7.x | Encounter POS

7.23.2 | Encounter POS

Implementation Date: November 13, 2020

Improvements

POST-8214

Encounter POS accepts mobile orders with a service fee quantity of 99 or greater.

POST-9040

Improved communication stability with Front Counter Order Confirmation Unit.

POST-9288

After a terminal update is performed, Loyalty parameters load as expected.

POST-9529

Encounter POS logging now tracks zero-dollar ($0) surcharge transactions.

POST-9623

For Puerto Rico sites, the upsize function for an item and/or value meals is handled as expected.

POST-9784

The Loyalty signup message is now configurable.

POST-9829

For charity configurations, when only 1 charity is configured, the charity name appears in the notification.

7.23.1| Encounter POS

Implementation Date: September 28, 2020

Improvements

POST-4613

Enhanced order communications with Omni-Channel Ordering.

OCU-284

The Order Confirmation Unit [OCU] displays a full-screen, as expected.

7.23.0 | Encounter POS

Implementation Date: August 11, 2020

Improvements

POST-6193

Improved Encounter POS Value Meal Mobile Order processing when items with quantities of greater than 1 were being ordered.

POST-6304

Improved Encounter POS Mobile Order upcharge processing.

POST-6139

Improved Mobile Order reliability by protecting the Mobile Ordering Employee.

POST-6117

Enhanced Encounter POS Value Meal reporting for Mobile Orders.

POST-6116

Encounter POS now processes forced substitution as expected.

POST-3109, POST-4867, POST-4856, POST-4857, POST-3108

MGRNG now supports the ability to copy PLU settings to a new PLU.

POST-6564

Improved menu communications for third-party vendors.

POST-6810, POST-6816, POST-6835, POST-6836, POST-6813, POST-6834

Improved Encounter POS Biometrics Software messaging and enrollment.

POST-6711

Added Back-Of-House MGRNG configuration to enhance credit card reporting.

POST-6717

Improved Overring reporting in Back-of-House MGRNG POS Action Log.

POST-7192

Order Review Screen now displays Delivery orders as expected.

POST-6258

Encounter POS now processes Loyalty reward discounts as expected.

POST-6105

Upgraded Encounter POS OS for improved security and performance.

POST-8224

Support users now login as expected in MGRNG Back-Of-House

Older Releases

7.22.2 | Encounter POS

Implementation Date: July 8, 2020

Improvements

POST-7906

Improved Encounter POS Xenial Loyalty solution stability.

7.22.1 | Encounter POS

Implementation Date: July 2, 2020

Improvements

POST-7514

Improved Encounter POS XML panel stability.

POST-6867, POST-7365

Enhanced Encounter POS order consolidation.

POST-7021

Improved Encounter POS stability when updating Terminals or using PIN pads.

POST-6138

Encounter POS now supports Manual Credit Card entry in Canada.

POST-7122

Improved Encounter POS handling of partially paid orders.

POST-7477

Encounter POS now supports additional attributes in Valued Brand API.

POST-7433, POST-7561

Enhanced Encounter POS stability.

POST-7026

Improved Valued Brand software configurations

POST-6104

Improved Encounter POS handling of auto-combo logic.

POST-7641

Additional logging to monitor Automatic Daily Close

POST-7757

Loyalty rewards for items that include upcharged modifiers are now assigned appropriately.

7.22.0 | Encounter POS

Implementation Date: May 19, 2020

Improvements

POST-3547

Encounter POS now communicates in real time to third party cloud endpoints.

POST-4110

Implemented a feature to send historical data to API endpoint.

POST-5460

Cache MGRNG messages sent to PipelineCommunicator in case of service interruption.

POST-5455

Cache Encounter POS messages sent to PipelineCommunicator in case of service interruption.

7.21.4 | Encounter POS

Implementation Date: May 14, 2020

Improvements

POST-7075

Mobile Orders now update as expected

7.21.3 | Encounter POS

Implementation Date: May 6, 2020

Improvements

POST-6903

Third-party Delivery Orders are now reported as expected.

POST-6645

Order Review now displays customer names as expected.

POST-6196

Encounter POS now prints "44 Column" reports as expected.

POST-6877

Valued Delivery Partner orders now report the Tender type as expected.

7.21.2 | Encounter POS

Implementation Date: April 17, 2020

Improvements

POST-6583

Improved Encounter POS stability.

7.21.1 | Encounter POS

Implementation Date: April 6, 2020

New Features

POST-6325

A Tender Report in MGRNG Back-Of-House is now available.

Improvements

POST-6370

Encounter POS Auto Daily Close third-party batch close now processes as expected.

POST-6389

Encounter POS now supports special instructions on Mobile Order receipts.

POST-6448

Improved Encounter POS handling of Customer Name for Mobile Order receipts.

POST-6344

Improved Encounter POS discount classification.

POST-6264

Encounter POS now displays order totals as expected.

POST-6471

Encounter POS now opens the cash drawer upon shift end if configured.

POST-5993

Encounter POS now validates or earns Loyalty Rewards as expected.

POST-6659

Improved Encounter POS Mobile Order handling.

POST-6242

Encounter POS now processes Scan to Pay as expected.

POST-6637

Encounter POS now processes Mobile Order destinations as expected.

7.21.0 | Encounter POS

Implementation Date: March 3, 2020

Improvements

POST-5985

Enhanced Encounter POS processing of Mobile Orders with discounts.

POST-5705

Encounter POS now processes Mobile Orders with a zero total as expected.

POST-5599

Encounter POS now processes Mobile Orders with Value Meal discounts as expected.

POST-6002

A Back-Of-House MGRNG configuration now exists to ask confirmation upon end of shift.

POST-5908

Encounter POS now sends status alerts.

POST-6129

Encounter POS now prints revenue reports as expected.

POST-6078

Encounter POS now allows Modifiers to be removed as expected.

POST-6002

MGRNG now supports an option to confirm end of shift.

POST-5901

Streamlined the shift-change process.

POST-5902

Streamlined the end-of-day process.

POST-4809

Encounter POS now prints transactions with multiple gift cards as expected.

POST-4885

Encounter POS now displays a warning when trying to cancel an gift card order after payment.

POST-6077

Encounter POS no longer displays survey pop up alerts on Order Takers.

POST-6083

Encounter POS now supports additional barcode scanners.

POST-5863

Encounter POS now processes speed tenders as expected.

7.20.4 | Encounter POS

Implementation Date: March 10, 2020

Improvements

POST-6182

Enhanced loyalty discounts when multiple discounts are applied.

POST-6225

Encounter POS responds with the correct savings when upsells are applied.

POST-6222

Encounter POS now processes Loyalty transactions as expected.

POST-6178

Improved Encounter POS Mobile Order loyalty processing.

7.20.3 | Encounter POS

Implementation Date: February 25, 2020

Improvements

POST-5873, POST-5955

Encounter POS now displays a progress bar for logoff/deactivation of inserts.

POST-6016

Encounter POS now processes "Free Rewards" mobile orders that result in zero totals as expected.

POST-6036

Improved communication between Encounter POS and loyalty providers.

7.20.2 | Encounter POS

Implementation Date: February 18, 2020

New Features

POST-4226

Encounter POS now supports Dynamic Pricing rules.

POST-4193, POST-4272, POST-4191, POST-4189, POST-4192

New Back-of-House MGRNG options allow restaurants to configure Dynamic Pricing.

Improvements

POST-4467

Encounter POS now prevents a gift card from being activated/reloaded more than once in the same transaction.

KS-696

Encounter POS now displays Order Count on Kitchen Screens.

KS-1062

Kiosk Orders display on Kitchen Screens as expected.

POST-2089

Products that may have more than one unique UPC code are now processed as expected.

KS-985

Orders now progress on the Order Ready Screen (ORS) as expected.

POST-4756

A Back-of-House MGRNG option is available to configure displayed font sizes.

POST-4325

Encounter POS now supports configurable font sizes.

POST-3798

Encounter POS now processes Value Meals containing more than 16 items.

POST-5533

The Back-of-House MGRNG Servebase reporting options are no longer available.

POST-4722

Encounter POS now displays accented characters as expected.

POST-4555

Encounter POS now displays an information screen when the number of transactions on a Terminal are approaching third-party batch limits.

POST-5512

Streamlined the Back-of-House MGRNG Remote Terminal Command menu options.

POST-4578

Refined Encounter POS Mobile Order messaging.

POST-5389

Encounter POS now reports Delivery Tips as expected.

POST-4890

Encounter POS now supports the option to perform a Daily Close on a Terminal multiple times.

POST-4739

Encounter POS now allows Restaurants to reprint Insert Revenue Reports.

POST-4852

Encounter POS displays orders on the Order Review screen as expected.

POST-5502

Auto Daily Close (especially for Finland customers) now processes as expected.

POST-2813

Enhanced Encounter POS stability during log off/deactivation of inserts.

POST-4841

Encounter POS now supports updated Loyalty features for Valued Brands.

POST-5756

Improved Encounter POS system stability related to service handling.

POST-5440

Improved Back-of-House MGRNG Insert Status Movement reporting.

POST-5886

Back-of-House MGRNG now supports the ability to toggle legacy speed of service options such as serve time.

POST-5872

Improved Encounter POS communication for mobile ordering.

POST-5888

Encounter POS maintains backwards compatibility with legacy loyalty platforms.

POST-5350

Updated Encounter POS Loyalty receipt information.

7.19.4 | Encounter POS

Implementation Date: January 28, 2020

Improvements

POST-5593

Encounter POS now processes terminal daily close as expected.

7.19.3 | Encounter POS

Implementation Date: January 20, 2020

Improvements

POST-4515

Encounter POS now processes menu substitutions as expected.

POST-5444

Encounter POS now handles end-of-day processing for each individual terminal (insert, credit card batch, etc…) when the terminal is closed.

7.19.2 | Encounter POS

Implementation Date: January 10, 2020

Improvements

POST-4789

Encounter POS now prints the Terminal number at the top of a Restaurant’s Revenue Report.

POST-4625

Menu Items that contain a substitution now follow a new process flow. Substituted menu items now include their own default modifiers and customer requests.

POST-4876

Encounter POS now modifies qualifying transactional discounts as expected.

POST-4738

Encounter POS now processes coupon and/or loyalty reward transactions that include modification quantities as expected.

POST-4726

Encounter POS is able to activate multiple Gift Cards (up to a quantity of 30) without processing them through a batch activation.

POST-5342

Encounter POS now processes and records currency rounding as expected.

7.19.1 | Encounter POS

Implementation Date: December 18, 2019

Improvements

POST-4791,  POST-4821

The order history of Mobile Order transactions with a destination of Drive-Thru now clear as expected.

7.19.0 | Encounter POS

Implementation Date: December 18, 2019

Improvements

POST-3549

Improved Encounter POS status communication to cloud-based endpoint.

POST-4519,  POST-4144,  POST-4520,  POST-4521,  POST-4619

The Encounter POS now allows Restaurants to perform an individual Terminal Close prior to a Daily Terminal Close.

POST-4519,  POST-4522,  POST-4572

A new MGRNG Back-of-House configuration allows Restaurants to perform an individual Terminal Close prior to a Daily Terminal Close.

POST-4604,  POST-4605

Improved internal data routing across all Encounter POS components.

POST-4543

Encounter POS transactions that use more than one payment method are now calculated as expected.

POST-4632

Encounter POS transactions that use more than one payment method are now calculated as expected.

POST-4647

Improved translation opportunities on the secondary entry keyboard for the Encounter POS Terminal.

POST-4593

Improved messaging updates between Encounter POS and Omni.

7.18.3 | Encounter POS

Implementation Date: December 18, 2019

Improvements

POST-4821,  POST-4791

The order history of Mobile Order transactions with a destination of Drive-Thru now clear as expected.

7.18.2 | Encounter POS

Implementation Date: December 05, 2019

Improvements

POST-3904

Encounter POS now sends confirmation to OMNI when the Manager Terminal Update is complete.

POST-4574

The “Sort Orders” column on the “Pay Now” screen now reflects the data of when the order was stored.

POST-4288

Back-of-house MGRNG configuration now allows the “Send Order” button to send instructions to the Kitchen Screens when the order is stored or after the order is stored.

POST-4529

Improved support messages for Log Off communications.

POST-4234

Improved modifier/substitution calculations for value-meal orders.

POST-4552

Modified orders now route to Kitchen Screens as expected.

POST-4438

Modified Mobile Orders now route to Kitchen Screens as expected.

POST-3981

COM-port connected receipt printers now have the ability to open cash drawers.

POST-4411

Back-of-house MGRNG configuration added to allow COM-port connected receipt printers to open cash drawers when selected.

POST-4179,  POST-4183

Encounter POS now displays additional instructions to swipe Gift Cards for balance transfers.

POST-4577

Improved communication for menu item availability.

POST-4170

Back-of-house MGRNG Remote User Edit now displays all remote users as expected.

POST-3924

Improved GUI communication on Encounter POS.

POST-4446

Back-of-house MGRNG imports from Fingerprints as expected.Back-of-house MGRNG imports from Fingerprints as expected.

POST-4621

Transactions tendered through trusted third-party payment devices, such as Verifone, now close during the Auto Daily Close process as expected.

POST-4484

Mobile orders with a destination of drive-thru, are now processed as expected.

POST-4389

Improved offline sales recovery functionality.

POST-4667

Improved Loyalty transaction communications with Valued Third-Party Vendors.

POST-4666

Encounter POS now automatically completes Mobile Order transactions as expected.

POST-4717

Improvements to Encounter POS order history process for Mobile Orders containing Loyalty transactions.