7.x | Encounter POS
7.29.3 | Encounter POS
Implementation Date: January 31, 2023
Improvements
POST-22394 | Improved Kiosk order validation for prepay orders. |
POST-22534 | Type 17 discounts are applied as expected. |
POST-22587 | For users in Switzerland, when configured, value meal VAT is distributed proportionally. |
POST-22595 | For users in Switzerland, value meal VAT calculates as expected. |
POST-22748 | EPay currency rounding is applied as expected. |
POST-22809 | Credit Card Transactions are reporting to RTI as expected. |
POST-22871 | The Minor Labor Alerts scan of the Labor Engine allows task completion such as terminal updates, employee clock in/out, Omni order configurations, and biometric usage. |
7.29.2 | Encounter POS
Implementation Date: December 12, 2022
Improvements
POST-21921 | Terminals above T12 print to printers in their routing path as expected. |
POST-22116 | Encounter POS respects the 20 second timeout for loyalty orders. |
POST-21935 | Improved failover conversion process that transforms a remote workstation into a manager terminal. |
Older Releases
7.29.1 | Encounter POS
Implementation Date: November 01, 2022
Improvements
POST-20986 | For Italian sites, serverRT closes end of day as expected. |
POST-21614 | Future catering orders do not affect the ability to log off and clock out. |
POST-21659 | Mobile order item discounts are applied as expected. |
POST-21701, POST-21702, POST-21725 | Tender Retail is now supported for OS4. |
POST-21748 | Mobile and Delivery orders are routed to Sticky Printers as expected |
POST-21761 | Tickets for mobile orders respect routing configurations. |
POST-21897 | For Italian sites, drive-thru mobile orders are submitted once, as expected. |
POST-21899 | For Italian sites, discounts and VAT rounding are applied as expected. |
7.29.0 | Encounter POS
Implementation Date: September 14, 2022
Improvements
POST-12275, POST-12278, POST-12281, POST-12293, POST-12307, POST-12313, POST-12625, POST-12764, POST-12811, POST-12837, POST-12843, POST-12917, POST-13627, POST-14328 | Encounter POS supports PayPal/Venmo customer or restaurant-presented QR Code—requires Guest to have Venmo or PayPal app installed. Accepts QR Codes presented on the FC-OCU, DT-OCU, or DT Tablet. |
POST-13768 | Improved MGRNG messaging and handling for copy/paste values. A warning message appears if a copy/paste value exceeds the accepted character limit, and MGRNG crops the copy/paste value to the accepted character length. |
POST-14048 | Encounter POS respects alternative price configurations submitted through The Portal > Menu Maintenance. |
POST-18275 | Encounter POS stability enhancement. |
POST-15988, POST-15990, POST-15994, POST-15996, POST-15998, POST-16230, POST-16625, POST-16651, KS-1484, KS-1513, KS-1517 | Encounter POS supports Food Locker QR codes throughout the entire order process. |
POST-16179, POST-16187, POST-16841 | Encounter POS supports X of Y printing. Specific configurations available through MGRNG Global POS Options > Receipts and Printing. |
POST-16557 | Encounter POS connection stability enhancement. |
POST-16645 | OCU displays appear centered, as expected. |
POST-16854, POST-16855, POST-16904 | MGRNG Global POS Options configuration available to display Loyalty balance on receipts and/or pop up messages as currency rather than points. |
POST-17027 | Encounter POS supports Value Added Tax (VAT) taxation logic. |
POST-17031 | Encounter POS supports Colombia Fiscal Reporting requirements. |
POST-17033, POST-17034 | Encounter POS supports Italian Fiscal Reporting requirements and Fiscal Server/ServerRT fiscal printers. |
POST-17046 | Encounter POS respects the entry of a new Loyalty Code if the previous code was not accepted. |
POST-17153 | Encounter POS allows for select Loyalty providers to create a discount plu, as needed. |
POST-17257 | Gift Card functions, such as balance, redeem, or issue, display as expected. |
POST-17397 | Encounter POS respects the PLU to Use for Item Discount configuration, for all loyalty providers. |
POST-17405 | Improved the MGRNG Global POS Options for Print Grill Tickets After Tender. |
POST-17617 | Order total updates after gift card issue and/or recharge, as expected. |
7.28.1 | Encounter POS
Implementation Date: June 08, 2022
Improvements
POST-3220 | Pertaining to OS4 support, enhanced codebase for communication between Encounter POS and Front Counter OCUs. |
POST-10740 | For Caribbean sites: the loyalty app now generates POS-scannable QR codes. This allows Encounter to apply the selected rewards and also provides the option to select additional applicable offers. |
POST-18444 | Alternate prices listed in alternate price groups are respected. |
POST-18512 | MGRNG Network Node Scan displays all devices on the network. |
POST-18521 | The 44 column report runs from the Manager Function buttons, as expected. |
POST-18549 | Tablets respect manager access for login and log off. |
POST-18559 | Loyalty lookup by phone number indicates if an invalid phone number is entered. |
POST-18700 | The Terminal popup keyboard scales appropriately for the screen size. |
POST-18787 | Loyalty lookup codes are accepted. |
POST-19054 | Enhance POS stability for Mobile Loyalty orders without a registered email. |
POST-19459 | Improved stability when recalling orders from the Order Review screen. |
POST-19564 | Encounter POS processing enhancements. |
POST-19710 | Encounter POS stability enhancements. |
POST-19749 | Kiosk orders clear queue when opened on another terminal. |
POST-19816 | Enhanced stability of Order Pending screen. |
7.28.0 | Encounter POS
Implementation Date: February 02, 2022
Improvements
POST-16605 | Encounter POS 7x operates on a new 64-bit OS (OS4) and is compatible with XC23 hardware. |
POST-13305 | Expanded DHCP ranges and services to include multiple subnets. |
POST-16367 | MGRNG Network Node Scan Utility displays remote device online status, as expected. |
POST-16847 | Encounter POS/MGRNG respects country code for Switzerland and 10-year data retention regulations. |
7.26.1 | Encounter POS
Implementation Date: December 06, 2021
Improvements
POST-17680 | Improved Encounter POS stability. |
7.26.0 | Encounter POS
Implementation Date: October 21, 2021
Improvements
POST-10457 | Through Global POS Options, Italian Fiscal Reporting sites have the ability to report the number of vouchers applied to a transaction, rather a consolidated number. |
POST-11755 | The quick search feature for Edit Terminal POS Options is respected. |
POST-11903 | Encounter respects employee record and job-type assignments upon clock in. |
POST-11995, POST-12003, POST-14449, POST-14566 | Kitchen Screen configurations allow to consolidate condiments at the bottom of the order box through aggregate lists. |
POST-12009 | A summary report of aggregated lists is now available through the MGRNG Aggregate Lists Menu. |
POST-12319 | Updated available tender screen configurations for third-party payment processing, including QR code output settings. |
POST-12503 | Enhanced Pipeline communication. |
POST-12556, POST-12580, POST-12586, POST-12598, POST-14976, POST-15020, POST-15026 | Provided additional configurations for discounts and/or value meal restrictions based on applied rules, including minimum order subtotal, and amount-based or quantity-based restrictions. This feature also includes amount-based restrictions for VAT regions and reporting purposes. |
POST-12592 | Configuration options allow mobile orders to bypass amount-based and quantity-based discount and/or value meal restrictions. |
POST-12709, POST-12715, POST-12739, POST-12757, POST-12807 | Provided the ability to enable and assign a fiscal department at the PLU level. Fiscal department is available on the Product, Master PLU Reports. |
POST-13213 | To maintain fiscal compliance, sites are able to configure Encounter POS to apply proper rounding regulations for cash and mixed payments. |
POST-13358, POST-13617 | Enhanced support capabilities for HTML Kitchen Screens. |
POST-13507 | Configurations available to proportionally distribute VAT for value meals for the kiosk orders so that distributed information is sent in the Kiosk API |
POST-13572 | Implemented a split tender warning prompt that notifies cashiers if the remaining order balance requires an unsupported amount of coins. |
POST-14039 | Enhanced Health Monitor reporting for Kitchen Screens. |
POST-14048 | Implemented Encounter POS support for alternative price configurations entered through The Portal. |
POST-14111, POST-14117, POST-14124 | Provided ability to manage alternative prices for items in a substitution list. |
POST-14134 | Print on Bump works as expected. |
POST-14141 | Improved Encounter POS support for upcharge alternative pricing. |
POST-14893 | Improved MGRNG Epayment OMNI Loyalty configuration. |
POST-14933 | Amount-based and quantity-based restrictions are respected for Kiosk orders. |
POST-14939 | Provided the ability to allow or restrict priced condiments based on subtotal requirements. |
POST-14958 | Provided the ability to validate coupon/discount eligibility or combination. |
POST-14970 | Subtotal restrictions review category whitelist and item exclusion list to determine eligibility. |
POST-14980, POST-14990, POST-15014 | Improved accuracy of matching events for the Front Counter Timing Detail Report. |
POST-15033, POST-15183 | Destination and VAT department reporting data is available. |
POST-15036 | Improved user messaging for wireless PIN pad association. |
POST-15261 | Provided ability to clone alternative price groups for easier management. |
POST-15273 | Provided ability to view alternative price group PLUs and Lists from the Dynamic Price Rule menu. |
POST-15323 | The Edit Fiscal Department menu is available regardless of taxing method selected in Optional features. |
POST-15343 | Tendered/Paid Kiosk orders are accessible through front counter terminals. |
POST-15385, POST-15435 | Network printers are able to print asynchronously if/when a printer is offline. Encounter POS displays a notification prompt if/when this occurs. |
POST-15473, POST-15477 | Enhanced Encounter POS payment processing for technical support purposes. |
POST-15526 | Improved end-of-day closing cleanup by including ePay attempts data. |
POST-15534 | Loyalty processing respects cash drawer behaviors. |
POST-15555 | Updated Substitution Lists Report to include alternative price group data. |
POST-15559 | Updated Alternative Price Groups report. |
POST-15588 | Improved PLU cleanup for substitution lists. |
POST-15592 | When editing PLUs, the user is notified if the PLU is a member of a substitution list, so they are aware that other edits could be necessary. |
POST-15624 | The PLU type Product is the only PLU type available in the Edit Substitution Lists drop-down. |
POST-15741 | Enhanced stability of Loyalty processes. |
POST-15896 | Improved suggestive sell prompt configurations. |
POST-15984 | Improved ePayment communication. |
POST-16015 | Provided the ability to disable the Order Limit setting for order level discounts when only one order level discount is permitted. |
POST-16073 | Improved Insert Close Configuration export/import process. |
POST-16158 | Improved logging during terminal updates and to identify when Terminal POS options for Kiosk, are not configured. |
POST-16200 | Tablets interact with Encounter POS, as expected. |
POST-16337 | Enhanced communication with Omni-Channel Ordering. |
POST-16338 | Cents Off credit transactions respects item totals. |
POST-17065 | Encounter POS respects the entry of a new Loyalty Code if the previous code was not accepted. |
07.25.0 | Encounter POS
Implementation Date: July 20, 2021
Improvements
POST-9073 | Provided ability for the Tablet to associate wireless PIN Pad at time of payment. |
POST-10384 | Provided ability to pair multiple wireless PIN Pads with a Terminal. |
POST-10385 | Payment transactions on the Tablet are marked as paid in the shared history. |
POST-10386 | Improved the Pay Now screen to clearly indicate paid orders to serve. |
POST-10387 | Improved the Order Review screen to clearly distinguish between paid orders and orders that require tender. |
POST-9768 | Enhanced underlying Loyalty functionality. |
POST-9920 | Kitchen Screens display orders placed on the tablet with the expected origination and color. |
POST-10602, POST-11354 | Provided the ability to configure the DMB Name through MGRNG. Option available to display this specifically configured name on reports. |
POST-10677 | The ability to display loyalty information on the Virtual Receipt is available through the Global POS Option utility in MGRNG. |
POST-10733 | Created the ability to limit the number of scanned QR codes through the Global POS Option utility in MGRNG. |
POST-11092 | Report available to view PLUs that are assigned to specific departments for Fiscal Reporting/VAT purposes. |
POST-12241 | In MGRNG, additional configurations are available for loyalty providers. |
POST-12534 | In MGRNG, alternate Kitchen Screen names are limited to 15 characters. |
POST-12544 | A new marketplace facilitator code added to the Global POS Option utility in MGRNG. |
POST-12651 | Transaction ID for third-party payment provider added to reports. |
POST-12847 | Improved Encounter POS stability. |
POST-12929, POST-12943 | Employee status updates from RTI are communicated to MGRNG. |
POST-12993 | Added support for Buy-One, Get-One (BOGO) functionality. |
POST-13174 | Additional loyalty provider added. |
POST-13207 | 100% discounts applied as expected for sites configured with multiple tax rates. |
POST-13372, POST-13379 | The Restaurant Profile Edit utility in MGRNG provides the site address, phone, and alias. This information is useful for receipt standardization and/or reporting purposes. |
POST-13707 | Encounter POS displays error message when applied discount is more than the order subtotal. |
POST-13735, POST-13954 | A Product Analysis by Channel report is available in MGRNG. |
POST-13807 | For Finland and Italian users, mobile order inserts log on/off as expected. |
POST-13865 | Refined automatic logoff for unserved orders. |
POST-13920 | Added a new definition for miscellaneous surcharges, such as a soda tax. |
POST-13922 | Enhanced error messaging for mobile insert destinations. |
POST-14052 | Improved Order Review functionality. |
POST-14100 | Increased the survey code field size. |
POST-14320 | For Italian fiscal users, updates for distributed VAT rate reporting. |
POST-14426 | Improved file descriptor processing. |
POST-14586 | Loyalty Orders are routed to Kitchen Screens, as expected. |
POST-14962 | Updated column name and date fields for reporting. |
POST-15092 | Improved communication and reporting with Omni-Channel Ordering. |
POST-15119 | The Daily Close prompts End of Day reports, as expected. |
7.24.2 | Encounter POS
Implementation Date: May 20, 2021
New Features
POST-8376 | Enhanced logging for the Kitchen Display System. |
POST-8765 | Enhanced POS logging to gather notifications of unexpected or non-optimal POS events and report them to Xenial in near real time. |
Improvements
POST-12847 | Enhanced stability for Encounter POS when deleting a value meal from an active order. |
7.24.1 | Encounter POS
Implementation Date: April 07, 2021
Improvements
POST-12I74 | Enhanced POS to more gracefully interpret Manager Card number sequence variations. |
POST-12454, POST-12465, POST-12469 | Improved Omni and Encounter POS communication by adding additional AMQP connection parameters, enhancing AMQP connection stability and connection status logging. |
POST-12847 | Improved stability for routing processes. |
POST-12941 | Enhanced Encounter POS Stability during upgrades. |
POST-12973 | The Auto Daily Close process respects the request to close and deactivate active inserts. |
POST-12984 | Improved TLOG reporting to SEMS Pollfile. |
7.24.0 | Encounter POS
Implementation Date: March 15, 2021
New Features
POST-5479 | Encounter POS is able to process advanced Catering Orders for pick up at a specified date/time. Catering Orders are either prepaid or use the Pay at Counter method. |
POST-6348 | SRM receipts can now distinguish between credit and debit transactions. |
POST-7993, POST-7994 | Added the ability to print a mobile order once the order has been confirmed. |
Improvements
POST-4289 | Improved server error handling. |
POST-4314 | To provide the ability to properly report externally collected taxes, taxes collected by the Marketplace Facilitator are excluded from the subtotal, total, origination sales, and mobile tender. |
POST-5571 | Identification of Delivery Partners and their Marketplace Facilitator status. |
POST-5784, POST-8554 | Enabled additional routing options for Catering Orders. |
POST-5804, POST-5810 | Enabled Catering Order messages upon initial logon of an insert. This notification lists pending Catering Orders for the given time period. |
POST-5805 | Encounter POS updates do not affect the integrity of pending Catering Orders. |
POST-5806, POST-5816 | Encounter POS is able to recall pending and canceled Catering Orders. |
POST-5812, POST-5819, POST-5820 | Encounter POS provides the ability to accept prepaid or Pay at Counter Catering Orders. Pay at Counter Catering Orders calculate the total price and taxes at time of payment and pickup. |
POST-5813, POST-5814, POST-5818, POST-5833 | Encounter POS provides the ability to select a date and time for a Catering Order. Encounter POS also accepts updates to the selected date and time for Catering Orders (including updated orders) are automatically passed to the Kitchen Screens when needed for on-time pickup. Canceled Catering Orders are removed from the queue and not passed to the Kitchen Screens. |
POST-5817, POST-6113 | Encounter POS provides the ability to manually send a Catering Order to the Kitchen Screens. This option is useful if a customer arrives early for their pickup. |
POST-6098 | Currency rounding is applied as expected, to transactions performed at the Kiosk. |
POST-6265 | Menu updates now display a progress bar during menu button creation. |
POST-6666, POST-6800 | The 44 Column Daily Revenue Report prints when End of Day is performed on a terminal. |
POST-6952, POST-6953, POST 9761 | Back of House MGRNG provides the ability to configure the expected Daily Close time. If the Daily Close is not performed at this time, a popup message displays a warning. |
POST-6977, POST-9683 | The tax method for delivery charges is calculated based on the taxability of the items in the order and applied to delivery orders. |
POST-6982 | Improved messaging for employee logon errors. |
POST-7009 | Delivery Orders must assign a valid delivery driver before sending an order out. A valid delivery driver is a driver that is logged on. |
POST-7010 | Improved recipe lookup function. |
POST-7061 | Mobile Order pricing respects location rounding for order totals. |
POST-7102 | Encounter POS supports custom idle messages for EPAY devices. |
POST-7142, POST-7547, POST-7850, POST-8079 | Encounter POS now supports integration with RTIconnect for employee data. (Phase 1). |
POST-7168 | Delivery Surcharge is applied to non-food category when configured as such. |
POST-7386 | Back of House MGRNG provides the ability to configure the tax method for an order destination type. |
POST-7388 | Encounter POS provides additional routing options for curbside orders. |
POST-7390, POST-7777 | Back of House MGRNG provides the ability to change Kitchen Screen background colors based on destination and/or origin. |
POST-7393, POST-7937 | Additional order destinations are included on the sales reports. |
POST-7402 | Back of House MGRNG now provides the ability to configure and manage order destinations. |
POST-7411 | Encounter POS allows the order destination of Curbside. |
POST-7493 | Mobile Order receipts print the Order Number in the Name/Special Instructions field. |
POST-7560 | Encounter POS is able to process Marketplace Facilitator type Mobile Orders where one or more taxes are externally collected. |
POST-7593 | Batch activation of gift cards appears as expected on the Transaction Journal Report. |
POST-7610, POST-9783 | Back of House MGRNG supports PLUs for various discounts. |
POST-7722, POST-7723, POST-7724, POST-7726, POST-7729, POST-7730 | Encounter POS supports the Back of House MGRNG configuration for on-demand Sticky Ticket printing. This configuration prints a sticky ticket for each individual order item bumped from the Kitchen Screen and ready to serve. This also pertains to order items with a quantity of more than one (1) so that a sticky ticket is available for each individual order item. |
POST-7949, POST-7957 | Encounter POS provides split tender message that displays the remaining balance due. This feature is configurable through Back of House MGRNG menus. |
POST-7953 | Enhancements allowing Tablets to have different configurations than Terminals for item deletes. Change tablet requirements for Authorization for Item Deletes through MGRNG Back-of-House Edit Global POS Options. Options include: Not Required, After 1 Delete, Last Item Only, Last Item Never, After 1 Delete and Last Item Never, and Except Last Item Sold. |
POST-7991 | Drive through only prints a receipt when an unpaid order is recalled/finalized, not when the order is confirmed. |
POST-8151 | The Back of House MGRNG now displays the destination name on the Value Added Tax tab of the Edit Product/Value Meal menu. |
POST-8170 | Extended error messaging for unavailable items/PLUs in response to Mobile Orders. |
POST-8178, POST-8179, POST-8181, POST-8241 | Enhanced communication with Valued Partners through Portal and Back of House MGRNG options for pricing data and integration, reporting, and endpoint communication. |
POST-8268, POST-8274, POST-9805, POST-9807, POST-9811, POST-9813, POST-9815, POST-9816 | Encounter POS supports the Back of House MGRNG configuration available to enable the printer to print either one (1) ticket for all the order items (grouped) or print individual tickets for each routed order item. This option allows for team members to receive one (1) receipt for all drinks contained in the order, send grouped grill tickets to the appropriate layout, or print expedite tickets. |
POST-8296 | Enhanced product integration for Xenial Chef Kitchen Management. |
POST-8342 | Printer receipt layout options now available to print only the order number without additional information. |
POST-8380 | Back of House MGRNG option to send an order to the Kitchen Screens only after the order is tendered. |
POST-8544 | Improved live reporting for legacy Back Office. |
POST-8595, POST-8601, POST-8602, POST-8604 | Back of House MGRNG Global Option available to configure PLU routing groups so that the printer is able to display X of Y order items within a group. Available functionality provided to turn this feature on/off. |
POST-8620 | Back of House MGRNG provides separate Global Options for Tablet functionality including item delete authorization. |
POST-8718 | Back of House MGRNG provides a second line Welcome Message option for dual language users. |
POST-8748, POST-8753, POST-8771, POST-8808, POST-8810 | The option to donate to charity is now available after a transaction is totaled. For instances when only one charity is configured, that charity is automatically selected to receive donations. When more than one charity is configured, an informational window appears, displaying available charity options. A Global configuration is available to display only round-up to the next tender charity amount or the multiple amount options. |
POST-8830 | Employee clock-in prompt appears consistently when integrated with RTI Back Office. |
POST-8982 | Enhanced POS stability when processing orders that include a customer name. |
POST-9090 | Enhanced Pipeline configuration endpoints. |
POST-9092, POST-9393 | Encounter POS security enhancements. |
POST-9251 | Auto Serve bumps mobile orders from the Kitchen Screen, as expected. |
POST-9495 | For Marketplace Facilitator states, Encounter POS implements split tax when Valued Partners send combined dual taxes. |
POST-9554, POST-9965 | Encounter POS logs Delivery Partner information for reporting purposes. This information is also available on the Transaction Journal report. |
POST-9644 | A Back of House MGRNG option is available to display a Sign Up message when a Loyalty Number is not found. |
POST-9864, POST-9953 | Implemented the new Lottery requirements for fiscal printers in Italy. When the Back of House MGRNG Global POS Option is configured, Valued Guests are able to enter their Lottery ID when ordering. Lottery ID transactions are reported in the Transaction Journal. |
POST-9916 | A Back of House MGRNG option is available to enable manual gift card entry on the PINpad. |
POST-10059 | For Poland fiscal printers, Back of House MGRNG option is now available to configure the amount value that requires extended or simplified customer data on the printed invoice. |
POST-10075 | Improved user error messaging. |
POST-10197 | Encounter POS respects configured break times for employee clock in/out. |
POST-11868 | Improved interpretation of the "Employee Type" value when employee records are added to the database. |
POST-10954 | Encounter POS respects the configured cash limit for drawer pulls. |
POST-11456 | Improved post logoff printing behavior of 44 Column Reports. |
POST-11593 | For Colombia fiscal printer users, enhanced stability for Encounter POS to recognize special characters. |
POST-11674 | Adjusted suggestive selling behavior to respect priorities when multiple rules are configured. |
POST-11680 | Improved suggestive selling behavior to account for more than two product categories. |
POST-11686 | Suggestive selling behavior now accounts for desserts that are already added to an order. |
POST-11846 | Enhanced stability of mobile order updates, review processing, and finalizing. |
POST-11895 | The Encounter POS database now correctly interprets routing paths greater than 20. |
POST-12237 | Enhanced stability of Encounter POS when confirming a mobile order in Drive-Thru. |
7.23.3 | Encounter POS
Implementation Date: February 15, 2021
Improvements
POST-6535 | Added the ability to customize the frequency of survey receipts. |
POST-10258, POST-11550 | Improved menu update communication with Omni-Channel Ordering. |
POST-10299 | Back of House MGRNG report fields return to default values after a report request is generated. |
POST-9546 | The Terminal insert validates as expected. |
POST-10531 | Improved communication between Encounter, Tablet, and Valued Partners. |
7.23.2 | Encounter POS
Implementation Date: November 13, 2020
Improvements
POST-8214 | Encounter POS accepts mobile orders with a service fee quantity of 99 or greater. |
POST-9040 | Improved communication stability with Front Counter Order Confirmation Unit. |
POST-9288 | After a terminal update is performed, Loyalty parameters load as expected. |
POST-9529 | Encounter POS logging now tracks zero-dollar ($0) surcharge transactions. |
POST-9623 | For Puerto Rico sites, the upsize function for an item and/or value meals is handled as expected. |
POST-9784 | The Loyalty signup message is now configurable. |
POST-9829 | For charity configurations, when only 1 charity is configured, the charity name appears in the notification. |
7.23.1| Encounter POS
Implementation Date: September 28, 2020
Improvements
POST-4613 | Enhanced order communications with Omni-Channel Ordering. |
OCU-284 | The Order Confirmation Unit [OCU] displays a full-screen, as expected. |
7.23.0 | Encounter POS
Implementation Date: August 11, 2020
Improvements
POST-6193 | Improved Encounter POS Value Meal Mobile Order processing when items with quantities of greater than 1 were being ordered. |
POST-6304 | Improved Encounter POS Mobile Order upcharge processing. |
POST-6139 | Improved Mobile Order reliability by protecting the Mobile Ordering Employee. |
POST-6117 | Enhanced Encounter POS Value Meal reporting for Mobile Orders. |
POST-6116 | Encounter POS now processes forced substitution as expected. |
POST-3109, POST-4867, POST-4856, POST-4857, POST-3108 | MGRNG now supports the ability to copy PLU settings to a new PLU. |
POST-6564 | Improved menu communications for third-party vendors. |
POST-6810, POST-6816, POST-6835, POST-6836, POST-6813, POST-6834 | Improved Encounter POS Biometrics Software messaging and enrollment. |
POST-6711 | Added Back-Of-House MGRNG configuration to enhance credit card reporting. |
POST-6717 | Improved Overring reporting in Back-of-House MGRNG POS Action Log. |
POST-7192 | Order Review Screen now displays Delivery orders as expected. |
POST-6258 | Encounter POS now processes Loyalty reward discounts as expected. |
POST-6105 | Upgraded Encounter POS OS for improved security and performance. |
POST-8224 | Support users now login as expected in MGRNG Back-Of-House |
7.22.2 | Encounter POS
Implementation Date: July 8, 2020
Improvements
POST-7906 | Improved Encounter POS Xenial Loyalty solution stability. |
7.22.1 | Encounter POS
Implementation Date: July 2, 2020
Improvements
POST-7514 | Improved Encounter POS XML panel stability. |
POST-6867, POST-7365 | Enhanced Encounter POS order consolidation. |
POST-7021 | Improved Encounter POS stability when updating Terminals or using PIN pads. |
POST-6138 | Encounter POS now supports Manual Credit Card entry in Canada. |
POST-7122 | Improved Encounter POS handling of partially paid orders. |
POST-7477 | Encounter POS now supports additional attributes in Valued Brand API. |
POST-7433, POST-7561 | Enhanced Encounter POS stability. |
POST-7026 | Improved Valued Brand software configurations |
POST-6104 | Improved Encounter POS handling of auto-combo logic. |
POST-7641 | Additional logging to monitor Automatic Daily Close |
POST-7757 | Loyalty rewards for items that include upcharged modifiers are now assigned appropriately. |
7.22.0 | Encounter POS
Implementation Date: May 19, 2020
Improvements
POST-3547 | Encounter POS now communicates in real time to third party cloud endpoints. |
POST-4110 | Implemented a feature to send historical data to API endpoint. |
POST-5460 | Cache MGRNG messages sent to PipelineCommunicator in case of service interruption. |
POST-5455 | Cache Encounter POS messages sent to PipelineCommunicator in case of service interruption. |
7.21.4 | Encounter POS
Implementation Date: May 14, 2020
Improvements
POST-7075 | Mobile Orders now update as expected |
7.21.3 | Encounter POS
Implementation Date: May 6, 2020
Improvements
POST-6903 | Third-party Delivery Orders are now reported as expected. |
POST-6645 | Order Review now displays customer names as expected. |
POST-6196 | Encounter POS now prints "44 Column" reports as expected. |
POST-6877 | Valued Delivery Partner orders now report the Tender type as expected. |
7.21.2 | Encounter POS
Implementation Date: April 17, 2020
Improvements
POST-6583 | Improved Encounter POS stability. |
7.21.1 | Encounter POS
Implementation Date: April 6, 2020
New Features
POST-6325 | A Tender Report in MGRNG Back-Of-House is now available. |
Improvements
POST-6370 | Encounter POS Auto Daily Close third-party batch close now processes as expected. |
POST-6389 | Encounter POS now supports special instructions on Mobile Order receipts. |
POST-6448 | Improved Encounter POS handling of Customer Name for Mobile Order receipts. |
POST-6344 | Improved Encounter POS discount classification. |
POST-6264 | Encounter POS now displays order totals as expected. |
POST-6471 | Encounter POS now opens the cash drawer upon shift end if configured. |
POST-5993 | Encounter POS now validates or earns Loyalty Rewards as expected. |
POST-6659 | Improved Encounter POS Mobile Order handling. |
POST-6242 | Encounter POS now processes Scan to Pay as expected. |
POST-6637 | Encounter POS now processes Mobile Order destinations as expected. |
7.21.0 | Encounter POS
Implementation Date: March 3, 2020
Improvements
POST-5985 | Enhanced Encounter POS processing of Mobile Orders with discounts. |
POST-5705 | Encounter POS now processes Mobile Orders with a zero total as expected. |
POST-5599 | Encounter POS now processes Mobile Orders with Value Meal discounts as expected. |
POST-6002 | A Back-Of-House MGRNG configuration now exists to ask confirmation upon end of shift. |
POST-5908 | Encounter POS now sends status alerts. |
POST-6129 | Encounter POS now prints revenue reports as expected. |
POST-6078 | Encounter POS now allows Modifiers to be removed as expected. |
POST-6002 | MGRNG now supports an option to confirm end of shift. |
POST-5901 | Streamlined the shift-change process. |
POST-5902 | Streamlined the end-of-day process. |
POST-4809 | Encounter POS now prints transactions with multiple gift cards as expected. |
POST-4885 | Encounter POS now displays a warning when trying to cancel an gift card order after payment. |
POST-6077 | Encounter POS no longer displays survey pop up alerts on Order Takers. |
POST-6083 | Encounter POS now supports additional barcode scanners. |
POST-5863 | Encounter POS now processes speed tenders as expected. |
7.20.4 | Encounter POS
Implementation Date: March 10, 2020
Improvements
POST-6182 | Enhanced loyalty discounts when multiple discounts are applied. |
POST-6225 | Encounter POS responds with the correct savings when upsells are applied. |
POST-6222 | Encounter POS now processes Loyalty transactions as expected. |
POST-6178 | Improved Encounter POS Mobile Order loyalty processing. |
7.20.3 | Encounter POS
Implementation Date: February 25, 2020
Improvements
POST-5873, POST-5955 | Encounter POS now displays a progress bar for logoff/deactivation of inserts. |
POST-6016 | Encounter POS now processes "Free Rewards" mobile orders that result in zero totals as expected. |
POST-6036 | Improved communication between Encounter POS and loyalty providers. |
7.20.2 | Encounter POS
Implementation Date: February 18, 2020
New Features
POST-4226 | Encounter POS now supports Dynamic Pricing rules. |
POST-4193, POST-4272, POST-4191, POST-4189, POST-4192 | New Back-of-House MGRNG options allow restaurants to configure Dynamic Pricing. |
Improvements
POST-4467 | Encounter POS now prevents a gift card from being activated/reloaded more than once in the same transaction. |
KS-696 | Encounter POS now displays Order Count on Kitchen Screens. |
KS-1062 | Kiosk Orders display on Kitchen Screens as expected. |
POST-2089 | Products that may have more than one unique UPC code are now processed as expected. |
KS-985 | Orders now progress on the Order Ready Screen (ORS) as expected. |
POST-4756 | A Back-of-House MGRNG option is available to configure displayed font sizes. |
POST-4325 | Encounter POS now supports configurable font sizes. |
POST-3798 | Encounter POS now processes Value Meals containing more than 16 items. |
POST-5533 | The Back-of-House MGRNG Servebase reporting options are no longer available. |
POST-4722 | Encounter POS now displays accented characters as expected. |
POST-4555 | Encounter POS now displays an information screen when the number of transactions on a Terminal are approaching third-party batch limits. |
POST-5512 | Streamlined the Back-of-House MGRNG Remote Terminal Command menu options. |
POST-4578 | Refined Encounter POS Mobile Order messaging. |
POST-5389 | Encounter POS now reports Delivery Tips as expected. |
POST-4890 | Encounter POS now supports the option to perform a Daily Close on a Terminal multiple times. |
POST-4739 | Encounter POS now allows Restaurants to reprint Insert Revenue Reports. |
POST-4852 | Encounter POS displays orders on the Order Review screen as expected. |
POST-5502 | Auto Daily Close (especially for Finland customers) now processes as expected. |
POST-2813 | Enhanced Encounter POS stability during log off/deactivation of inserts. |
POST-4841 | Encounter POS now supports updated Loyalty features for Valued Brands. |
POST-5756 | Improved Encounter POS system stability related to service handling. |
POST-5440 | Improved Back-of-House MGRNG Insert Status Movement reporting. |
POST-5886 | Back-of-House MGRNG now supports the ability to toggle legacy speed of service options such as serve time. |
POST-5872 | Improved Encounter POS communication for mobile ordering. |
POST-5888 | Encounter POS maintains backwards compatibility with legacy loyalty platforms. |
POST-5350 | Updated Encounter POS Loyalty receipt information. |
7.19.4 | Encounter POS
Implementation Date: January 28, 2020
Improvements
POST-5593 | Encounter POS now processes terminal daily close as expected. |
7.19.3 | Encounter POS
Implementation Date: January 20, 2020
Improvements
POST-4515 | Encounter POS now processes menu substitutions as expected. |
POST-5444 | Encounter POS now handles end-of-day processing for each individual terminal (insert, credit card batch, etc…) when the terminal is closed. |
7.19.2 | Encounter POS
Implementation Date: January 10, 2020
Improvements
POST-4789 | Encounter POS now prints the Terminal number at the top of a Restaurant’s Revenue Report. |
POST-4625 | Menu Items that contain a substitution now follow a new process flow. Substituted menu items now include their own default modifiers and customer requests. |
POST-4876 | Encounter POS now modifies qualifying transactional discounts as expected. |
POST-4738 | Encounter POS now processes coupon and/or loyalty reward transactions that include modification quantities as expected. |
POST-4726 | Encounter POS is able to activate multiple Gift Cards (up to a quantity of 30) without processing them through a batch activation. |
POST-5342 | Encounter POS now processes and records currency rounding as expected. |
7.19.1 | Encounter POS
Implementation Date: December 18, 2019
Improvements
POST-4791, POST-4821 | The order history of Mobile Order transactions with a destination of Drive-Thru now clear as expected. |
7.19.0 | Encounter POS
Implementation Date: December 18, 2019
Improvements
POST-3549 | Improved Encounter POS status communication to cloud-based endpoint. |
POST-4519, POST-4144, POST-4520, POST-4521, POST-4619 | The Encounter POS now allows Restaurants to perform an individual Terminal Close prior to a Daily Terminal Close. |
POST-4519, POST-4522, POST-4572 | A new MGRNG Back-of-House configuration allows Restaurants to perform an individual Terminal Close prior to a Daily Terminal Close. |
POST-4604, POST-4605 | Improved internal data routing across all Encounter POS components. |
POST-4543 | Encounter POS transactions that use more than one payment method are now calculated as expected. |
POST-4632 | Encounter POS transactions that use more than one payment method are now calculated as expected. |
POST-4647 | Improved translation opportunities on the secondary entry keyboard for the Encounter POS Terminal. |
POST-4593 | Improved messaging updates between Encounter POS and Omni. |
7.18.3 | Encounter POS
Implementation Date: December 18, 2019
Improvements
POST-4821, POST-4791 | The order history of Mobile Order transactions with a destination of Drive-Thru now clear as expected. |
7.18.2 | Encounter POS
Implementation Date: December 05, 2019
Improvements
POST-3904 | Encounter POS now sends confirmation to OMNI when the Manager Terminal Update is complete. |
POST-4574 | The “Sort Orders” column on the “Pay Now” screen now reflects the data of when the order was stored. |
POST-4288 | Back-of-house MGRNG configuration now allows the “Send Order” button to send instructions to the Kitchen Screens when the order is stored or after the order is stored. |
POST-4529 | Improved support messages for Log Off communications. |
POST-4234 | Improved modifier/substitution calculations for value-meal orders. |
POST-4552 | Modified orders now route to Kitchen Screens as expected. |
POST-4438 | Modified Mobile Orders now route to Kitchen Screens as expected. |
POST-3981 | COM-port connected receipt printers now have the ability to open cash drawers. |
POST-4411 | Back-of-house MGRNG configuration added to allow COM-port connected receipt printers to open cash drawers when selected. |
POST-4179, POST-4183 | Encounter POS now displays additional instructions to swipe Gift Cards for balance transfers. |
POST-4577 | Improved communication for menu item availability. |
POST-4170 | Back-of-house MGRNG Remote User Edit now displays all remote users as expected. |
POST-3924 | Improved GUI communication on Encounter POS. |
POST-4446 | Back-of-house MGRNG imports from Fingerprints as expected.Back-of-house MGRNG imports from Fingerprints as expected. |
POST-4621 | Transactions tendered through trusted third-party payment devices, such as Verifone, now close during the Auto Daily Close process as expected. |
POST-4484 | Mobile orders with a destination of drive-thru, are now processed as expected. |
POST-4389 | Improved offline sales recovery functionality. |
POST-4667 | Improved Loyalty transaction communications with Valued Third-Party Vendors. |
POST-4666 | Encounter POS now automatically completes Mobile Order transactions as expected. |
POST-4717 | Improvements to Encounter POS order history process for Mobile Orders containing Loyalty transactions. |