SuiteSpot
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SuiteSpot is the Xenial Suite Catering fan-facing component.
SuiteSpot Registration
Only authorized users of an account can register for the SuiteSpot.
To register for the SuiteSpot:
Follow instructions in Add Authorized User to add an authorized user.
Access the inbox of the email address used to register for the SuiteSpot.
Locate and open the SuiteSpot welcome email.
If not located in the inbox, check spam or junk folders.
In the email, select Complete Registration.
In the New Password field of the SuiteSpot page, type a strong password.
In the Confirm Password field, type the password again.
Select Continue.
SuiteSpot Login Page
The SuiteSpot login page allows users to:
Operation | Description |
|---|---|
Log in to SuiteSpot using the email and password. | |
View Privacy Notice | Select Privacy Notice to view the privacy policy in a new tab. |
Select Forgot Password to reset the password. | |
View Menu | Select View Menu Here to view the menu in a new tab. |
View Event | Select View Upcoming Events to check upcoming events in a new tab. |
Contact Primary Suite Representative | Select Contact Signature Services to contact the primary suite representative. For details about how to configure the primary suite representative, see Configure Suite Representative. |
Login to SuiteSpot
To login to SuiteSpot:
In the email field, type the email used to register for SuiteSpot.
In the password field, type the password.
Select Sign In.
If only one suite is available, you will be directed straight to the event calendar.???
If there are multiple suites available, select the desired suite from the Welcome to SuiteSpot pop-up.
Reset Password
To reset a SuiteSpot password:
Navigate to the SuiteSpot login page.
Below the password field, select Forgot Password.
In the email field, type the registered email.
Select Continue.
Review the confirmation screen, then select Continue.
Navigate to the inbox for the registered email.
Locate the Password Reset email and follow the instructions.
SuiteSpot Homepage
The SuiteSpot homepage displays:
Area | Description |
|---|---|
Header | Displays the suite name, CHANGE SUITE link (if the account owns or rents more than one suites), EVENT CALENDAR link, MY ACCOUNT link, and LOG OUT link |
Event Calendar | Allows users to check events in different views of the calendar |
Footer | Displays the name and address of the stadium, copyright information (customizable), SUITE REPRESENTATIVE link, time zone of the company, and Privacy Notice link |
Switch Between Views of Event Calendar
To switch between views of the event calendar:
From the upper-right of the event calendar, select the circular icon on the left to switch to the calendar view
Use the calendar view dropdown to switch between MONTH VIEW and WEEK VIEW
From the upper-right of the event calendar, select the circular icon on the right to switch to the list view
Distinct Order Links Based on Varying Conditions
Different order links are displayed for events on the event calendar, depending on specific conditions. The display of links requires meeting all the conditions, unless otherwise stated in the following table.
Valid orders are considered for displaying the START ORDER, REVIEW ORDER, and EDIT ORDER links. Orders in the closed, deleted, purged, voided, voided-post-payment, and fully-paid-but-not-closed states are not included as valid orders. However, for displaying the VIEW ORDER and NO ORDER links, orders in any state are counted as valid orders.
Order Link | Description |
|---|---|
START ORDER | |
A disabled START ORDER link is displayed if:
| |
An enabled START ORDER link is displayed if:
Selecting this link opens the Build Order page for the user to Place Order. | |
REVIEW ORDER | A disabled REVIEW ORDER link is displayed if:
|
An enabled REVIEW ORDER link is displayed if:
Selecting this link opens the Order Receipt page of the latest order for the user to Review Order. | |
EDIT ORDER | An EDIT ORDER link is displayed if:
Selecting this link opens the menu page for the user to Edit Order. The previously-added items are in the shopping cart. |
VIEW ORDER | A VIEW ORDER link is displayed if one of the following conditions are met:
Selecting this link opens the read-only Order Receipt page of the latest order for user to View Order Details. |
NO ORDER | A NO ORDER link is displayed if one of the following conditions are met:
Selecting this link opens a popup up that shows the suite representative contact information and users can call or send an email to the representative for assistance. |
Nota
Orders mentioned above include account orders created on the Suite Catering Admin Portal, SuiteSpot, and POS. Notes and Questions of account orders created on POS are blank.
If an event doesn't have an ADO cutoff time, it's assumed to have already passed the ADO cutoff time.
Place Order
→ →
To place an order for an event and suite:
Select a suite on the Welcome to SuiteSpot popup that is displayed upon login.
If only one suite is available, the event calendar of the suite is displayed after login.
In the event calendar, select the START ORDER link of the event for which you want to place an order.
On the Build Order page, select START ORDER.
To go back to the event calendar, from the upper-left of the Build Order page, select BACK TO CALENDAR.
To change the event, select the CHANGE EVENT dropdown.
To view details of placed orders, select Order Summary.
To place an order based on an existing order, select START WITH THIS ORDER.
Follow the procedure to add desired items.
Follow the procedure to edit the item quantity.
Follow the procedure to remove unnecessary items.
Select REVIEW ORDER.
On the Review Order page, review order details and select CONTINUE.
Alternatively, select CANCEL ORDER to revoke the order.
Edit quantities of items or remove unnecessary items if necessary.
On the Additional Information page, answer questions if there is any and type event special instructions.
If you select BACK TO REVIEW ORDER in the upper-left corner of the Additional Information page, the content typed on this page will not be lost.
If you log out of SuiteSpot before proceeding to the next step, the content typed on this page will not be saved to this order.
Select CONTINUE.
Alternatively, select CANCEL ORDER to revoke the order.
If you log out of SuiteSpot after selecting CONTINUE, the content typed on this page will be saved to this order.
On the Payment Details page, use the Select Payment Method dropdown to select a payment method.
If a credit card payment method is selected, select an existing credit card or select Add New Credit Card. For details about how to add a new credit card, see Add Credit Card on the Payment Details Page.
Select COMPLETE ORDER to submit the order.
Alternatively, select CANCEL ORDER to revoke the order.
Once the order is submitted, a confirmation email is sent to the user's SuiteSpot login email address.
On the Order Confirmation page:
select the can be modified link to edit the order.
select START A NEW ORDER to place more orders.
Add Credit Card on the Payment Details Page
To add a credit card on the Payment Details page:
In the Payment Details area, select a credit card payment method.
Select Add New Credit Card.
This link is hidden if a payment method other than credit card is selected.
On the Add New Credit Card popup, type required information.
Select SAVE to add the credit card.
Alternatively, select CANCEL to cancel adding the credit card.
Add Item
→
To add an item to an order:
In the event calendar, select the START ORDER, REVIEW ORDER, or EDIT ORDER link of the order for which you want to add items.
On the menu page, use the left-navigation pane to browse the menu.
If the REVIEW ORDER link is selected, on the Order Receipt page, select ADD NEW ITEM to browse the menu.
Select ADD TO ORDER to add the desired item to the order.
Nota
If a menu category includes subcategories, select SEE DETAILS to explore further.
If an item has a Modify link, select the link to add modifiers and define modifier quantities.
If an item is a bundle product and has a Customize link, select the link to add desired items in the bundle product.
Edit Item Quantity
To edit the quantity of an item, you can do so on the menu page, in the shopping cart, on the review order page, or on the order receipt page. There are several ways to edit the item quantity:
Use the "-" and "+" buttons to increase or decrease the item quantity.
Type the desired quantity in the field between the "-" and "+" buttons. The quantity accepts number 1-99.
Select Modify for the item, use either of the above two methods to edit the item quantity, and then select UPDATE ORDER.
Nota
This method cannot be used in the following situations:
Editing the item quantity on the menu page or on the order receipt page
Editing the item quantity in the shopping cart or on the review order page after the item has been submitted
If the price of an item changes after it has been submitted, please keep the following in mind:
If you try to increase the item quantity using the "+" button in the shopping cart, on the review page, or on the order receipt page, you will see an Item Price Change popup. You will need to go back to the menu to increase the item quantity.
If you select Modify for the item in the shopping cart, on the review page, or on the order receipt page, you can only set modifiers on the Modify popup.
If the price of an item remains unchanged but the prices of its modifiers are changed after the item is submitted, the old prices of the modifiers will still apply when increasing the item quantity.
Remove Item
Remove items from the Shopping Cart, Review Order page, and Order Receipt page.
To remove an item:
Select Remove for the item that you want to remove.
On the Confirm popup, select REMOVE to confirm the removal.
Alternatively, select CANCEL to cancel removing the item.
This popup does not display when removing an item from the Shopping Cart.
View Order Details
→ →
To view an order:
In the event calendar, locate the order to be viewed.
Select the VIEW ORDER link of the order.
View order details on the Order Receipt page.
For details about the order receipt, see Order Receipt Details.
Order Receipt Details
The order receipt displays:
Area | Description |
|---|---|
Additional Information | Enables users to view owner notes and questions of the order when clicked. This link is only displayed after the order is closed or after the event's Advanced Day Ordering (ADO) cutoff time has passed. |
Related Orders | Lists order number links (navigating to the Order Receipt page) and order totals of orders that share the same event, suite, and account with this order. This area is displayed only when there are such orders. |
Point of Contact | Displays contact information of the order. The name, email, and phone numbers of the authorized user who placed the order are displayed. If Phone (Business), Phone (Home), or Phone (Mobile) is not configured, the field is hidden. |
| |
Order Totals | Displays the total price of food and beverage, discount, admin fee (gratuity and fee tip excluded), gratuity, tax, and order total. Gratuity is displayed for POS orders with gratuity enabled only. |
Displays payment details. This area is displayed only after at least one payment record is added to this order. | |
Order Total | Total value of the order, displayed only after at least one payment record is added to this order |
Tip | Sum of tips, displayed only after at least one payment record is added to this order |
Payment | Sum of payments, displayed only after at least one payment record is added to this order |
Order Balance | Order Total + Tip - Payment, displayed only after at least one payment record is added to this order |
SAVE AS PDF | Enables users to save the order receipt as a PDF file on their local computer when clicked. |
Order Breakdown
In the Order Breakdown area:
If at least one payment record has been added to this order, you can only view items, item prices, item quantities, and total price of the order.
If no payment record has been added to this order, you can:
Select - or + to increase or decrease the item quantity, or directly type the required number. This field accepts numbers 1-99.
Select Modify to edit an item.
Select Remove to delete an item.
Select Add New Item to add an item.
Payment Detail
The Payment Detail area displays:
List Header | Description |
|---|---|
Method | Displays information dependent on the payment method.
|
Amount | The amount paid by the payment record |
Order Tip | The tip paid by the payment record |
State | The state of the payment record |
Date | The origination date of the payment record |
Auth Code | Displays information dependent on the payment method.
|
Notes | Notes of the payment record |
Edit Order
→ →
An order cannot be edited if:
The event of the order has passed its online ordering cutoff time or has been closed.
The order is in the closed, deleted, purged, voided, voided-post-payment, or fully-paid-but-not-closed state.
To edit an order:
In the event calendar, locate the order to be edited.
Select the EDIT ORDER link of the order.
On the menu page, use the left-navigation pane to browse the menu.
Follow the procedure to:
Review Order
→ →
To review an order:
In the event calendar, locate the order to be reviewed.
Select the REVIEW ORDER link of the order.
On the Order Receipt page, view the details of the order.
For details, see Order Receipt Details.
Cancel Order
Only orders that do not have payment records and do not pass the Advanced Day Ordering (ADO) cutoff time can be canceled.
Either on the Review Order or Order Receipt page, select CANCEL ORDER to cancel an order.
The following table lists the access paths of the Order Receipt and Review Order pages.
Page | Access Path |
|---|---|
Order Receipt | → → → |
→ → → → | |
Review Order | → → → → |
→ → → → → → |
My Account
→
The My Account page displays:
Menu | Sub-menu | Action |
|---|---|---|
USER ADMIN | CONTACT DETAILS | |
LOGIN DETAILS | ||
ORDERS & BILLING | ORDER HISTORY | |
INVOICES | ||
PAYMENT METHODS | ||
SUITE ADMIN | PAR STOCK | |
OWNER NOTES |
Update Contact Information
→ → →
To update contact information:
Navigate to the SuiteSpot MY ACCOUNT area.
From the menu on the left, select CONTACT DETAILS.
In the Point of Contact area, update the first name and last name of the contact person.
Updates will be synchronized to the Suite Catering Admin Portal.
In the Additional Contact Methods area, type the business number, home number, or mobile number of the contact person.
Select the Primary radio button of one phone number to set it as the primary phone number.
From the Mailing Address area, select Edit.
The Add link is displayed if the contact person has no mailing address.
On the Mailing Address popup, use the Country dropdown to select a country.
Options of the Country dropdown now include Canada and United States of America.
Type the address line 1, address line 2, and city.
Use the State dropdown to select a state.
In the Zip Code field, type the zip code.
From the lower-right of the Mailing Address popup, select CONFIRM to save your settings.
Alternatively, select CANCEL to discard your changes.
From the lower-right of the Contact Details page, select SAVE CHANGES to save your changes.
Change Login Password
→ → →
To change the login password:
Navigate to the SuiteSpot MY ACCOUNT area.
From the menu on the left, select LOGIN DETAILS.
From the Change Password area, type the current password, new password, and confirm password.
From the lower-right of the Login Details page, select SAVE CHANGES.
View Order History
→ → →
To view order history:
Navigate to the SuiteSpot MY ACCOUNT area.
From the menu on the left, select ORDER HISTORY.
In the Order column on the Order History page, select an order number link.
For details about the Order History page, see Order History Details.
On the Order Receipt page, view order details.
For details about the Order Receipt page, see Order Receipt Details.
Nota
Account orders created on POS are also displayed in this list.
Order History Details
→ → →
The Order History List allows users to quickly:
View a list of all existing orders;
Search and sort orders;
Select an order number link to view order details.
List Header | Description |
|---|---|
Order | System-generated order ID Selecting the order ID link in this column to view the receipt of the order. For details about the order receipt, see Order Receipt Details. |
Event Name | The event occurring for the day/time of the order |
Suite | The suite to deliver the order |
Editable | Indicates if the order is editable. Orders that have not passed the advanced day order cut-off time are indicated by a green dot. |
Event Date | Indicates the day on which the event is scheduled to take place |
Total | Total value of the order |
Balance | Unpaid balance of the order |
View Invoice History
→ → →
To view invoice history:
Navigate to the SuiteSpot MY ACCOUNT area.
From the menu on the left, select INVOICES.
In the Invoice column on the UNPAID or PAID sub-page, select an invoice number link.
On the Invoice page, view invoice details.
If necessary, in the Order column on the UNPAID or PAID sub-page, select an order number link to view the order receipt.
Nota
For details about the UNPAID and PAID sub-pages, see PAID and UNPAID Details.
For details about the Invoice page, see Invoice Details.
For details about the order receipt, see Order Receipt Details.
PAID and UNPAID Details
→ → →
The PAID and UNPAID sub-pages allow users to quickly:
View a list of all existing invoices;
Search and sort invoices;
Select an invoice number link to view invoice details;
Select an order number link to view order details.
The PAID and UNPAID sub-pages displays:
List Header | Description |
|---|---|
Invoice | System-generated invoice ID Selecting the invoice number link in this column to view the invoice receipt. For details about the invoice receipt, see Invoice Details. |
Order | System generated order ID Selecting the order number link in this column to view the order receipt. For details about the order receipt, see Order Receipt Details. |
Suite | The suite to deliver the order |
Event Name | The event occurring for the day/time of the order |
Event Date | Indicates the day on which the event is scheduled to take place |
Payment | Amount that has been paid for the invoice |
Balance | Unpaid balance of the invoice |
Invoice Total | Total value of the invoice NotaThis column is displayed on the PAID sub-page only. |
Invoice Details
The Invoice page displays:
Area | Description |
|---|---|
Point of Contact | Displays contact information of the order. The name, email, and phone numbers of the authorized user who placed the order are displayed. If Phone (Business), Phone (Home), or Phone (Mobile) is not configured, the field is hidden. |
Order Summary | Displays the order number and suite name |
Displays payment details | |
Invoice Total | Total value of the invoice |
Tip | Tip included in the invoice |
Payment | Amount that has been paid for the invoice |
Balance | Unpaid balance of the invoice |
SAVE AS PDF | Enables users to save the invoice receipt as a PDF file on their local computer when clicked. |
Payment Details
The Payment Details area displays:
List Header | Description |
|---|---|
Method | Credit card brand and the last 4 digits of the credit card number |
Amount | The amount paid by the payment record |
Tip | The tip paid by the payment record |
Date | The origination date of the payment record |
Auth Code | Authentication code when paying with a credit card |
Notes | Notes of the invoice |
Add Credit Card
→ → →
To add a credit card:
Navigate to the SuiteSpot MY ACCOUNT area.
From the menu on the left, select Payment Methods.
From the Credit Cards area on the Payment Methods page, select Add New Credit Card.
In the Add New Credit Card area, type required information.
Select Save to add the credit card.
Alternatively, select Cancel to cancel adding this credit card.
Nota
The newly added credit card is saved both to the order and the order's account.
Edit Credit Card
→ → →
To edit a credit card:
Navigate to the SuiteSpot MY ACCOUNT area.
From the menu on the left, select Payment Methods.
From the Credit Cards area on the Payment Methods page, select Primary of the credit card that you want to set it as the primary credit card.
Select Edit of the credit card that you want to edit.
In the Edit Credit Card area, type card description.
The card brand and card number are not editable.
From the lower right of the Edit Credit Card area, select Save to save your changes.
Alternatively, select Cancel to discard your changes.
Add Par Stock Template
→ → →
To add a par stock template:
Navigate to the SuiteSpot MY ACCOUNT area.
In the menu on the left, select PAR STOCK.
From the Par Stock page, select Add Template.
On the Review Par Stock Template page, type the template name in the Name field and use the Assigned To dropdown to select suites which the template is assigned to.
Rental suites are not displayed in the Assigned To dropdown.
Select EDIT PAR STOCK to add items to the template.
For details about how to add items to the template, see steps 5 to 7 in Edit Par Stock Template.
From the lower-right area of the Review Par Stock Template page, select SAVE TEMPLATE to save the newly added par stock template.
Alternatively, select DISCARD CHANGES to abandon adding this template.
Edit Par Stock Template
→ → →
Navigate to the SuiteSpot MY ACCOUNT area.
In the menu on the left, select PAR STOCK.
From the Par Stock page, select Edit for the par stock template that you want to edit.
From the Review Par Stock Template page, select EDIT PAR STOCK.
If you want to change the template name and the suite to which the template is assigned, type the new name in the Name field and use the Assigned To dropdown to select new suites. Note that rental suites are not displayed in the Assigned To dropdown.
From the Build Par Stock Template page, select ADD to add items to the par stock template.
If a menu category includes subcategories, select SEE DETAILS to explore further.
From the lower-right of the Build Par Stock Template page, select REVIEW.
From the Item Details area on the Review Par Stock Template page, review items added to the par stock template.
Select Remove of an item to remove it.
In the Qty column, use - or + to decrease or increase the item quantity, or directly type the quantity in the field.
From the lower-right of the Review Par Stock Template page, select SAVE TEMPLATE to save your settings.
Alternatively, select DISCARD CHANGES to abandon your changes or select EDIT PAR STOCK to continue editing this template.
Nota
If the par stock template menu is not set up via the → → → → → → , an error message displays indicating that no menu for the par stock. For details about how to configure the par stock template menu, see Configure Menu Settings.
If the ID of a product is changed via → → → → → → → → → after the product is added to the par stock template, an error message displays indicating that this product is no longer available.
Type or Modify Owner Notes
→ → →
Navigate to the SuiteSpot MY ACCOUNT area.
From the menu on the left, select OWNER NOTES.
In the field under the suite name, type or modify owner notes.
From the lower-right of the Owner Notes page, select SAVE CHANGES.
Owner notes updates on this page will be synchronized to the Suite Catering Admin Portal.
Remove Par Stock Template
→ → →
To remove a par stock template:
Navigate to the SuiteSpot MY ACCOUNT area.
From the menu on the left, select PAR STOCK.
From the Par Stock page, select Remove for the par stock template that you want to remove.
From the Remove Par Stock Template popup, select REMOVE to confirm removal.
Alternatively, select NO to cancel removal.
Nota
If using the par stock template, an error message is displayed indicating that this par stock template cannot be deleted.