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Online Orders

An online order is an order that a customer places via the store’s website or the Online Ordering application. An "Information" toast notification is displayed on all terminals when an online order is received.

View Online Orders

The Open & Suspended Orders screen includes an Online Orders lane that lists all online orders that have been sent to the kitchen.

The orders listed in the Online Orders lane are sorted by Pickup Date/Time in ascending order.

The Online Orders lane includes orders in the following status:

Order Status

Description

Open

  • Tap the order to add items or adjust existing items.

  • Tap the Pay button to tender the order. Once the order is tendered, it is automatically "checked in" and removed from the Online Orders lane.

Partially Paid

  • Tap the order to view its contents and access the following options: Pay, Reprint Receipt, and Resend to Kitchen.

  • Tap the Pay button to tender the order. Once the order is tendered, it is automatically "checked in" and removed from the Online Orders lane.

Paid

  • Tap the order to view its contents and access the following options: Check In, Reprint Receipt, and Resend to Kitchen.

  • When the customer arrives and receives their order, tap Check In to "check in" the order. Upon confirmation, the order is removed from the Online Orders lane and timestamped.

Note

Paid and Partially Paid online orders cannot be adjusted or voided.

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