Order History
Note
You may not have permission to access all Order History functions.
Access Order History to view and perform actions on previous orders:
From the upper-left, select the hamburger icon
.From System Navigation, select Order History.
By default, orders are sorted by Order Number. Select a column heading to sort the order list by the values in that column.
→
From Order History, search for orders by order number or by the last 4 digits of the card number.
Search by Order Number |
|
Search by Card Number |
|
→
Filter the Order History list to quickly locate specific orders by specified criteria, such as Business Date and Order State.
To filter the list:
From the upper-right, select Filters.
From the Filters panel, select a filter.
Select the filter criteria.
Select Apply.
Perform a Refund if a guest is dissatisfied with their order and requests their money back.
To refund an order:
From the upper-left, select the hamburger icon
.From System Navigation, select Order History.
From the order list, select the order.
From the upper-left, select the Entire Order tab (if necessary).
From the lower-right, select Refund.
From the Reason for Refund list, select the reason for the refund.
Select Next.
From the Refund Tender list, select the pay type.
Type the currency amount to refund.
Select Apply Refund.
To refund selected order items:
From the upper-left, select the hamburger icon
.From System Navigation, select Order History.
From the order list, select the order.
From the upper-left, select Selected Item(s).
From the item list, select the items to refund.
From the lower-right, select Refund.
From the Reason for Refund list, select the reason for the refund.
Select Next.
From the Refund Tender list, select the pay type.
Type the currency amount to refund.
Select Apply Refund.
To reprint a receipt:
From the upper-left, select the hamburger icon
.From System Navigation, select Order History.
From the order list, select the order.
From the lower-right, select Options.
From Options, select Re-Print Receipt.
To resend an order to the kitchen and reprint the ticket:
From the upper-left, select the hamburger icon
.From the System Navigation menu, select Order History.
From the Order History screen, select the order to resend.
From the lower-right, select Options.
From the Options menu, select Re-Send to Kitchen.
If corrections to an applied pay type are needed, re-tender the order. If applicable, add/update customer loyalty information to ensure the customer receives credit for their visit and redeems any earned rewards.
To re-tender an order:
From the upper-left, select the hamburger icon
.From the System Navigation menu, select Order History.
Select the order to re-tender.
From the lower-right, select Options.
From the Options menu, select Re-Tender.
Note
Re-Tender option may not be available.
To open Order History:
From the upper-left, select the hamburger icon
.From System Navigation, select Order History.
From Order History, select an order. Order details include:
Section
Order Details
Header
Order Destination
Order Number
Cashier Name/ID
Time of Order
Body
Order Item Details
Order Item Prices
Footer
Order Total Details
Order Payment Details
Order Actions
To void an order:
From the upper-left, select the hamburger icon
.From System Navigation, select Order History.
From the order list, select the order.
From the lower-right, select Options.
From Options, select Void Order.
From the Select Reason popup, select the applicable Reason Code.
When prompted, select OK.
A Waste Order transaction enables you to identify selected order items as "waste". The ingredients are removed from inventory.
Void a Waste order to add the associated items back into inventory.
From the upper-left, select the hamburger icon
.From System Navigation, select Order History.
(Optional) From Filters, select Order Type>Waste to filter the order list by Waste orders.
From the order list, select the order.
From Options, select Void Order.
When prompted, select OK.