Host Mode
The following identifies the available Table Service actions when in Host Mode.
From the System Navigation menu, select Waitlist. The following table describes the actions available from the Actions menu.
Action | Description |
|---|---|
Seat Party | Seat the selected party at a table. A party can be seated at a table when:
If a server is not already assigned to the selected table, a prompt appears listing the available servers. From the prompt, select a server for the table. |
Send Alert | Send an alert to the selected party (e.g. Table Ready). Alerts are sent in the format selected by the customer: SMS, Email, Coaster, or Voice. |
Party Details | View details about the selected party (e.g. party size). |
Move to Pre-Check | Move the selected party to the Pre-Check list, which includes parties that are seated at a table, but have not yet received their check. |
Move to No Shows | Move the selected party from Waitlist to the "No Shows" list and vice versa. |
To add a party to Waitlist:
From the lower-right of the table map, select Add to Waitlist.
From the Basic Info tab of the Party Manager, enter basic information about the party.
Field
Description
Customer Name
Name to identify the party.
Party
Number of guests in the party.
Quoted Time (Estimated)
Estimated time until table is available (as communicated to the guest)
Alert By
Requested method to communicate alerts to the guest.
Cell Number
Cell phone number of the guest.
Send Check-In Text
Select the check box to send a text to the guest on check-in.
Email Address
Email address of the guest.
From the Needs tab of the Party Manager, enter any special needs requested by the party.
Field
Description
Seating Location
Seating location requested by the guest.
First Available - First available table.
Inside - Table located inside.
Outside - Table located outside.
Pre Selected Tables
Specific tables to prioritize for the guest.
Additional Notes
Custom notes or additional special needs.
From the lower-right of the Party Manager, select Submit.
To view details about a party on Waitlist:
From the System Navigation menu, select Waitlist.
From the Waitlist, select the party.
From the Actions menu, select Party Details.
To seat a party from Waitlist:
From the System Navigation menu, select Waitlist.
From the Waitlist, select the party.
From the Actions menu, select Seat Party.
From the table map, select the table for the party. A party can be seated at a table when:
The table is enabled.
The table status is Open.
If a server is not already assigned to the selected table, a prompt appears listing the available servers. From the prompt, select a server for the table.
To remove a party from Waitlist:
From the System Navigation menu, select Waitlist.
From the Waitlist, select the party.
From the Actions menu, select Move to No Shows.
A host can bypass the wait list and seat a party directly when:
The user mode is Host.
The table is enabled.
The table status is Open.
To "direct seat" a party:
From the System Navigation menu, select Waitlist.
From the Waitlist, select the party.
From the upper-right of the Waitlist, select the down arrow.
From the dropdown, select Direct Seating.
From the Party Size field, select the number of guests in the party.
From the Suggested field, select a suggested table.
Suggested tables are highlighted on the table map.
If a server is not already assigned to the selected table, a prompt appears listing the available servers. From the prompt, select a server for the table.
To move a party to another table:
From the table map, tap the current table where the party is seated.
From the popup menu, select Move to Another Table.
From the table map, tap the new table for the party.
From the confirmation prompt, select OK.
Tip
Alternate method: Tap the header of the current order to change its table assignment.
The status of a table can be changed when:
The table is enabled.
The current status is NOT Open.
To change a table status:
From the table map, tap the table.
From the Table Status window, select the new status for the table.
A disabled table appears "grayed out" on the table map. A server cannot perform any actions on a disabled table. A table can be enabled/disabled when:
The user mode is Host.
The table status is Open.
To enable/disable a table:
From the table map, tap the table.
From the Table Actions field on the popup window, select Enable/Disable.