Tips
This section describes POS procedures related to tips:
To add a tip to an active order:
From the lower-left, select Options.
From the Options menu, select Add Gratuity.
When prompted, select Yes to continue.
Note
If you split an order after you add a tip, the tip percent is calculated and applied to each new order.
To add a tip to a Saved order:
From the Open Orders screen, select the order.
From the lower-right of the order detail menu, select Add Tip.
Use the on-screen keypad to type the tip amount.
Below the on-screen keypad, select Add Tips to Payment.
For split-payment orders, see Add Tip to Split-Payment Order.
From the lower-right of the Add Tips window, select Save Changes and Close.
To add tip to a split-payment order:
From the Open Orders screen, select the order.
From the lower-right of the order detail menu, select Add Tip.
From the left of the Add Tips window, select the order payment.
Use the on-screen keypad to type the tip amount.
Below the on-screen keypad, select Add Tips to Payment.
From the lower-right of the Add Tips window, select Save Changes and Close.
To adjust the tip amount applied to a Closed order:
From the upper-left, select the hamburger icon
.From the System Navigation menu, select Order History.
From the Order History screen, select the order.
From the lower-right, select Options.
From the Options menu, select Update Tip.
From the list of tips, select the tip.
Use the popup keypad to type the new tip amount.
Select Save.
Important
You cannot adjust tips after the credit card batch is settled.
Note
You cannot update a tip if the payment terminal is unavailable.
This section describes procedures related to tips/gratuity when accessed from the Order History screen.
Adjust Single-Payment Tips
To adjust single-payment tips from Order History:
From the Order History screen, select the order.
From the lower-right of the Order History menu, select Options.
From the Options menu, select Update Tip.
From the applied payments window, select the payment.
From the lower-right of the applied payments window, select Apply.
Use the on-screen keypad to type the updated tip amount.
From the lower-right, select Save.
Adjust Multi-Payment Tips
To adjust multi-payment tips from Order History:
From the Order History screen, select the order.
From the lower-right of the Order History menu, select Options.
From the Options menu, select Update Tip.
Use the on-screen keypad to type the updated tip amount.
From the lower-right, select Save.
When particular pay types are used during the tender process, the customer-facing tip screen opens to display the following:
Suggested tip options (including "No Tip").
Signature capture, which enables the customer to sign their name with their finger, authorizing their tip and payment.
The customer-facing screen displays tip amount suggestions for the customer to select. The tip suggestions are determined by the order total and the order destination.
"No tip" and "Custom" options are provided enabling the customer to leave no tip or to specify a custom tip amount.
When the customer-facing tip screen appears, turn the terminal monitor to face the customer, allowing them to add a tip and sign their name.
Open Tip Screen
To open the customer-facing tip screen manually:
From the lower-left, select Options.
Select Tip.