | Enhanced MGRNG Global POS Options to include the ability to display loyalty currency balance (instead of points) on receipts and messages. |
POST-17040 | Improved Encounter POS disk space handling. |
POST-17122 | Quantities for sides calculating as expected. |
POST-17407 | Improved the MGRNG Global POS Options for Print Grill Tickets After Tender. |
POST-17601 | Auto payroll close respects underlying data configurations. |
POST-18008 | Enhanced Encounter POS stability for customer-canceled credit transactions. |
POST-18108 | Encounter POS processes mobile orders with a status of delayed pickup, as expected. |
POST-18240 | Improved mobile order error messaging communication to include, Terminal Update in Progress. |
POST-18252 | MGRNG Network Node Scan accepts multiple host names. |
POST-18338 | For fiscal printer sites, improved overring communication between Encounter POS and Kiosk. |
POST-18373 | For Italian and Swiss locations, the legacy Order Ready Screen (ORS) displays paid kiosk orders, as expected. |
POST-18415 | Improved text wrapping support for brand-specific sticky printer. |
POST-18532 | Encounter POS processes phone number lookup for Loyalty, as expected. |
POST-18586 | Improved Loyalty stability. |
POST-18674 | Improved payment request stability. |
POST-18735 | For sites with Print Grill Tickets configured to After Tender, the PrintOnBump activated from the drive-thru terminal, prints as expected. For sites with fiscal printers, PrintOnBump configurations are respected. |
KS-1511 | Improved messaging with DMB ORS. |
KS-1524 | Kitchen screens respect destination and origination configurations. |
6.42.0 | Encounter POS
Implementation Date: January 18, 2022
Improvements
POST-7925, POST-7926, POST-7927, POST-7959, POST-7960, POST-7969, POST-7971, POST-7972, POST-7973, POST-7981, POST-7983, POST-7984, POST-7985, POST-7992, POST-7995, POST-7996, POST-7997, POST-8000, POST-8001, POST-8003, POST-8004, POST-8006, POST-8007, POST-8008, POST-8010, POST-8011, POST-8027, POST-8030, POST-8031, POST-8035, POST-8050, POST-8051, POST-8121, POST-9293 | Encounter POS integration with Xenial Back of House Reporting Products utilizing Xenial Order Object framework. Integrations include, but are not limited to: customer, contributor, employee, discount, destination, fee, ingredients, item, loyalty, order, payments, site, reporting, tax, terminal, and time information and source data. |
6.41.5 | Encounter POS
Implementation Date: December 23, 2021
Improvements
POST-17911 | Paid kiosk orders are served, as expected. |
POST-17942 | Enhanced Encounter POS communication stability with the sticky printer. |
6.41.4 | Encounter POS
Implementation Date: December 06, 2021
Improvements
POST-17731 | Pay at counter improvement. Queue now updates properly in the manager terminal. |
6.40.6 | Encounter POS
Implementation Date: November 18, 2021
Improvements
POST-16705 | Improved Encounter POS Loyalty QR code processing stability. |
6.41.3 | Encounter POS
Implementation Date: November 18, 2021
Improvements
POST-16848 | Enhanced POS stability for transactions requiring manager approval. |
POST-17121 | Encounter POS respects the PLU to Use for Item Discount configuration, for all loyalty providers. |
POST-17184 | Gift Card functions, such as balance, redeem, or issue, display as expected. |
POST-17372 | Improved the MGRNG Global POS Options for Print Grill Tickets. |
6.41.2 | Encounter POS
Implementation Date: October 19, 2021
Improvements
POST-16839 | Encounter POS is able to print X of Y on grill tickets for mobile and kiosk orders. Tickets are printed immediately after the order is placed. |
POST-16966 | For Italian fiscal reporting sites, order-level discounts are printed in the expected order. |
POST-16969 | For Italian fiscal reporting sites, upcharge amounts are included in the order total, as expected. |
POST-17066 | For Italian fiscal reporting sites, ZReports print as expected. |
6.40.5 | Encounter POS
Implementation Date: October 18, 2021
Improvements
POST-17044 | Encounter POS respects the entry of a new Loyalty Code if the previous code was not accepted. |
6.41.1 | Encounter POS
Implementation Date: October 06, 2021
Improvements
POST-12853 | Updated the MGRNG Dynamic Price Rule edit to only display available PLUs in the Alternative Price Group list. |
POST-13464 | Provided additional configuration in MGRNG Edit Optional Features to allow Quebec clients to log SRM. |
POST-15871, POST-16339 | Improved ePay device status communication and Encounter POS instructional messaging. This messaging is especially helpful in instances where the payment card is not immediately removed from the device, as expected. |
POST-16177, POST-16185 | MGRNG Global POS Options provide grill ticket configuration so that X of Y is available upon subtotal. |
POST-16305 | Updated the MGRNG Dynamic Price Rule edit to only display channels within the origination selection. For example, the Mobile origination selection only displays Mobile channels. |
POST-16546 | Improved data logging for catering orders. |
6.40.4 | Encounter POS
Implementation Date: September 28, 2021
Improvements
POST-14317 | Added ePay support for Finland users. |
POST-15871, POST-16339 | Improved ePay device status communication and Encounter POS instructional messaging. This messaging is especially helpful in instances where the payment card is not immediately removed from the device, as expected. |
POST-16168 | Improved communication with Omni-Channel services. |
POST-16221 | Encounter Tablet accepts Alt Tender payments. |
POST-16256 | Enhancements to System Logs and Support tools |
POST-16277 | Cents Off credit transactions respects item totals. |
POST-16325 | Enhancements to Encounter POS stability. |
POST-16496 | Enhanced stability relating to pending orders on the Order Review Screen. |
POST-16497 | Enhanced stability of kiosk order updates. |
POST-16546 | Improved data logging for catering orders. |
6.41.0 | Encounter POS
Implementation Date: August 26, 2021
Improvements
POST-11994 | Added Kitchen Screen configurations that provide the ability to consolidate condiments at bottom of the kitchen screen. |
POST-12008, POST-14565, POST-14445 | Added aggregate list support and provided list report for PLUs. |
POST-12513, POST-14987, POST-15011 | Improved front counter timing and detail report. |
POST-12990, POST-13248 | Added support for Buy-One, Get-One (BOGO) functionality. |
POST-13732 | Added Product Analysis By Channel report. |
POST-13789 | Updates to Polish translations. |
POST-14317 | Added support for third-party epayment processing for Finland fiscal printer users. |
POST-14526 | Improved order destination reporting. |
POST-14833 | Improved overring and long-name support for Poland fiscal printer users. |
POST-15265 | Improved Menu Maintenance menu additions for Italian Fiscal printer users. |
POST-15378 | Improved messaging for wireless PIN pad association. |
KS-1393 | Optimized Kitchen Screen support for HTML, for Italian locations. |
KS-1429 | Improved Kitchen Screen communication to remote screens. |
POST-12553, POST-12577, POST-12583, POST-14936, POST-14967, POST-15017, POST-14975 | Improved the ability to maintain amount-based and quantity-based restrictions on a discount-by-discount basis with additional configurations in the Edit Discount and Edit Value Meal MGRNG menu options. These configurations are applied at a PLU level, and allow Encounter POS to respect the order subtotal and item quantity when discounts or value meals are ordered. Also provided these additional data points for reporting purposes. |
POST-12595, POST-15023 | Sites in Value Added Tax regions are able to use the amount-based and quantity-based restriction functionality that the additional configurations in the Edit Discount and Edit Value Meal MGRNG menu options provides. These configurations allow Encounter POS to respect the configured limits. |
POST-14930 | Kiosk orders respect amount-based and quantity-based restriction functionality that the additional configurations in the Edit Discount and Edit Value Meal MGRNG menu options provides. |
POST-14108, POST-14114, POST-14121 | Provided the ability to configure and manage alternative price listings for menu substitutions sold at the site or through other channels. |
POST-14955 | Provided the ability for Encounter POS to validate coupon allowances or restrictions, i.e. if a coupon is eligible to combine with other coupons or discounts. |
POST-12589 | Provided the ability to bypass amount-based and quantity-based restrictions for mobile orders. |
POST-14597 | Encounter POS respects upcharges on mobile orders, as expected. |
POST-14776 | For Fiscal Reporting sites, orders printed to a sticky printer are routed as expected. |
POST-14946 | Improved messaging for MGRNG reports that offer PLU filtering. |
POST-15030, POST-15186 | For Italian Fiscal Reporting sites, additional data metrics added to reporting detail, to provide more insight to destination and department information. |
POST-15164, POST-15433 | Improved messaging prompts when a printer is offline, is out of paper, or is in another non-functioning state. Improved the holding queue for the sticky printers to allow asynchronous printing if another printer is in a non-functioning state. |
POST-15590 | MGRNG now provides a notification if a PLU is a member of a substitution list so that the other necessary changes are made for that PLU. |
POST-15671 | Front counter terminals are able to recall Paid on Kiosk orders, as expected. |
POST-15271 | MGRNG provides PLUs and Lists from the alternative pricing group on the Dynamic Price Rule screen to eliminate screen switching. |
POST-15584 | Streamlined messaging for unpaid catering orders. |
POST-15622 | Refined PLU edits so that the PLU type Product is only accessible on Edit Substitution Lists. |
POST-15532 | Improved the epayment yes/no confirmation message. |
6.40.3 | Encounter POS
Implementation Date: August 05, 2021
Improvements
POST-14777, POST-15329 | Improved Loyalty communication. |
POST-14750 | Enhanced Encounter POS stability. |
POST-15047 | Updated wireless PIN pad handling. |
POST-15181 | Improved transaction communication for UK locations. |
POST-15472, POST-15474, POST-15524 | Improved transaction payment reporting in MGRNG. |
6.40.2 | Encounter POS
Implementation Date: July 15, 2021
Improvements
POST-15308 | Improved Gift Certificate processing for GC Issue, Reload, Balance, and Redeem. |
6.40.1 | Encounter POS
Implementation Date: June 30, 2021
Improvements
POST-15048 | The Daily Close prompts End of Day reports, as expected. |
6.40.0 | Encounter POS
Implementation Date: June 23, 2021
New Features
POST-6434 | Allowed for VAT rates to be proportionally distributed to items within a value meal to meet Italy fiscal requirements. |
POST-6615, POST-6616 | Added proportionally distributed value meal VAT information to receipts. |
POST-10348, POST-10494 | Added change rounding for Italian Fiscal transactions in cash. |
POST-10349, POST-10456, POST-10470, POST-10471 | Buono Pasto payment vouchers can now be tracked individually within an order. |
POST-10659 | Removed the "Enable Distributed VAT Logging" option from the → → MGRNG submenu. |
POST-6617, POST-12565, POST-14205 | Added product-distributed VAT rate information to the tlog_sale_products line of the pollfile. |
POST-11272 | Added credit entry method to ePayment software logs. |
POST-11515 | The Encounter POS now verifies the firmware version of the Italian Fiscal Printer on start up in order to send the appropriate XML formatting. |
POST-11866 | Added QR Code receipt printing for Voice of Guest (VOG) survey codes. |
POST-12250, POST-12294, POST-12310 | Added the ability to display PayPal QR Codes on the Customer-Facing Display, OCU, Digital Menu Board, or receipt printer. |
POST-12251, POST-12334, POST-12316, POST-12346, POST-12654 | The Encounter POS can now accept, send, confirm, or reject PayPal payments scanned in via a QR Code. |
POST-12685, POST-12691, POST-12712, POST-12721, POST-12724, POST-12736, POST-12751, POST-12754, POST-12804 | Products and Value Meals added in the Encounter POS Database can now have a Fiscal Department assigned to them for each VAT rate. This allows the item to be counted as either a "Good" or "Service." These assigned Fiscal Departments also appear in the pollfile. |
POST-12762, POST-12840 | Customers using PayPal on the Encounter POS transactions can cancel these transactions. |
POST-12810, POST-12834 | Allowed PayPal QR codes to display on the tablet for scanning. |
POST-12914 | The PayPal/Venmo logo prints next to the QR code on the receipt for certification purposes. |
POST-13559 | Allowed for split tender orders to have cash applied during the first part of the payment. |
POST-13513, POST-13538 | Allowed for VAT rates to be proportionally distributed to items within a value meal for kiosk/mobile orders. |
POST-13504 | Added the "Distribute VAT Proportionally in Value Meals" and "Distribute VAT Proportionally in Kiosk/Mobile API" options to the → → MGRNG submenu. |
POST-13568, POST-13582 | The Encounter POS now warns if the remaining change in an order paid for with a split tender will require coins that are not supported in Italy. |
POST-13606 | The Encounter POS now reads MGRNG PayPal configurations on startup. |
POST-13624, POST-13630 | The PayPal/Venmo QR Code will disappear from customer facing displays after being scanned. |
POST-13674 | Added Xenial Payment Router configuration settings for PayPal integration. |
POST-13284 | Added the option "Polling interval for transaction status" in the PayPal configuration menu. |
POST-13355 | Added remote support for HTML Kitchen Screens in → → . |
POST-13614 | HTML Kitchen Screens can now be sent alerts during troubleshooting. |
POST-14206 | VAT rates for Order Level Discounts can now be tracked individually. |
Improvements
POST-13076 | The Encounter POS now correctly assigns Mobile Order data to its assigned Fiscal Department. |
POST-13114, POST-13120 | The Encounter POS will only allow rounding for Italian Fiscal transactions paid solely in cash, instead of allowing for rounding with split tenders. |
POST-13378 | The Encounter POS now correctly interprets 100% discounts applied to two of the same value meals. |
POST-13494 | The Verifone SAF Transaction report can now be retrieved in the back of house MGRNG software. |
POST-13828 | Verifone gift card voids now process correctly. |
POST-14041 | Mobile Orders now display rounded totals correctly during order preview. |
POST-14073 | "Print on Bump" option will now print a ticket once the order has been served from its designated kitchen screen. |
POST-14560 | The Encounter POS now correctly routes loyalty tranactions to the kitchen screens. |
POST-14875 | The Encounter POS now correctly deactivates inserts that contain VAT transactions. |
6.39.2 | Encounter POS
Implementation Date: May 27, 2021
Improvements
POST-12051 | Improved interpretation of insert statuses during a remote terminal reset. |
POST-13403 | Improved database tracking of the PLU UID information within an order. |
POST-13365 | Encounter POS can successfully interpret a site's configured alias in its Restaurant Profile when starting POS. |
POST-14149 | Improved clearing of Credit Card Processing status message for completed transactions. |
POST-14191 | Added log rotation for insert logging. |
6.39.1 | Encounter POS
Implementation Date: May 18, 2021
New Features
POST-13369, POST-13375 | Allowed Restaurant Address and Site Alias to be stored in Restaurant Profile (reserved for future use). |
POST-12340 | The "Tender Report", which display transactions by the amount and tender type used, is now available in Encounter POS systems running OS2. |
Improvements
POST-9990 | Mobile Order inserts properly close during the Auto Daily Close in Finland/Italy sites. |
POST-12488 | Improved communication between PIN pads and Encounter POS when processing credit card transactions. |
POST-13403 | Further optimized reconciliation between POS keystrokes and database updates. |
POST-13492 | Mobile inserts now respect the Auto Daily Close setting "Deactivate without Logging on New Inserts." |
POST-13730 | Refined log off behavior to more gracefully account for unserved orders during the Auto Daily Close. |
POST-13764 | Encounter POS now correctly interprets loyalty receipt configurations for paper and point of sale popup messages. |
POST-13773 | Encounter POS now correctly interprets newly configured e285 PIN pads. |
POST-13825 | Further optimized Encounter POS network communications with the Verifone brand PIN pad. |
POST-13982 | Encounter POS now properly interprets "session finished" notifications from the Verifone brand PIN pad. |
POST-14057 | Enhanced stability of Encounter POS when processing an overring by order number for a loyalty transaction. |
6.39.0 | Encounter POS
Implementation Date: April 29, 2021
New Features
POST-9028 | US Loyalty supports account identification through the use of app-generated shortcodes. |
POST-9029 | Implemented the ability for US Loyalty to track qualifying purchases towards rewards. |
POST-9030 | US Loyalty can show account details, accrued points, and special offers on receipts. |
POST-9032 | Cashiers are able to view messages from the US Loyalty platform on the POS which detail the status of the customer's loyalty transaction. |
POST-9033 | Integrated qualifying mobile ordering purchases with US Loyalty. |
POST-9034 | Instituted the ability to apply accrued benefits of US Loyalty accounts to qualifying purchases. |
POST-9065 | If the order associated with a redeemed loyalty coupon is voided, then the coupon is credited back to the customer's loyalty account. |
POST-9871 | Added the ability to display US Loyalty program logos on the receipt. |
POST-9976 | US Loyalty customers can now apply loyalty-specific upsizing offers to their order. |
POST-10675, POST-10678 | The virtual receipt can display relevant US Loyalty account information. |
POST-10883 | Added the new feature "Override Current Loyalty". When enabled, the POS will no longer allow multiple loyalty accounts to be applied to an order. Instead, all loyalty rewards and the current account will be deleted from the order when a second loyalty account is applied. |
POST-12075 | Item and Value Meal discounts can now be injected for qualifying US Loyalty orders. |
POST-12216 | Encounter POS can differentiate between traditional Coupon Lookup attempts and Loyalty Lookup attempts using the same POS function, but with different responses depending upon the type of code applied. |
POST-12499 | Added the ability to print regular or simplified fiscal receipts for Poland fiscal printing. |
POST-12772 | Updated the US Loyalty API response to "redeem quantity" of validated rewards. |
Improvements
POST-10404 | Enhanced logging for insert close during the automatic daily close. |
POST-12567 | Aligned PLU long name discrepancies between network and fiscal printers. |
POST-12541 | The Back of House MGRNG Global Options menu provides the option to enable a new marketplace facilitator code. |
POST-11090 | Taxes collected by a marketplace facilitator are reported under a separate, Externally Collected Tax, PLU. |
POST-12801, POST-12942 | Terminated accounts accept an inactive status. |
POST-13012 | Insert validations are performed as expected. |
POST-12955 | Improved communication process for mobile ordering. |
POST-12020 | The Back of House MGRNG Edit Active Employee screen displays the accurate date format for the Birthday and Hire Date fields warning messages. |
POST-12126 | Encounter POS now respects the qualifier quantity on the grill tickets when "Print Individual Tickets on Multiple Quantity" is enabled. |
6.38.0 | Encounter POS
Implementation Date: March 24, 2021
New Features
POST-10732, POST-10739, POST-12225 | Added configuration option for Caribbean Loyalty to limit the number of scanned QR codes to one per order (one use coupon). If a second QR code is scanned, then the first code will be removed from the order and the second code will be applied automatically. If this option is not selected, then all valid scanned rewards will be applied. |
POST-10880 | Limited the alternate kitchen screen text option for products to 15 characters, the maximum amount that can be displayed by the screen. |
POST-12037 | Increased available routing paths for receipt printing and screens from 20 to 45. |
POST-12455, POST-12464, POST-12466, POST-12468, POST-12520 | Improved Omni and Encounter POS communication by adding additional AMQP connection parameters, enhancing AMQP connection stability and connection status logging. |
Improvements
POST-10360 | Encounter POS now correctly prints grouped grill tickets in fiscal printing countries. |
POST-11355 | Added the "DMB Name" field to the Value Meal Report. |
POST-11886 | The Encounter POS database now correctly interprets routing paths greater than 20. |
POST-12104 | Encounter POS's MGRNG database now allows adjusting the Code and Inventory Item dropdowns after cloning an item. |
POST-12219 | Streamlined the enhanced logging implemented in select Italy sites. |
POST-12383 | Encounter POS now correctly handles delayed injected orders in Caribbean sites so that orders can be recalled and confirmed by the cashier when a customer arrives greater than five minutes before scheduled pickup time. |
POST-12462 | Improve handling of employee record sent by RTIc when the backslash special character "\" was incorrectly included in an employee name field. |
POST-12576 | Encounter POS now properly interprets wiGroup loyalty responses for multiple discounts. |
6.37.0 | Encounter POS
Implementation Date: March 15, 2021
Improvements
KS-1383 | Improved tracking for front counter timing. |
POST-9068 | Improved payment window flow for Encounter POS. |
POST-9070, POST-9345, POST-9401, POST-9544, POST-11871 | Allowed Verifone wireless payment devices to be paired with the Encounter Tablet POS and to process payments. |
POST-9071 | Improved the Order Review screen to allow drive-thru cashiers to better distinguish between paid and unpaid orders. |
POST-10501 | Added manager function tracking for Verifone device pairing. |
POST-10601 | Integrated the "DMB Name" field into the MGRNG edit for products and value meals. |
POST-11251 | Encounter POS now respects receipt printer behavior on log off. |
POST-11297 | Improved interpretation of the "Employee Type" value when employee records are added to the database. |
POST-11355 | Added the "DMB Name" field to the Value Meal Report. |
POST-11458 | Enhanced stability of Encounter POS when processing delivery orders. |
POST-11671 | Adjusted suggestive selling behavior to respect priorities when multiple rules are configured. |
POST-11683 | Suggestive selling behavior now accounts for desserts that are already added to an order. |
POST-11882 | Improved processing of the "Employee Type" value when employees are clocked in on the Encounter POS. |
POST-11899 | Encounter POS now respects the "Paid Breaks Until" setting. |
POST-11919 | Smoothed queuing of credit transactions in the Encounter Tablet POS. |
POST-11943 | Encounter POS now correctly updates the total when a mobile order is confirmed in drive-thru. |
POST-12066 | Improved logging of injected kiosk orders. |
6.36.5 | Encounter POS
Implementation Date: March 4, 2021
Improvements
POST-12155, POST-12226 | Enhanced POS to more gracefully interpret Manager Card number sequence variations. |
POST-12169 | Enhanced stability of Encounter POS when processing an injected loyalty transaction. |
POST-12202 | Enhanced stability of Encounter POS when confirming a mobile order in Drive-Thru. |
6.36.4 | Encounter POS
Implementation Date: February 28, 2021
Improvements
POST-10965 | Coin changer communicates with Encounter POS to discharge customer coins. |
POST-10971 | Enhanced logging for insert log on/off. |
POST-11017 | Manager keylock is able to restrict Value Meal availability. |
POST-11129 | Enhanced stability of Encounter POS when interacting with the popup keyboard. |
POST-11212 | Employee clock in/out slips print "Worked to Date" hours. |
POST-11208 | For users in Columbia, menu translations that contain special characters load as expected. |
POST-11299 | Enhanced stability of Encounter POS process and finalization of mobile orders. |
POST-11305 | Improved Xenial Pipeline communicator process. |
POST-11343 | Improved processing of manual gift card transactions. |
POST-11462 | Orders display on the Digital Menu Board Order Ready Screen (ORS) as expected. |
POST-11445 | For Colombia fiscal printer users, enhanced stability for Encounter POS to recognize special characters. |
POST-11952 | Enhanced stability for Encounter POS when using the Lottery Scan feature. |
POST-8916 | For mobile orders, communication automatically reconnects if initial connection is lost. |
POST-9572 | Improved Encounter POS messaging with Omni-Channel services. |
KS-1366 | Improved kitchen screen bump-server functionality. |
POST-11568, POST-11401, POST-10856, POST-11753 | Enhanced stability of mobile order updates, review processing, and finalizing. |
6.36.3 | Encounter POS
Implementation Date: January 22, 2021
Improvements
POST-6533 | Back of House MGRNG provides the ability to customize print frequency of the survey receipt option. |
POST-11019 | Improved order item consolidation for Kitchen Screens. |
POST-10718 | Back of House MGRNG displays POS terminal options page, as expected. |
POST-10914 | For Poland Fiscal Printer users, improved idle time communication with Encounter POS. |
POST-10969 | Back of House MGRNG provides the ability to enable/disable the Processing Payment message on the terminal. |
POST-11103 | Ensured authorization required for: credit and gift card sales, as well as credit and gift card refunds. |
POST-10155 | Kiosk processes currency rounding, as expected. |
POST-11018 | The Back of House MGRNG Value Meals Edit label for Coupon Validator Required? is now Manager Approval Required? |
6.36.2 | Encounter POS
Implementation Date: January 11, 2021
Improvements
POST-9551 | To provide the ability to properly report externally collected taxes, taxes collected by the marketplace facilitator are excluded from the subtotal, total, origination sales, and mobile tender. |
POST-9553 | Delivery Partner information is available on the Transaction Journal report. |
POST-10282 | A Daily Close performed after midnight respects labor end day/time. |
POST-10533 | Encounter POS applies the same pricing rules to orders placed at the Terminal or Kiosk. |
POST-10712 | Pay at counter mobile orders update as expected, when items are added or removed from an order before tender. |
POST-10749 | The back of house MGRNG Global POS Options default option for Issue simplified invoice... is now Use Default Currency. |
POST-10752 | For Poland Fiscal Printer users, the non-fiscal survey receipt prints as expected. |
POST-10754 | Encounter POS respects the Order Number configuration set in Edit Global POS Options. |
POST-10756 | For Poland Fiscal Printer users, employee information appears on fiscal and non-fiscal receipts in the following manner:
|
POST-10769 | For Italian Fiscal Printer users, discounts appear as expected on receipts. |
POST-10804 | Orders containing Loyalty Coupons route to Kitchen Screens as expected. |
POST-10817 | Enhanced Encounter POS stability for insert log on/log off. |
POST-10819 | For Poland Fiscal Printer users, waste confirmations print as expected. |
POST-10846 | Drive-Thru is able to use Order Plus/Minus to scroll through pay at counter mobile orders. |
POST-10853 | The Tablet is able to process orders that use smart condiments. |
POST-10921 | The Small Cart Fee is tracked on reporting as expected. |
POST-10943 | Reports display variable-priced non-food items, including: toys, donations, fees, and surcharges. |
KS-1348 | Improved Order communication from Encounter POS to Kitchen Screens. |
6.35.4 | Encounter POS
Implementation Date: January 12, 2021
Improvements
POST-10282 | A Daily Close performed after midnight respects labor end day/time. |
POST-10533 | Encounter POS applies the same pricing rules to orders placed at the Terminal or Kiosk. |
POST-10817 | Enhanced Encounter POS stability for insert log on/log off. |
POST-10853 | The Tablet is able to process orders that use smart condiments. |
POST-10921 | The Small Cart Fee is tracked on reporting as expected. |
POST-10943 | Reports display variable-priced non-food items, including: toys, donations, fees, and surcharges. |
KS-1348 | Improved Order communication from Encounter POS to Kitchen Screens. |
6.36.1 | Encounter POS
Implementation Date: December 21, 2020
New Features
POST-5739, POST-5740, POST-5778, POST-5779 | For Poland Fiscal Printer users, the 'ISSUE INVOICE' button is available on the terminal. This feature allows the cashier to enter the NIP, Company, and/or Address to the receipt. A simplified invoice is also available. Configurations are available from the Back of House MGRNG Global POS Options menu. |
Improvements
POST-5824, POST-9961, POST-10322 | For Poland Fiscal users, the Back of House MGRNG Global POS Options and Edit Currency Types now validate currency usage before opting to disable/enable the Currency Type. Transaction data is saved for reporting purposes and the Online Printer is integrated. |
POST-10688 | Enhanced Encounter POS stability for drive-thru when processing multiple injected orders that require currency rounding. |
POST-10101 | Created the ability to select either Legacy or Online Polish Printer. |
6.36.0 | Encounter POS
Implementation Date: December 17, 2020
New Features
POST-4457, POST-4459, POST-4460, POST-4500, POST-4616, POST-4670, POST-6353, POST-9866, POST-9877, POST-10207 | Implemented the new Lottery requirements for fiscal printers in Italy. When the Back of House MGRNG Global POS Option is configured, Valued Guests are able to enter their Lottery ID when ordering. Lottery ID transactions are reported in the Transaction Journal. |
POST-10345 | For Italian users, guests are able to order through the mobile app, and then pay/pickup at the drive-thru. |
Improvements
POST-9680 | Guest information routes to KDS when orders are taken through the Tablet. |
POST-9681 | KDS displays expected color and origination when an order is placed on Tablet. |
POST-9915 | The Back of House MGRNG Global POS Option menu allows for Manual Gift Card entry on the PinPad. |
POST-9917 | Epay prompts for Manual Gift Card entry when configuration is set on the Back of House MGRNG Global POS Option menu. |
POST-9964 | Delivery Partner information is available for transaction and reporting purposes. |
POST-10057 | The last 4 digits of a card transaction are available for reporting purposes. |
POST-10117 | Additional Back of House MGRNG Value Added Tax options are available. |
POST-10120 | An insert logoff occurs as expected. Terminal Updates occur as scheduled through the Back of House MGRNG Global POS Option menu. |
POST-10354 | Mobile order terminal notification displays the order number, as expected. |
POST-10492 | Improved sales validation reporting during insert logoff. |
POST-10448 | When a menu item containing multiple pieces is removed from an order, all attached line items are also removed, as expected. |
POST-10542 | Delivery surcharges appear on reporting as expected. |
6.35.3 | Encounter POS
Implementation Date: December 01, 2020
Improvements
POST-10201 | Improved stability for Pipeline Communicator. |
POST-10302 | Increased Disk Space Warning threshold. |
POST-10296 | Back of House MGRNG report fields return to default values after a report request is generated. |
POST-10300 | Pipeline Communicator respects configuration settings in optional features. |
POST-10202, POST-10343 | Improved Encounter POS stability. |
6.35.2 | Encounter POS
Implementation Date: November 17, 2020
Improvements
POST-8025 | Decreased the occurrence of low/no disk space issues for remote terminals. |
POST-8814 | Encounter POS discount rounding is consistent with Fingerprints POS. |
POST-9048 | Improved manager card functionality. |
POST-9060 | The 30% Employee Discount is applied as expected. |
POST-9075 | Back of House MGRNG ICR Report now accounts for daypart delivery orders. |
POST-9699 | MGRNG Global POS Options naming update: a second instance of OMNI Loyalty has been updated to display as XGL Loyalty. |
POST-9969 | Back of House MGRNG improved user error messaging in the Group PLU by Routing Codes edit. |
POST-10152 | Encounter POS respects configured break times for employee clock in/out. |
POST-10153 | Updated Loyalty parameters for integration with Valued Partners. |
POST-10157 | The business date appears on the Back of House MGRNG Daily Close prompt. |
KS-1337 | Found KS appears as expected on the Back of House Front Counter Timing Detail Report. |
6.35.1 | Encounter POS
Implementation Date: November 5, 2020
New Features
POST-8379 | Created a new Back of House MGRNG Kitchen Screen routing option. This option provides the ability to route orders to the kitchen screens only after an order is tendered. |
POST-8340, POST-8341, POST-9804, POST-9806, POST-9812, POST-9814, POST-9817 | The Back of House MGRNG receipt configuration now allows layout customization that includes the options to only print the Order Number, or to group Grill Tickets or Expedited Tickets to print to a dedicated layout. |
POST-9810 | The Back of House MGRNG configuration for Group PLU by Routing codes allows for more than three (3) groups. This provides the ability to create additional groups to utilize the new receipt layout configurations for expedited tickets. |
Improvements
POST-8064, POST-9042 | Improved Omni queue communication. |
POST-9619 | The Back of House MGRNG Edit Touch Screen configuration is no longer available. |
POST-9682 | EPAY Tender Retail orders with a status of "call for authorization" is now automatically declined. |
POST-9765 | For charity configurations, when only 1 charity is configured, the charity name appears in the notification. |
POST-7258 | Decreased the occurrence of low/no disk space issues reported from the field. |
POST-6551 | Improved stability of discount editor. |
POST-8915 | Hourly Reports in PDF format display all data columns as expected. |
KS-1322 | Kitchen Screens (VT100) now display active orders after a terminal update (rather than the blue splash screen). |
POST-9730 | The Back of House MGRNG product edit now loads as expected. |
POST-7480 | Improved stability of mobile inserts. |
POST-9506, POST-9549, POST-9562, POST-9567, POST-9592, POST-9597, POST-9598, POST-9616, POST-9632, POST-9640, POST-9646, POST-9910, POST-9911, POST-9912, POST-9913, POST-9955, POST-10012, POST-10044, POST-9793, POST-9497, POST-9528, POST-9684, POST-9788, POST-9982 | Enhanced data reporting and communication to Xenial Pipeline. |
6.35.0 | Encounter POS
Implementation Date: October 26, 2020
New Features
POST-7950, POST-7956 | A new Split Tender Message for Insufficient Funds is available in the MGRNG Back-of-House Global POS Options. When configured, this notification displays an Insufficient Funds message, including the remaining amount due, on the Encounter POS Screen. |
POST-8717 | A new MGRNG Back-of-House configuration is available to enable a second line Welcome Message on the PinPad for dual language sites. |
Improvements
KS-1323 | Kitchen Screens with orders that span multiple columns are able to reach the orders located at the end by using the NEXT button. |
POST-8916 | Encounter POS now automatically reconnects with Omni-Channel Ordering if the connection is lost. |
POST-8752 | The Charity Donations option located in the MGRNG Back-of-House Global POS Options only displays the available Paid In type(s). |
POST-8909 | Encounter POS switches between terminal panels, including modifier panels and the virtual receipt, as expected. |
KS-1318 | Kitchen Screens display current times, as expected. |
POST-8997 | Encounter POS processes overrings/voids, as expected. |
POST-9023, POST-9107, POST-9089, POST-9022 | Communication enhancements between RTI Back Office, Encounter POS, and Xenial Data Center. |
POST-9036 | Increased stability for modifying items within an order. |
POST-8992 | The MGRNG Back-of-House Labor Scheduler generates schedules from the template and accepts added employees/shifts. |
POST-8140 | For sites with a Columbian Fiscal Printer, the Fiscal Receipt Report now displays appropriate data, as expected. |
POST-8789 | Auto Serve bumps mobile orders from the Kitchen Screen, as expected. |
POST-8490 | Auto finalized Mobile Orders print to the default printer, as expected. |
KS-1316 | The Kitchen Screen Production Control displays data for all time frames. |
POST-7484 | Enhanced stability of tablet logon/off. |
POST-9009 | General stability enhancements. |
POST-7603, POST-7144, POST-9286 | Enhancements to PLU discount and endpoint configurations for third-party loyalty providers through Xenial Gift and Loyalty. Configurations available through MGRNG Back-of-House Epayment OMNI Loyalty Configuration Edit and Edit Global POS Options. |
POST-7952, POST-8619 | Enhancements allowing Tablets to have different configurations than Terminals for item deletes. Change tablet requirements for Authorization for Item Deletes through MGRNG Back-of-House Edit Global POS Options. Options include: Not Required, After 1 Delete, Last Item Only, Last Item Never, After 1 Delete and Last Item Never, and Except Last Item Sold. |
POST-9266 | Hold orders are now stored for to up to 24 hours. |
POST-8617 | Enhanced POS stability ensuring that Encounter POS accepts and processes customer name entry on subtotal. |
POST-9423 | Enhanced POS stability when POS recalls previously processed mobile orders in drive-thru. |
POST-8505 | Currency Calculator processes posted currencies as expected. |
POST-8467 | Memory handling enhancements for drive-thru terminals. |
POST-8931 | For sites that use the +1 feature, the Kitchen Screens quantities update as expected. |
POST-9291 | For sites with integrated RTI Back Office, Job Titles update on clock-in as expected. |
POST-9542 | Miscellaneous Discounts are validated as expected. |
POST-9565 | Improved Loyalty Configuration communication. |
POST-9637 | Enhanced Loyalty handling. |
POST-9633 | Encounter POS is able to prompt to sign up for the Loyalty Program if member is not located. This option is configurable in Global POS Options > Loyalty > Enable Signup Popup when account is not found (checkbox). |
POST-9076 | Delivery surcharges are now trackable. |
POST-9766 | Recipe look up after an order is totaled, displays as expected. |
POST-9711 | Improved handling of delivery orders with 0-priced surcharges where surcharge configurations are not defined in Global POS Options. |
POST-9558 | Enhanced performance stability upon exit. |
6.34.5 | Encounter POS
Implementation Date: October 02, 2020
Improvements
POST-9494 | For Marketplace Facilitator states, Encounter POS implements split tax when Valued Partners send combined dual taxes. |
POST-9504 | Encounter POS is now able to recall delayed mobile orders before the delay timer has completed. |
6.34.4 | Encounter POS
Implementation Date: September 28, 2020
Improvements
POST-9304 | "Instant Win" promotional tickets now print as expected for Italian Fiscal Printer sites. |
6.34.3 | Encounter POS
Implementation Date: September 20, 2020
Improvements
POST-9039 | Orders now clear as expected from the Order Ready Screen [ORS] when bumped from the Kitchen Screen [KS]. |
POST-9020 | Enhanced Encounter POS stability for cases where the Italian Fiscal Printer is misconfigured. |
POST-9094 | Expeditor receipts now print as expected for mobile tickets. |
6.34.2 | Encounter POS
Implementation Date: September 14, 2020
Improvements
POST-7765 | For sites using Italian Fiscal Printers, DT Mobile orders only print one receipt. |
6.31.5 | Encounter POS
Implementation Date: September 14, 2020
Improvements
POST-8524, OC-2431 | Provides ability to view loyalty balance on legacy loyalty cards and improves printed loyalty information on customer receipts for sites integrated with Xenial Loyalty Solution. Loyalty information includes: Loyalty ID, Loyalty Balance, Loyalty Message, and Loyalty Name. |
6.34.1 | Encounter POS
Implementation Date: September 11, 2020
New Features
POST-8596, POST-8594, POST-8593, POST-8591 | A new, Back-of-House MGRNG edit is available: Group PLU by Routing Codes. This edit provides the ability to group items by configuring PLU routing codes. Items may only belong to one group. Turn this functionality on/off Globally through the BOH MGRNG Receipts and Printing option. |
Improvements
POST-8650 | Instant win image/number prints as expected when using Server RT with a Network Printer. |
POST-8829 | Order number tickets now print when an item is contained in a Value Meal. |
POST-8774 | Currency rounding is applied as expected, to transactions performed at the Kiosk. |
POST-8712, POST-8770, POST-8807, POST-8809 | The option to donate to charity is now available after a transaction is totaled. For instances when only one charity is configured, that charity is automatically selected to receive donations. When more than one charity is configured, an informational window appears, displaying available charity options. A Global configuration is available to display only round-up to the next tender charity amount or the multiple amount options. |
POST-8725 | The Back-of-House MGRNG Labor Scheduler: Generate Schedule utility now functions as expected. |
POST-8750 | Employee clock-in prompt appears consistently when integrated with RTI Back Office. |
6.34.0| Encounter POS
Implementation Date: August 28, 2020
Improvements
POST-7558 | Sticky Tickets now print as expected when an order is bumped from Kitchen Screen. |
KS-1295 | Kitchen Screens now support communication to Encounter POS for printing sticky tickets after an order is bumped. |
POST-7557 | A MGRNG Back-Of-House configuration is now available to print sticky tickets on demand. |
POST-8023 | Encounter POS Tablets now perform as expected by increasing Encounter POS stability. |
POST-8247 | Added additional destinations to the pipeline communicator to address curbside pickup and catering orders. |
POST-7575 | Encounter POS now receives the bump message from the Kitchen Screen Service and prints as expected. |
POST-7630 | Encounter POS Tablets Smart Condiments now handle recipes with duplicate ingredients. |
POST-8169 | Enhanced Encounter POS error logging for unavailable items to Omni-Channel Ordering. |
POST-8270 | Added an MGRNG Back-Of-House configuration for printing grouped tickets or individual item tickets based on routing configuration. |
POST-8443 | Enhanced RTIConnect employee cleanup to remove employees without clocksets |
POST-8566 | Employee requests in RTIConnect now handle special characters as expected. |
POST-8539 | Employee payrates from RTIConnect are now communicated as expected. |
POST-8273 | Encounter POS now supports printing grouped tickets or individual item tickets based on the routing. |
POST-8180 | Encounter POS now logs Stratacache DMB responses. |
POST-8177 | MGRNG Back-Of-House configuration is now available for Encounter POS to push pricing data to Stratacache DMB. |
POST-8295 | MGRNG Back-Of-House API updated for CHEF to support scale destinations. |
POST-8240 | MGRNG Back-Of-House schema change to support Stratacache DMB pricing configuration. |
POST-7409 | Pipeline Communicator and Agent now support Scale Destinations. |
POST-8482 | MGRNG Back-Of-House now supports an additional loyalty provider for French customers. |
POST-8301 | Encounter POS now supports additional promotional discounts from a new vendor for French customers. |
POST-8507 | Improved Encounter POS stability while using the Guest feature. |
POST-7986 | MGRNG Back-Of-House now supports an additional Terminal POS option to have Drive-Thru Terminals print when an order is finalized. |
POST-8131 | Encounter POS Kiosks now process currency rounding for cash orders only. |
POST-8055 | Enhanced Encounter POS stability while upsizing a parent item in a combo meal. |
POST-7993 | Confirmed MGRNG Back-Of-House option "Drive-Thru Print on Confirm" works as expected. |
POST-8509 | Improved Encounter POS stability while attempting communication with Omni-Channel Ordering. |
POR-5221 | Xenial Portal now supports a new vendor in France for discounts. |
KS-1275 | VT100 Kitchen Screens now respect bumpserver configurations as expected. |
6.33.1 | Encounter POS
Implementation Date: August 7, 2020
Improvements
POST-8357 | Reduced hard drive usage on remote terminals. |
6.33.0 | Encounter POS
Implementation Date: August 6, 2020
New Features
POST-4768, POST 7143, POST-7546, POST-7851, POST-8073 | Encounter POS now supports integration with RTIConnect for employee data. (Phase 1) |
Improvements
POST-4870 | Improved logging for menu updates. |
6.32.0 | Encounter POS
Implementation Date: July 30, 2020
Improvements
POST-7391 | Encounter POS now supports scalable destinations. |
POST-7385 | MGRNG Back-Of-House now supports the ability to configure orders with different destinations taxing methods. |
POST-7387 | MGRNG Back-Of-House now has additional kitchen screen routing options for curbside orders |
POST-7410 | Encounter POS now supports manually entering curbside orders. |
POST-7758 | Improved Encounter POS performance when XML feed is interrupted. |
POST-7778 | Encounter POS now supports scale destinations to apply colors to kitchen screens. |
POST-7936 | MGRNG Back-Of-House now supports reporting of hourly destination sales. |
POST-7303 | MGRNG Back-Of-House now supports Curbside and Catering PLUs for custom sales reports. |
POST-8154 | MGRNG Back-Of-House now has a configuration for controlling the mobile order number printed on receipts. |
POST-7147 | Encounter POS now supports programmable POS destinations from MGRNG Back-Of-House. |
POST-7306 | MGRNG Back-Of-House now supports new destinations in sales reports. |
POST-7389 | Added additional configurations to MGRNG Back-Of-House for Kitchen Screen colors by destination and origination. |
POST-8150 | VAT is now able to be configured in MGRNG Back-Of-House per destination for products/value meals. |
POST-7999 | Misc. Service Fees now reported to SEMS as nonfood as expected. |
POST-7710 | Improved Encounter POS communication reliability to SEMS. |
POST-7602 | Implemented additional safeguards for XML Panel in MGRNG Back-Of-House. |
KS-1286 | Kitchen Screens now display curbside when applicable. |
KS-1291 | Kitchen Screens now distinguish curbside from mobile orders. |
6.31.4 | Encounter POS
Implementation Date: August 12, 2020
Improvements
POST-8417 | Xenial Loyalty Solution now processes as expected in all regions. |
KS-1308 | Kitchen Screens now display the correct amount of Drive-Thru orders. |
6.31.3 | Encounter POS
Implementation Date: July 9, 2020
Improvements
POST-7764 | MGRNG Back-Of-House performs as expected after POS software upgrade. |
POST-7865 | Mobile Orders now progress as expected on Drive-Thru Encounter POS terminals. |
6.31.2 | Encounter POS
Implementation Date: July 7, 2020
Improvements
POST-7007 | Improved Encounter POS stability when using the Recipe Lookup key. |
POST-7486 | Encounter POS now supports the ability to print additional sticky tickets. |
POST-7728 | MGRNG Back-Of-House now supports a configuration to print additional sticky tickets. |
POST-6084 | Encounter POS fiscal and server order numbers now match as expected. |
POST-7640 | Improved Encounter POS Loyalty communication with Drive-Thru orders. |
POST-7594 | Encounter POS now processes orders after subtotal as expected. |
POST-7766 | Encounter POS now finalizes Mobile Orders as expected. |
POST-7577 | Improved contact-less payment processing reliability. |
6.31.1 | Encounter POS
Implementation Date: June 25, 2020
Improvements
POST-7537 | Enhanced Encounter POS fiscal order logging reliability. |
POST-7122 | Improved Encounter POS handling of partially paid orders. |
POST-7672 | Improved Encounter POS Marketplace Facilitator order processing. |
POST-6138 | Encounter POS now supports Manual Credit Card entry in Canada. |
6.31.0 | Encounter POS
Implementation Date: June 9, 2020
After an update is received, it is necessary to clear the web browser cache before using MGRNG. More information is located on the MM Portal. Navigate to the Portal > MM tab > Account Setup > Clearing Browser Cache After Upgrade Walkthrough
New Features
POST-5479 | Encounter POS now supports Mobile Catering Orders. |
POST-5783 | Order Review Screens now support Mobile catering orders. |
KS-1191 | Kitchen Screens now support background colors for catering orders. |
POST-5785 | Encounter POS now supports the ability to track proforma reporting. |
POST-5741 | MGRNG Back-Of-House now supports proforma reports including pending future orders. |
POST-5541 | MGRNG Back-Of-House now supports reports that show projected catering orders. |
POST-6049 | MGRNG Back-Of-House now supports proforma reports including pending future orders. |
POST-5833 | Encounter POS now supports controls to update pickup times for future pending orders. |
POST-5782 | MGRNG Back-Of-House now supports configurations for catering orders cashier behavior. |
POST-5897 | MGRNG Back-Of-House now supports background color configurations for catering orders. |
POST-5899 | MGRNG Back-Of-House now supports additional configurations for catering order routing. |
POST-5780 | Encounter POS supports recalling cancelled pending catering orders. |
POST-5493 | Encounter POS now supports catering Pay At Counter orders. |
POST-5495 | Encounter POS now supports the ability to fire catering orders early to Kitchen Screens. |
POST-5496 | Catering orders are now able to be recalled on Encounter POS. |
POST-5494 | Encounter POS now supports firing catering orders to Kitchen Screens automatically. |
POST-5498 | Encounter POS now updates catering orders as expected. |
POST-5492 | Encounter POS now supports prepaid catering orders. |
POST-5497 | Encounter POS now accounts for catering orders on date of fulfillment. |
POST-6112 | Kitchen Screens now receive mobile catering orders earlier. |
POST-5542 | Encounter POS now supports additional routing for catering orders. |
POST-5543 | Encounter POS now supports a popup for catering orders at logon. |
POST-7436 | Added confirmation pop up for firing orders to Encounter POS. |
POST-5781 | Encounter POS now retains pending future orders after a software update. |
POST-5520 | Encounter POS now supports controls to update pickup times for future orders. |
Improvements
POST-7550 | Encounter POS now processes orders from Marketplace Facilitator as expected. |
POST-7475 | Kitchen Screens now display modifiers as expected. |
POST-7029 | Encounter POS now prints increased destination font size on grill tickets. |
POST-5521 | Encounter POS now calculates tax as expected for Pay at Counter orders. |
POST-6265 | Encounter POS now displays a progress bar when loading buttons. |
POST-6620 | Updated Encounter POS Xenial Loyalty solution processing to support redeeming partial loyalty credit. |
POST-6619 | Updated Encounter POS Xenial Loyalty solution processing to support redeeming full loyalty credit. |
POST-7514 | Improved Encounter POS XML panel stability. |
POST-7121 | Enhanced Encounter POS stability. |
POST-7473 | Encounter POS now supports printing the partner order number for Mobile Orders. |
POST-7384 | Enhance Encounter POS fiscal SRM printer logging. |
POST-7194 | Encounter POS now rounds currency as expected with Kiosks. |
POST-6845 | Improved Encounter POS credit card processing reliability. |
POST-7583 | MGRNG Back-Of-House now supports an option to print extra delivery information. |
POST-6799 | Credit card signature lines now print as expected. |
POST-6115 | Encounter POS now supports manual credit card orders. |
6.30.0 | Encounter POS
Implementation Date: May 21, 2020
Improvements
POST-5567 | Encounter POS now supports identifying Delivery Partners as the Marketplace Facilitator if applicable. |
POST-4339 | Mobile Orders can now receive third-party taxing. |
POST-6963 | Encounter POS now alerts when a Mobile/Kiosk employee is absent. |
POST-6622 | Updated Back-Of-House MGRNG XML panel editor. |
POST-6981 | Improved Mobile Order reliability by protecting the Mobile Ordering Employee. |
POST-6462 | Improved Back-Of-House MGRNG XML editor panel swapping. |
POST-6463 | Improved Back-Of-House MGRNG XML panel editor sizing controls. |
POST-4314 | Encounter POS now supports Marketplace Facilitator taxing structure. |
POST-6875 | Timeclock receipts now print as expected on SRM printers. |
POST-6974, POST-6975 | Improved Encounter POS delivery driver handling. |
POST-7030 | Encounter POS now recalls Delivery/Mobile Orders as expected. |
POST-7003 | Delivery Surcharge now counts as nonfood sales for Back-Of-House MGRNG reports. |
POST-6962 | Encounter POS now prints taxable sales as expected on SRM printers. |
6.29.0 | Encounter POS
Implementation Date: May 1, 2020
Improvements
POST-6731 | Improved DeepFlame integration. |
POST-6347 | Encounter POS now prints the payment card type as expected. |
POST-6562 | Improved Overring reporting in Back-of-House MGRNG POS Action Log. |
POST-6565 | Improved menu communications for third-party vendors. |
POST-6710 | Added Back-Of-House MGRNG configuration to enhance credit card reporting. |
POST-5834 | Encounter POS now finalizes Mobile Orders as expected. |
POST-4254 | Auto Daily Close (especially for Finland customers) now processes as expected. |
POST-6718 | Improved Loyalty processing of Mobile Orders for Italy. |
POST-6520 | Mobile and Kiosk insert configurations now allow these inserts to close automatically when the Host Terminal insert closes. |
POST-6248 | Back-of-House MGRNG now processes "Edit Function" updates as expected. |
POST-6696 | Encounter POS now responds to kiosk order calculation as expected |
POST-6367 | Improved Encounter POS Mobile Order stability. |
POST-6881 | Overring by Order Number now recalls delivery orders as expected. |
6.28.6 | Encounter POS
Implementation Date: April 16, 2020
Improvements
POST-6679 | Added support for additional Encounter POS hardware revisions. |
POST-6682 | Enhanced Encounter POS DeepFlame integration. |
POST-6423 | Encounter POS now supports special instructions on Mobile Order receipts. |
6.28.5 | Encounter POS
Implementation Date: April 9, 2020
Improvements
POST-6170 | Encounter POS now communicates with Tablets as expected. |
6.28.4 | Encounter POS
Implementation Date: March 19, 2020
Improvements
POST-6073 | Merchant copies of receipts now print as expected for serial printers. |
POST-6075 | Encounter POS now respects configuration of signature line with no menu items. |
POST-5830 | Enhanced Encounter POS Value Meal reporting for Mobile Orders. |
POST-5913 | Encounter POS now processes forced substitution as expected. |
POST-5689 | Improved Italian Fiscal Printer order processing containing cents-off discounts as expected. |
POST-6048 | Encounter POS now displays Mobile Order pop ups as expected. |
POST-6296 | Improved Encounter POS Mobile Order upcharge processing. |
6.28.3 | Encounter POS
Implementation Date: March 13, 2020
Improvements
POST-6191, POST-6275 | Improved Encounter POS Value Meal Mobile Order processing when items with quantities of greater than 1 were being ordered. |
6.28.0 | Encounter POS
Implementation Date: February 20, 2020
New Features
POST-4680 | Encounter POS now supports Dynamic Pricing rules. |
POST-4671, POST-4677, POST-4679, POST-4684, POST-4678 | New Back-of-House MGRNG options allow restaurants to configure Dynamic Pricing. |
Improvements
POST-5693 | Improved offline sales recovery functionality. |
POST-5751 | Encounter POS now supports early finalization of Mobile Orders. |
POST-4753 | Improved reporting on the status of Serial Pin Pads. |
POST-5866 | Enhanced Encounter POS processing of Mobile Orders with discounts. |
POST-5775 | Encounter POS now prints as expected (especially with Quebec Fiscal Printers). |
POST-4419 | Encounter POS now supports Pay At Counter Mobile Orders. |
POST-5786 | Encounter POS printer now cuts for Italy Fiscal Daily Close as expected. |
KS-1105 | Kitchen Screens now support Finnish content. |
KS-1104 | Kitchen Screens now support Italian content. |
POST-5336 | Encounter POS now supports a pop-up for Mobile Orders when received. |
POST-4889 | Mobile Orders now print Fiscal Receipts as expected in Fiscal Reporting countries such as Italy. |
POST-5736 | Encounter POS now adds timestamp information to OCU feed. |
POST-4645 | Encounter POS now processes Value Meals containing more than 16 items. |
POST-4420 | Encounter POS now displays a Loyalty ID in the Pollfile API. |
POST-5777 | Merchant copies of receipts now print as expected for serial printers. |
POST-5564 | Reporting now processes as expected, for split-tender transactions where an alternate tender, such as a voucher, is deleted. |
6.27.3 | Encounter POS
Implementation Date: February 10, 2020
Improvements
POST-4891 | Encounter POS now reports Delivery Tips as expected. |
POST-4631 | QR Codes (Such as Finland vouchers) now processes as expected. |
POST-5655 | Encounter POS now reports Kiosk pay at counter orders. |
6.27.2 | Encounter POS
Implementation Date: January 28, 2020
Improvements
POST-5475 | Communication between Encounter POS and third-party processors (such as Tender Retail) has been improved. |
POST-4883 | Encounter POS now displays PIN Pad serial numbers as expected. |
6.27.1 | Encounter POS
Implementation Date: January 13, 2020
Improvements
POST- 4413 | Valued Brands using Italian Fiscal Servers are now able to use a thermal, IP-connected Printer to print their newly updated Italian Fiscal receipts. |
POST-4712 | “Manager Access Required” message now closes as expected when manager access is granted. |
POST-4877 | Encounter POS now processes and reports Mobile Orders with a destination of drive-thru, as expected. |
POST-4912 | Standardized communication between Encounter POS and Italian Fiscal printers and servers. |
6.27.0 | Encounter POS
Implementation Date: December 17, 2019
Improvements
POST-4603 | Improved internal data routing for Encounter POS and its attached and/or networked devices. |
POST-3791 | Encounter POS only allows voids/overrings on originating terminal for Valued Brands using Italian Fiscal devices. |
POST-1176 | Updated reporting fields for audit purposes for Valued Brands using French Fiscal devices. |
6.26.4 | Encounter POS
Implementation Date: December 03, 2019
Improvements
POST-4622 | Mobile transactions now print as expected for Valued Restaurants utilizing Italian Fiscal Servers. |
6.26.3 | Encounter POS
Implementation Date: November 22, 2019
Improvements
POST-4559 | Encounter POS now prints Instant Win promotions for Italian Fiscal Printers, as expected. |
6.26.2 | Encounter POS
Implementation Date: November 13, 2019
Improvements
POST-3905 | Encounter POS now provides more time for Valued Payment Providers to communicate payment transactions. |
POST- 4378 | Improved communication to Italian fiscal printers if fiscal server is offline. |
6.26.1 | Encounter POS
Implementation Date: November 05, 2019
Improvements
POST-3687 | Encounter POS now recognizes tendered Mobile orders as completed and applies overrings to the appropriate payment method. |
6.26.0 | Encounter POS
Implementation Date: October 30, 2019
Improvements
POST-4201 | Encounter POS now supports Delivery Order overrings in Fiscal Reporting countries such as Italy. |
POST-3971 | Survey receipt updated per valued brand request. |
POST-3084 | Tablet now recognizes management access through Encounter POS biometrics. |
POST-4134 | Encounter POS now communicates sales delivery information to supported external reporting affiliates. |
POST-3159 | Back-of-house MGRNG now supports the entry of longer email addresses when requesting to receive emailed reporting. |
6.25.2 | Encounter POS
Implementation Date: October 18, 2019
Improvements
POST-4162 | Encounter POS now writes the surcharge tax in the sales validation file once per transaction. |
6.25.1 | Encounter POS
Implementation Date: October 14, 2019
Improvements
POST-3902 | Encounter POS now sends confirmation to OMNI/Portal that the Manager Terminal Update is complete. |
POST-4025 | Encounter POS is able to locate and process all pay-at counter requests through Kiosk or Mobile orders. |
6.25.0 | Encounter POS
Implementation Date: October 02, 2019
New Features
POST-1086, POST-3890 | Encounter POS now officially supports Tablet POS. Contact your sales representative for additional information. |
Improvements
POST-3845 | Back-of-House MGRNG configurations now support Kitchen Screen “Total” displays: never show, always show, or on paid. |
POST-3989 | Gift Cards activate and reload as expected. |
POST-3671 | A new back-of-house MGRNG customization option now supports explicit labels for credit and debit card transactions. |
POST-980 | The SL21 customer-facing LED Text Panel displays information clearly. |
POST-3864 | Kiosk and mobile orders provide appropriate upcharges to third-party affiliates such as: DoorDash, Grubhub, and Tillster. |
POST-3652 | Encounter POS confirms that all drive-thru transactions are completed on insert log-off. |
POST-3705 | Delivery Tips and Fees now appear in original location on receipt, above the subtotal. |
POST-3711 | Grill tickets respect selected printing configurations. |
POST-3884 | Tablet POS now processes item modifications when new UI is implemented for Valued Clients. |
POST-3075 | Survey codes print on duplicate receipts, as expected. |
POST-3563 | A new back-of-house MGRNG global configuration now allows eat-in or take-out mobile dining preferences to auto complete. |
POST-3651 | Back-of-House MGRNG now displays third-party order numbers on journal reports. |
POST-3777 | Back-of House MGRNG now supports configurations for Kitchen Screen font size. |
6.24.2 | Encounter POS
Implementation Date: September 24, 2019
Improvements
POST-3826 | Italian Fiscal Printers now process orders containing cents-off discounts and value-added taxes, as expected. |
POST-3695 | Italian RT Fiscal printers now process discounts as expected. |
POST- 3217 | Improved time-stamp processing for third-party EMEA discount codes. |
6.24.1 | Encounter POS
Implementation Date: September 11, 2019
New Features
POST-3229 | Xenial Loyalty is now integrated into Encounter POS. |
POST- 3739 | A new back-of-house mgrng option now allows Restaurants to apply loyalty member discounts to either the lowest or highest priced menu item. |
POST-3762 | Back-of-house mgrng loyalty options now include Xenial as a loyalty provider. |
Improvements
POST-3763 | Italian RT Fiscal printers now support image printing. |
POST-3572 | Encounter POS is now able to locate receipts with order numbers that are less than 4-digits, in order to process overrings. |
6.24.0 | Encounter POS
Implementation Date: August 28, 2019
Improvements
KS- 743 | Bumping a tendered order will now clear it from the Order Ready Screen. |
POST-1345 | Added the billAmount field to wiGroup loyalty orders. |
POST-3157, POST-3158 | Added the ability for products to be assigned a foreground and background color on HTML kitchen screens. |
POST-3191 | The routing after subtotal configuration is now properly interpreted by the POS. |
POST-3265 | Introduced a burger-of-the-week promotion/loyalty initiative to restaurants in France. |
POST-3446 | Addressed an issue where the POS may become unresponsive if certain value meal data is not present in the database. |
POST-3454 | Added kitchen screen configuration options that allow a bump bar to bump the same order from any kitchen screen in the restaurant. |
POST-3455 | Configured wiGroup loyalty to not allow for additional items to be added to the order if a discount had already been applied. If you need to add items to an order, first delete any previously applied discounts. |
POST- 3461 | Audible “beep” functionality is now available for HTML Kitchen Screens. |
POST-3466 | Addressed an issue where the POS may become unresponsive if suggestive sell data is not present in the database. |
POST-3474 | wiGroup coupons will now pass scanned QR codes correctly to the POS as expected. |
POST-3528 | Allowed for DoorDash delivery orders to have the taxable amount of injected orders calculated by the Encounter POS. |
6.23.1 | Encounter POS
Implementation Date: August 05, 2019
Improvements
POST-3260 | Ticket reprints from Italian Fiscal Printers now contain the same fiscal information as the original receipt. |
POST-3202 | Terminals are now able to take transactions and store records locally even if the restaurant’s Italian Fiscal Server is unavailable. |
POST-3360 | Italian Fiscal Servers now support a daily-close till-status check. |
POST-3239 | The Kiosk pay-at-counter queue now displays all orders. |
POST-3354 | Payment method labels, including credit payments, now appear on the Italian Fiscal receipt as expected. |
POST-3012 | Unicode characters no longer prevent survey receipts from printing. |
6.23.0 | Encounter POS
Implementation Date: July 29, 2019
Improvements
POST-2664 | Attached payment devices are now able to process tips. |
POST-3040 | Third-party mobile orders now have the ability to add tips and delivery fees. |
POST-3084 | Biometric devices now support Tablet access. |
POST-2566, POST-3205, POST-3206, POST-3207, POST-3209 | Special instruction functions are now available for individual items as well as entire orders. |
6.22.0 | Encounter POS
Implementation Date: July 16, 2019
Improvements
POST-3084 | Biometric devices now support Tablet access. |
POST-2839 | Pay-at-counter orders appear in chronological date/time order, as expected. |
6.21.4 | Encounter POS
Implementation Date: July 16, 2019
New Features
POST-3160 | Improved user experience offers more detailed user messages. |
POST-3069 | A Transaction Report for Italian Fiscal Auditing is now available. |
POST-2978 | A Reconciliation Report for Italian Fiscal Auditing is now available. |
Improvements
POST-3179 | Insert reports now display insert dates as expected. |
POST-3173 | Daily Totals for Italian Fiscal Audits now appear with the dot separator and calculate as expected. |
POST-3176 | The product tax group for Italian Fiscal Printers now displays on a single receipt line. |
POST-3174 | Receipt headers for Italian Fiscal Printers now display as expected. |
6.21.2 | Encounter POS
Implementation Date: June 28, 2019
Improvements
POST-2743, POST-2894, POST-2896, POST-2978, POST-3068, POST-3069, POST-3116, POST-3118 | Introduced Server RT support for new Italian fiscal reporting requirements. |
6.21.0 | Encounter POS
Implementation Date: July 16, 2019
Improvements
POST-2818 | Orders processed through the Kiosk and tendered at the counter now apply discounts as expected. |
POST-2902 | Orders processed through the mobile platform now represent quantities and/or additional upcharges as expected. |
POST-2892 | Grill tickets containing modified items now print as expected when the order is tendered. |
POST-1888 | Transactions tendered with two separate payment forms, such as a combination of gift cards and/or credit cards, now overrings as expected. |
POST-3019 | Automatic Daily Close now deactivates tablet inserts as expected. |
POST-2789 | Mobile inserts are now logged-on as expected. |