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7.x | Encounter POS

7.29.4 | Encounter POS

Implementation Date: February 13, 2023

Improvements

POST-23019

Enhanced NTP syncing.

7.29.3 | Encounter POS

Implementation Date: January 31, 2023

Improvements

POST-22394

Improved Kiosk order validation for prepay orders.

POST-22534

Type 17 discounts are applied as expected.

POST-22587

For users in Switzerland, when configured, value meal VAT is distributed proportionally.

POST-22595

For users in Switzerland, value meal VAT calculates as expected.

POST-22748

EPay currency rounding is applied as expected.

POST-22809

Credit Card Transactions are reporting to RTI as expected.

POST-22871

The Minor Labor Alerts scan of the Labor Engine allows task completion such as terminal updates, employee clock in/out, Omni order configurations, and biometric usage.

Older Releases

7.29.2 | Encounter POS

Implementation Date: December 12, 2022

Improvements

POST-21921

Terminals above T12 print to printers in their routing path as expected.

POST-22116

Encounter POS respects the 20 second timeout for loyalty orders.

POST-21935

Improved failover conversion process that transforms a remote workstation into a manager terminal.

7.29.1 | Encounter POS

Implementation Date: November 01, 2022

Improvements

POST-20986

For Italian sites, serverRT closes end of day as expected.

POST-21614

Future catering orders do not affect the ability to log off and clock out.

POST-21659

Mobile order item discounts are applied as expected.

POST-21701, POST-21702, POST-21725

Tender Retail is now supported for OS4.

POST-21748

Mobile and Delivery orders are routed to Sticky Printers as expected

POST-21761

Tickets for mobile orders respect routing configurations.

POST-21897

For Italian sites, drive-thru mobile orders are submitted once, as expected.

POST-21899

For Italian sites, discounts and VAT rounding are applied as expected.

7.29.0 | Encounter POS

Implementation Date: September 14, 2022

Improvements

POST-12275, POST-12278, POST-12281, POST-12293, POST-12307, POST-12313, POST-12625, POST-12764, POST-12811, POST-12837, POST-12843, POST-12917, POST-13627, POST-14328

Encounter POS supports PayPal/Venmo customer or restaurant-presented QR Code—requires Guest to have Venmo or PayPal app installed. Accepts QR Codes presented on the FC-OCU, DT-OCU, or DT Tablet.

POST-13768

Improved MGRNG messaging and handling for copy/paste values. A warning message appears if a copy/paste value exceeds the accepted character limit, and MGRNG crops the copy/paste value to the accepted character length.

POST-14048

Encounter POS respects alternative price configurations submitted through The Portal > Menu Maintenance.

POST-18275

Encounter POS stability enhancement.

POST-15988, POST-15990, POST-15994, POST-15996, POST-15998, POST-16230, POST-16625, POST-16651, KS-1484, KS-1513, KS-1517

Encounter POS supports Food Locker QR codes throughout the entire order process.

POST-16179, POST-16187, POST-16841

Encounter POS supports X of Y printing. Specific configurations available through MGRNG Global POS Options > Receipts and Printing.

POST-16557

Encounter POS connection stability enhancement.

POST-16645

OCU displays appear centered, as expected.

POST-16854, POST-16855, POST-16904

MGRNG Global POS Options configuration available to display Loyalty balance on receipts and/or pop up messages as currency rather than points.

POST-17027

Encounter POS supports Value Added Tax (VAT) taxation logic.

POST-17031

Encounter POS supports Colombia Fiscal Reporting requirements.

POST-17033, POST-17034

Encounter POS supports Italian Fiscal Reporting requirements and Fiscal Server/ServerRT fiscal printers.

POST-17046

Encounter POS respects the entry of a new Loyalty Code if the previous code was not accepted.

POST-17153

Encounter POS allows for select Loyalty providers to create a discount plu, as needed.

POST-17257

Gift Card functions, such as balance, redeem, or issue, display as expected.

POST-17397

Encounter POS respects the PLU to Use for Item Discount configuration, for all loyalty providers.

POST-17405

Improved the MGRNG Global POS Options for Print Grill Tickets After Tender.

POST-17617

Order total updates after gift card issue and/or recharge, as expected.

7.28.1 | Encounter POS

Implementation Date: June 08, 2022

Improvements

POST-3220

Pertaining to OS4 support, enhanced codebase for communication between Encounter POS and Front Counter OCUs.

POST-10740

For Caribbean sites: the loyalty app now generates POS-scannable QR codes. This allows Encounter to apply the selected rewards and also provides the option to select additional applicable offers.

POST-18444

Alternate prices listed in alternate price groups are respected.

POST-18512

MGRNG Network Node Scan displays all devices on the network.

POST-18521

The 44 column report runs from the Manager Function buttons, as expected.

POST-18549

Tablets respect manager access for login and log off.

POST-18559

Loyalty lookup by phone number indicates if an invalid phone number is entered.

POST-18700

The Terminal popup keyboard scales appropriately for the screen size.

POST-18787

Loyalty lookup codes are accepted.

POST-19054

Enhance POS stability for Mobile Loyalty orders without a registered email.

POST-19459

Improved stability when recalling orders from the Order Review screen.

POST-19564

Encounter POS processing enhancements.

POST-19710

Encounter POS stability enhancements.

POST-19749

Kiosk orders clear queue when opened on another terminal.

POST-19816

Enhanced stability of Order Pending screen.

7.28.0 | Encounter POS

Implementation Date: February 02, 2022

Improvements

POST-16605

Encounter POS 7x operates on a new 64-bit OS (OS4) and is compatible with XC23 hardware.

POST-13305

Expanded DHCP ranges and services to include multiple subnets.

POST-16367

MGRNG Network Node Scan Utility displays remote device online status, as expected.

POST-16847

Encounter POS/MGRNG respects country code for Switzerland and 10-year data retention regulations.

7.26.1 | Encounter POS

Implementation Date: December 06, 2021

Improvements

POST-17680

Improved Encounter POS stability.

7.26.0 | Encounter POS

Implementation Date: October 21, 2021

Improvements

POST-10457

Through Global POS Options, Italian Fiscal Reporting sites have the ability to report the number of vouchers applied to a transaction, rather a consolidated number.

POST-11755

The quick search feature for Edit Terminal POS Options is respected.

POST-11903

Encounter respects employee record and job-type assignments upon clock in.

POST-11995, POST-12003, POST-14449, POST-14566

Kitchen Screen configurations allow to consolidate condiments at the bottom of the order box through aggregate lists.

POST-12009

A summary report of aggregated lists is now available through the MGRNG Aggregate Lists Menu.

POST-12319

Updated available tender screen configurations for third-party payment processing, including QR code output settings.

POST-12503

Enhanced Pipeline communication.

POST-12556, POST-12580, POST-12586, POST-12598, POST-14976, POST-15020, POST-15026

Provided additional configurations for discounts and/or value meal restrictions based on applied rules, including minimum order subtotal, and amount-based or quantity-based restrictions. This feature also includes amount-based restrictions for VAT regions and reporting purposes.

POST-12592

Configuration options allow mobile orders to bypass amount-based and quantity-based discount and/or value meal restrictions.

POST-12709, POST-12715, POST-12739, POST-12757, POST-12807

Provided the ability to enable and assign a fiscal department at the PLU level. Fiscal department is available on the Product, Master PLU Reports.

POST-13213

To maintain fiscal compliance, sites are able to configure Encounter POS to apply proper rounding regulations for cash and mixed payments.

POST-13358, POST-13617

Enhanced support capabilities for HTML Kitchen Screens.

POST-13507

Configurations available to proportionally distribute VAT for value meals for the kiosk orders so that distributed information is sent in the Kiosk API

POST-13572

Implemented a split tender warning prompt that notifies cashiers if the remaining order balance requires an unsupported amount of coins.

POST-14039

Enhanced Health Monitor reporting for Kitchen Screens.

POST-14048

Implemented Encounter POS support for alternative price configurations entered through The Portal.

POST-14111, POST-14117, POST-14124

Provided ability to manage alternative prices for items in a substitution list.

POST-14134

Print on Bump works as expected.

POST-14141

Improved Encounter POS support for upcharge alternative pricing.

POST-14893

Improved MGRNG Epayment OMNI Loyalty configuration.

POST-14933

Amount-based and quantity-based restrictions are respected for Kiosk orders.

POST-14939

Provided the ability to allow or restrict priced condiments based on subtotal requirements.

POST-14958

Provided the ability to validate coupon/discount eligibility or combination.

POST-14970

Subtotal restrictions review category allowlist and item exclusion list to determine eligibility.

POST-14980, POST-14990, POST-15014

Improved accuracy of matching events for the Front Counter Timing Detail Report.

POST-15033, POST-15183

Destination and VAT department reporting data is available.

POST-15036

Improved user messaging for wireless PIN pad association.

POST-15261

Provided ability to clone alternative price groups for easier management.

POST-15273

Provided ability to view alternative price group PLUs and Lists from the Dynamic Price Rule menu.

POST-15323

The Edit Fiscal Department menu is available regardless of taxing method selected in Optional features.

POST-15343

Tendered/Paid Kiosk orders are accessible through front counter terminals.

POST-15385, POST-15435

Network printers are able to print asynchronously if/when a printer is offline. Encounter POS displays a notification prompt if/when this occurs.

POST-15473, POST-15477

Enhanced Encounter POS payment processing for technical support purposes.

POST-15526

Improved end-of-day closing cleanup by including ePay attempts data.

POST-15534

Loyalty processing respects cash drawer behaviors.

POST-15555

Updated Substitution Lists Report to include alternative price group data.

POST-15559

Updated Alternative Price Groups report.

POST-15588

Improved PLU cleanup for substitution lists.

POST-15592

When editing PLUs, the user is notified if the PLU is a member of a substitution list, so they are aware that other edits could be necessary.

POST-15624

The PLU type Product is the only PLU type available in the Edit Substitution Lists drop-down.

POST-15741

Enhanced stability of Loyalty processes.

POST-15896

Improved suggestive sell prompt configurations.

POST-15984

Improved ePayment communication.

POST-16015

Provided the ability to disable the Order Limit setting for order level discounts when only one order level discount is permitted.

POST-16073

Improved Insert Close Configuration export/import process.

POST-16158

Improved logging during terminal updates and to identify when Terminal POS options for Kiosk, are not configured.

POST-16200

Tablets interact with Encounter POS, as expected.

POST-16337

Enhanced communication with Omni-Channel Ordering.

POST-16338

Cents Off credit transactions respects item totals.

POST-17065

Encounter POS respects the entry of a new Loyalty Code if the previous code was not accepted.

07.25.0 | Encounter POS

Implementation Date: July 20, 2021

Improvements

POST-9073

Provided ability for the Tablet to associate wireless PIN Pad at time of payment.

POST-10384

Provided ability to pair multiple wireless PIN Pads with a Terminal.

POST-10385

Payment transactions on the Tablet are marked as paid in the shared history.

POST-10386

Improved the Pay Now screen to clearly indicate paid orders to serve.

POST-10387

Improved the Order Review screen to clearly distinguish between paid orders and orders that require tender.

POST-9768

Enhanced underlying Loyalty functionality.

POST-9920

Kitchen Screens display orders placed on the tablet with the expected origination and color.

POST-10602, POST-11354

Provided the ability to configure the DMB Name through MGRNG. Option available to display this specifically configured name on reports.

POST-10677

The ability to display loyalty information on the Virtual Receipt is available through the Global POS Option utility in MGRNG.

POST-10733

Created the ability to limit the number of scanned QR codes through the Global POS Option utility in MGRNG.

POST-11092

Report available to view PLUs that are assigned to specific departments for Fiscal Reporting/VAT purposes.

POST-12241

In MGRNG, additional configurations are available for loyalty providers.

POST-12534

In MGRNG, alternate Kitchen Screen names are limited to 15 characters.

POST-12544

A new marketplace facilitator code added to the Global POS Option utility in MGRNG.

POST-12651

Transaction ID for third-party payment provider added to reports.

POST-12847

Improved Encounter POS stability.

POST-12929, POST-12943

Employee status updates from RTI are communicated to MGRNG.

POST-12993

Added support for Buy-One, Get-One (BOGO) functionality.

POST-13174

Additional loyalty provider added.

POST-13207

100% discounts applied as expected for sites configured with multiple tax rates.

POST-13372, POST-13379

The Restaurant Profile Edit utility in MGRNG provides the site address, phone, and alias. This information is useful for receipt standardization and/or reporting purposes.

POST-13707

Encounter POS displays error message when applied discount is more than the order subtotal.

POST-13735, POST-13954

A Product Analysis by Channel report is available in MGRNG.

POST-13807

For Finland and Italian users, mobile order inserts log on/off as expected.

POST-13865

Refined automatic logoff for unserved orders.

POST-13920

Added a new definition for miscellaneous surcharges, such as a soda tax.

POST-13922

Enhanced error messaging for mobile insert destinations.

POST-14052

Improved Order Review functionality.

POST-14100

Increased the survey code field size.

POST-14320

For Italian fiscal users, updates for distributed VAT rate reporting.

POST-14426

Improved file descriptor processing.

POST-14586

Loyalty Orders are routed to Kitchen Screens, as expected.

POST-14962

Updated column name and date fields for reporting.

POST-15092

Improved communication and reporting with Omni-Channel Ordering.

POST-15119

The Daily Close prompts End of Day reports, as expected.

7.24.2 | Encounter POS

Implementation Date: May 20, 2021

New Features

POST-8376

Enhanced logging for the Kitchen Display System.

POST-8765

Enhanced POS logging to gather notifications of unexpected or non-optimal POS events and report them to Xenial in near real time.

Improvements

POST-12847

Enhanced stability for Encounter POS when deleting a value meal from an active order.

7.24.1 | Encounter POS

Implementation Date: April 07, 2021

Improvements

POST-12I74

Enhanced POS to more gracefully interpret Manager Card number sequence variations.

POST-12454, POST-12465, POST-12469

Improved Omni and Encounter POS communication by adding additional AMQP connection parameters, enhancing AMQP connection stability and connection status logging.

POST-12847

Improved stability for routing processes.

POST-12941

Enhanced Encounter POS Stability during upgrades.

POST-12973

The Auto Daily Close process respects the request to close and deactivate active inserts.

POST-12984

Improved TLOG reporting to SEMS Pollfile.

7.24.0 | Encounter POS

Implementation Date: March 15, 2021

New Features

POST-5479

Encounter POS is able to process advanced Catering Orders for pick up at a specified date/time. Catering Orders are either prepaid or use the Pay at Counter method.

POST-6348

SRM receipts can now distinguish between credit and debit transactions.

POST-7993, POST-7994

Added the ability to print a mobile order once the order has been confirmed.

Improvements

POST-4289

Improved server error handling.

POST-4314

To provide the ability to properly report externally collected taxes, taxes collected by the Marketplace Facilitator are excluded from the subtotal, total, origination sales, and mobile tender.

POST-5571

Identification of Delivery Partners and their Marketplace Facilitator status.

POST-5784, POST-8554

Enabled additional routing options for Catering Orders.

POST-5804, POST-5810

Enabled Catering Order messages upon initial logon of an insert. This notification lists pending Catering Orders for the given time period.

POST-5805

Encounter POS updates do not affect the integrity of pending Catering Orders.

POST-5806, POST-5816

Encounter POS is able to recall pending and canceled Catering Orders.

POST-5812, POST-5819, POST-5820

Encounter POS provides the ability to accept prepaid or Pay at Counter Catering Orders. Pay at Counter Catering Orders calculate the total price and taxes at time of payment and pickup.

POST-5813, POST-5814, POST-5818, POST-5833

Encounter POS provides the ability to select a date and time for a Catering Order. Encounter POS also accepts updates to the selected date and time for Catering Orders (including updated orders) are automatically passed to the Kitchen Screens when needed for on-time pickup. Canceled Catering Orders are removed from the queue and not passed to the Kitchen Screens.

POST-5817, POST-6113

Encounter POS provides the ability to manually send a Catering Order to the Kitchen Screens. This option is useful if a customer arrives early for their pickup.

POST-6098

Currency rounding is applied as expected, to transactions performed at the Kiosk.

POST-6265

Menu updates now display a progress bar during menu button creation.

POST-6666, POST-6800

The 44 Column Daily Revenue Report prints when End of Day is performed on a terminal.

POST-6952, POST-6953, POST 9761

Back of House MGRNG provides the ability to configure the expected Daily Close time. If the Daily Close is not performed at this time, a popup message displays a warning.

POST-6977, POST-9683

The tax method for delivery charges is calculated based on the taxability of the items in the order and applied to delivery orders.

POST-6982

Improved messaging for employee logon errors.

POST-7009

Delivery Orders must assign a valid delivery driver before sending an order out. A valid delivery driver is a driver that is logged on.

POST-7010

Improved recipe lookup function.

POST-7061

Mobile Order pricing respects location rounding for order totals.

POST-7102

Encounter POS supports custom idle messages for EPAY devices.

POST-7142, POST-7547, POST-7850, POST-8079

Encounter POS now supports integration with RTIconnect for employee data. (Phase 1).

POST-7168

Delivery Surcharge is applied to non-food category when configured as such.

POST-7386

Back of House MGRNG provides the ability to configure the tax method for an order destination type.

POST-7388

Encounter POS provides additional routing options for curbside orders.

POST-7390, POST-7777

Back of House MGRNG provides the ability to change Kitchen Screen background colors based on destination and/or origin.

POST-7393, POST-7937

Additional order destinations are included on the sales reports.

POST-7402

Back of House MGRNG now provides the ability to configure and manage order destinations.

POST-7411

Encounter POS allows the order destination of Curbside.

POST-7493

Mobile Order receipts print the Order Number in the Name/Special Instructions field.

POST-7560

Encounter POS is able to process Marketplace Facilitator type Mobile Orders where one or more taxes are externally collected.

POST-7593

Batch activation of gift cards appears as expected on the Transaction Journal Report.

POST-7610, POST-9783

Back of House MGRNG supports PLUs for various discounts.

POST-7722, POST-7723, POST-7724, POST-7726, POST-7729, POST-7730

Encounter POS supports the Back of House MGRNG configuration for on-demand Sticky Ticket printing. This configuration prints a sticky ticket for each individual order item bumped from the Kitchen Screen and ready to serve. This also pertains to order items with a quantity of more than one (1) so that a sticky ticket is available for each individual order item.

POST-7949, POST-7957

Encounter POS provides split tender message that displays the remaining balance due. This feature is configurable through Back of House MGRNG menus.

POST-7953

Enhancements allowing Tablets to have different configurations than Terminals for item deletes. Change tablet requirements for Authorization for Item Deletes through MGRNG Back-of-House Edit Global POS Options. Options include: Not Required, After 1 Delete, Last Item Only, Last Item Never, After 1 Delete and Last Item Never, and Except Last Item Sold.

POST-7991

Drive through only prints a receipt when an unpaid order is recalled/finalized, not when the order is confirmed.

POST-8151

The Back of House MGRNG now displays the destination name on the Value Added Tax tab of the Edit Product/Value Meal menu.

POST-8170

Extended error messaging for unavailable items/PLUs in response to Mobile Orders.

POST-8178, POST-8179, POST-8181, POST-8241

Enhanced communication with Valued Partners through Portal and Back of House MGRNG options for pricing data and integration, reporting, and endpoint communication.

POST-8268, POST-8274, POST-9805, POST-9807, POST-9811, POST-9813, POST-9815, POST-9816

Encounter POS supports the Back of House MGRNG configuration available to enable the printer to print either one (1) ticket for all the order items (grouped) or print individual tickets for each routed order item. This option allows for team members to receive one (1) receipt for all drinks contained in the order, send grouped grill tickets to the appropriate layout, or print expedite tickets.

POST-8296

Enhanced product integration for Xenial Chef Kitchen Management.

POST-8342

Printer receipt layout options now available to print only the order number without additional information.

POST-8380

Back of House MGRNG option to send an order to the Kitchen Screens only after the order is tendered.

POST-8544

Improved live reporting for legacy Back Office.

POST-8595, POST-8601, POST-8602, POST-8604

Back of House MGRNG Global Option available to configure PLU routing groups so that the printer is able to display X of Y order items within a group. Available functionality provided to turn this feature on/off.

POST-8620

Back of House MGRNG provides separate Global Options for Tablet functionality including item delete authorization.

POST-8718

Back of House MGRNG provides a second line Welcome Message option for dual language users.

POST-8748, POST-8753, POST-8771, POST-8808, POST-8810

The option to donate to charity is now available after a transaction is totaled. For instances when only one charity is configured, that charity is automatically selected to receive donations. When more than one charity is configured, an informational window appears, displaying available charity options. A Global configuration is available to display only round-up to the next tender charity amount or the multiple amount options.

POST-8830

Employee clock-in prompt appears consistently when integrated with RTI Back Office.

POST-8982

Enhanced POS stability when processing orders that include a customer name.

POST-9090

Enhanced Pipeline configuration endpoints.

POST-9092, POST-9393

Encounter POS security enhancements.

POST-9251

Auto Serve bumps mobile orders from the Kitchen Screen, as expected.

POST-9495

For Marketplace Facilitator states, Encounter POS implements split tax when Valued Partners send combined dual taxes.

POST-9554, POST-9965

Encounter POS logs Delivery Partner information for reporting purposes. This information is also available on the Transaction Journal report.

POST-9644

A Back of House MGRNG option is available to display a Sign Up message when a Loyalty Number is not found.

POST-9864, POST-9953

Implemented the new Lottery requirements for fiscal printers in Italy. When the Back of House MGRNG Global POS Option is configured, Valued Guests are able to enter their Lottery ID when ordering. Lottery ID transactions are reported in the Transaction Journal.

POST-9916

A Back of House MGRNG option is available to enable manual gift card entry on the PINpad.

POST-10059

For Poland fiscal printers, Back of House MGRNG option is now available to configure the amount value that requires extended or simplified customer data on the printed invoice.

POST-10075

Improved user error messaging.

POST-10197

Encounter POS respects configured break times for employee clock in/out.

POST-11868

Improved interpretation of the "Employee Type" value when employee records are added to the database.

POST-10954

Encounter POS respects the configured cash limit for drawer pulls.

POST-11456

Improved post logoff printing behavior of 44 Column Reports.

POST-11593

For Colombia fiscal printer users, enhanced stability for Encounter POS to recognize special characters.

POST-11674

Adjusted suggestive selling behavior to respect priorities when multiple rules are configured.

POST-11680

Improved suggestive selling behavior to account for more than two product categories.

POST-11686

Suggestive selling behavior now accounts for desserts that are already added to an order.

POST-11846

Enhanced stability of mobile order updates, review processing, and finalizing.

POST-11895

The Encounter POS database now correctly interprets routing paths greater than 20.

POST-12237

Enhanced stability of Encounter POS when confirming a mobile order in Drive-Thru.

7.23.3 | Encounter POS

Implementation Date: February 15, 2021

Improvements

POST-6535

Added the ability to customize the frequency of survey receipts.

POST-10258, POST-11550

Improved menu update communication with Omni-Channel Ordering.

POST-10299

Back of House MGRNG report fields return to default values after a report request is generated.

POST-9546

The Terminal insert validates as expected.

POST-10531

Improved communication between Encounter, Tablet, and Valued Partners.

7.23.2 | Encounter POS

Implementation Date: November 13, 2020

Improvements

POST-8214

Encounter POS accepts mobile orders with a service fee quantity of 99 or greater.

POST-9040

Improved communication stability with Front Counter Order Confirmation Unit.

POST-9288

After a terminal update is performed, Loyalty parameters load as expected.

POST-9529

Encounter POS logging now tracks zero-dollar ($0) surcharge transactions.

POST-9623

For Puerto Rico sites, the upsize function for an item and/or value meals is handled as expected.

POST-9784

The Loyalty signup message is now configurable.

POST-9829

For charity configurations, when only 1 charity is configured, the charity name appears in the notification.

7.23.1| Encounter POS

Implementation Date: September 28, 2020

Improvements

POST-4613

Enhanced order communications with Omni-Channel Ordering.

OCU-284

The Order Confirmation Unit [OCU] displays a full-screen, as expected.

7.23.0 | Encounter POS

Implementation Date: August 11, 2020

Improvements

POST-6193

Improved Encounter POS Value Meal Mobile Order processing when items with quantities of greater than 1 were being ordered.

POST-6304

Improved Encounter POS Mobile Order upcharge processing.

POST-6139

Improved Mobile Order reliability by protecting the Mobile Ordering Employee.

POST-6117

Enhanced Encounter POS Value Meal reporting for Mobile Orders.

POST-6116

Encounter POS now processes forced substitution as expected.

POST-3109, POST-4867, POST-4856, POST-4857, POST-3108

MGRNG now supports the ability to copy PLU settings to a new PLU.

POST-6564

Improved menu communications for third-party vendors.

POST-6810, POST-6816, POST-6835, POST-6836, POST-6813, POST-6834

Improved Encounter POS Biometrics Software messaging and enrollment.

POST-6711

Added Back-Of-House MGRNG configuration to enhance credit card reporting.

POST-6717

Improved Overring reporting in Back-of-House MGRNG POS Action Log.

POST-7192

Order Review Screen now displays Delivery orders as expected.

POST-6258

Encounter POS now processes Loyalty reward discounts as expected.

POST-6105

Upgraded Encounter POS OS for improved security and performance.

POST-8224

Support users now login as expected in MGRNG Back-Of-House

7.22.2 | Encounter POS

Implementation Date: July 8, 2020

Improvements

POST-7906

Improved Encounter POS Xenial Loyalty solution stability.

7.22.1 | Encounter POS

Implementation Date: July 2, 2020

Improvements

POST-7514

Improved Encounter POS XML panel stability.

POST-6867, POST-7365

Enhanced Encounter POS order consolidation.

POST-7021

Improved Encounter POS stability when updating Terminals or using PIN pads.

POST-6138

Encounter POS now supports Manual Credit Card entry in Canada.

POST-7122

Improved Encounter POS handling of partially paid orders.

POST-7477

Encounter POS now supports additional attributes in Valued Brand API.

POST-7433, POST-7561

Enhanced Encounter POS stability.

POST-7026

Improved Valued Brand software configurations

POST-6104

Improved Encounter POS handling of auto-combo logic.

POST-7641

Additional logging to monitor Automatic Daily Close

POST-7757

Loyalty rewards for items that include upcharged modifiers are now assigned appropriately.

7.22.0 | Encounter POS

Implementation Date: May 19, 2020

Improvements

POST-3547

Encounter POS now communicates in real time to third party cloud endpoints.

POST-4110

Implemented a feature to send historical data to API endpoint.

POST-5460

Cache MGRNG messages sent to PipelineCommunicator in case of service interruption.

POST-5455

Cache Encounter POS messages sent to PipelineCommunicator in case of service interruption.

7.21.4 | Encounter POS

Implementation Date: May 14, 2020

Improvements

POST-7075

Mobile Orders now update as expected

7.21.3 | Encounter POS

Implementation Date: May 6, 2020

Improvements

POST-6903

Third-party Delivery Orders are now reported as expected.

POST-6645

Order Review now displays customer names as expected.

POST-6196

Encounter POS now prints "44 Column" reports as expected.

POST-6877

Valued Delivery Partner orders now report the Tender type as expected.

7.21.2 | Encounter POS

Implementation Date: April 17, 2020

Improvements

POST-6583

Improved Encounter POS stability.

7.21.1 | Encounter POS

Implementation Date: April 6, 2020

New Features

POST-6325

A Tender Report in MGRNG Back-Of-House is now available.

Improvements

POST-6370

Encounter POS Auto Daily Close third-party batch close now processes as expected.

POST-6389

Encounter POS now supports special instructions on Mobile Order receipts.

POST-6448

Improved Encounter POS handling of Customer Name for Mobile Order receipts.

POST-6344

Improved Encounter POS discount classification.

POST-6264

Encounter POS now displays order totals as expected.

POST-6471

Encounter POS now opens the cash drawer upon shift end if configured.

POST-5993

Encounter POS now validates or earns Loyalty Rewards as expected.

POST-6659

Improved Encounter POS Mobile Order handling.

POST-6242

Encounter POS now processes Scan to Pay as expected.

POST-6637

Encounter POS now processes Mobile Order destinations as expected.

7.21.0 | Encounter POS

Implementation Date: March 3, 2020

Improvements

POST-5985

Enhanced Encounter POS processing of Mobile Orders with discounts.

POST-5705

Encounter POS now processes Mobile Orders with a zero total as expected.

POST-5599

Encounter POS now processes Mobile Orders with Value Meal discounts as expected.

POST-6002

A Back-Of-House MGRNG configuration now exists to ask confirmation upon end of shift.

POST-5908

Encounter POS now sends status alerts.

POST-6129

Encounter POS now prints revenue reports as expected.

POST-6078

Encounter POS now allows Modifiers to be removed as expected.

POST-6002

MGRNG now supports an option to confirm end of shift.

POST-5901

Streamlined the shift-change process.

POST-5902

Streamlined the end-of-day process.

POST-4809

Encounter POS now prints transactions with multiple gift cards as expected.

POST-4885

Encounter POS now displays a warning when trying to cancel an gift card order after payment.

POST-6077

Encounter POS no longer displays survey pop up alerts on Order Takers.

POST-6083

Encounter POS now supports additional barcode scanners.

POST-5863

Encounter POS now processes speed tenders as expected.

7.20.4 | Encounter POS

Implementation Date: March 10, 2020

Improvements

POST-6182

Enhanced loyalty discounts when multiple discounts are applied.

POST-6225

Encounter POS responds with the correct savings when upsells are applied.

POST-6222

Encounter POS now processes Loyalty transactions as expected.

POST-6178

Improved Encounter POS Mobile Order loyalty processing.

7.20.3 | Encounter POS

Implementation Date: February 25, 2020

Improvements

POST-5873, POST-5955

Encounter POS now displays a progress bar for logoff/deactivation of inserts.

POST-6016

Encounter POS now processes "Free Rewards" mobile orders that result in zero totals as expected.

POST-6036

Improved communication between Encounter POS and loyalty providers.

7.20.2 | Encounter POS

Implementation Date: February 18, 2020

New Features

POST-4226

Encounter POS now supports Dynamic Pricing rules.

POST-4193, POST-4272, POST-4191, POST-4189, POST-4192

New Back-of-House MGRNG options allow restaurants to configure Dynamic Pricing.

Improvements

POST-4467

Encounter POS now prevents a gift card from being activated/reloaded more than once in the same transaction.

KS-696

Encounter POS now displays Order Count on Kitchen Screens.

KS-1062

Kiosk Orders display on Kitchen Screens as expected.

POST-2089

Products that may have more than one unique UPC code are now processed as expected.

KS-985

Orders now progress on the Order Ready Screen (ORS) as expected.

POST-4756

A Back-of-House MGRNG option is available to configure displayed font sizes.

POST-4325

Encounter POS now supports configurable font sizes.

POST-3798

Encounter POS now processes Value Meals containing more than 16 items.

POST-5533

The Back-of-House MGRNG Servebase reporting options are no longer available.

POST-4722

Encounter POS now displays accented characters as expected.

POST-4555

Encounter POS now displays an information screen when the number of transactions on a Terminal are approaching third-party batch limits.

POST-5512

Streamlined the Back-of-House MGRNG Remote Terminal Command menu options.

POST-4578

Refined Encounter POS Mobile Order messaging.

POST-5389

Encounter POS now reports Delivery Tips as expected.

POST-4890

Encounter POS now supports the option to perform a Daily Close on a Terminal multiple times.

POST-4739

Encounter POS now allows Restaurants to reprint Insert Revenue Reports.

POST-4852

Encounter POS displays orders on the Order Review screen as expected.

POST-5502

Auto Daily Close (especially for Finland customers) now processes as expected.

POST-2813

Enhanced Encounter POS stability during log off/deactivation of inserts.

POST-4841

Encounter POS now supports updated Loyalty features for Valued Brands.

POST-5756

Improved Encounter POS system stability related to service handling.

POST-5440

Improved Back-of-House MGRNG Insert Status Movement reporting.

POST-5886

Back-of-House MGRNG now supports the ability to toggle legacy speed of service options such as serve time.

POST-5872

Improved Encounter POS communication for mobile ordering.

POST-5888

Encounter POS maintains backwards compatibility with legacy loyalty platforms.

POST-5350

Updated Encounter POS Loyalty receipt information.

7.19.4 | Encounter POS

Implementation Date: January 28, 2020

Improvements

POST-5593

Encounter POS now processes terminal daily close as expected.

7.19.3 | Encounter POS

Implementation Date: January 20, 2020

Improvements

POST-4515

Encounter POS now processes menu substitutions as expected.

POST-5444

Encounter POS now handles end-of-day processing for each individual terminal (insert, credit card batch, etc…) when the terminal is closed.

7.19.2 | Encounter POS

Implementation Date: January 10, 2020

Improvements

POST-4789

Encounter POS now prints the Terminal number at the top of a Restaurant’s Revenue Report.

POST-4625

Menu Items that contain a substitution now follow a new process flow. Substituted menu items now include their own default modifiers and customer requests.

POST-4876

Encounter POS now modifies qualifying transactional discounts as expected.

POST-4738

Encounter POS now processes coupon and/or loyalty reward transactions that include modification quantities as expected.

POST-4726

Encounter POS is able to activate multiple Gift Cards (up to a quantity of 30) without processing them through a batch activation.

POST-5342

Encounter POS now processes and records currency rounding as expected.

7.19.1 | Encounter POS

Implementation Date: December 18, 2019

Improvements

POST-4791,  POST-4821

The order history of Mobile Order transactions with a destination of Drive-Thru now clear as expected.

7.19.0 | Encounter POS

Implementation Date: December 18, 2019

Improvements

POST-3549

Improved Encounter POS status communication to cloud-based endpoint.

POST-4519,  POST-4144,  POST-4520,  POST-4521,  POST-4619

The Encounter POS now allows Restaurants to perform an individual Terminal Close prior to a Daily Terminal Close.

POST-4519,  POST-4522,  POST-4572

A new MGRNG Back-of-House configuration allows Restaurants to perform an individual Terminal Close prior to a Daily Terminal Close.

POST-4604,  POST-4605

Improved internal data routing across all Encounter POS components.

POST-4543

Encounter POS transactions that use more than one payment method are now calculated as expected.

POST-4632

Encounter POS transactions that use more than one payment method are now calculated as expected.

POST-4647

Improved translation opportunities on the secondary entry keyboard for the Encounter POS Terminal.

POST-4593

Improved messaging updates between Encounter POS and Omni.

7.18.3 | Encounter POS

Implementation Date: December 18, 2019

Improvements

POST-4821,  POST-4791

The order history of Mobile Order transactions with a destination of Drive-Thru now clear as expected.

7.18.2 | Encounter POS

Implementation Date: December 05, 2019

Improvements

POST-3904

Encounter POS now sends confirmation to OMNI when the Manager Terminal Update is complete.

POST-4574

The “Sort Orders” column on the “Pay Now” screen now reflects the data of when the order was stored.

POST-4288

Back-of-house MGRNG configuration now allows the “Send Order” button to send instructions to the Kitchen Screens when the order is stored or after the order is stored.

POST-4529

Improved support messages for Log Off communications.

POST-4234

Improved modifier/substitution calculations for value-meal orders.

POST-4552

Modified orders now route to Kitchen Screens as expected.

POST-4438

Modified Mobile Orders now route to Kitchen Screens as expected.

POST-3981

COM-port connected receipt printers now have the ability to open cash drawers.

POST-4411

Back-of-house MGRNG configuration added to allow COM-port connected receipt printers to open cash drawers when selected.

POST-4179,  POST-4183

Encounter POS now displays additional instructions to swipe Gift Cards for balance transfers.

POST-4577

Improved communication for menu item availability.

POST-4170

Back-of-house MGRNG Remote User Edit now displays all remote users as expected.

POST-3924

Improved GUI communication on Encounter POS.

POST-4446

Back-of-house MGRNG imports from Fingerprints as expected.Back-of-house MGRNG imports from Fingerprints as expected.

POST-4621

Transactions tendered through trusted third-party payment devices, such as Verifone, now close during the Auto Daily Close process as expected.

POST-4484

Mobile orders with a destination of drive-thru, are now processed as expected.

POST-4389

Improved offline sales recovery functionality.

POST-4667

Improved Loyalty transaction communications with Valued Third-Party Vendors.

POST-4666

Encounter POS now automatically completes Mobile Order transactions as expected.

POST-4717

Improvements to Encounter POS order history process for Mobile Orders containing Loyalty transactions.