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Troubleshooting

What if the preferred screen and/or Content Layout is not available for selection when linking a device?

Follow these steps to redeploy the Content Layout and refresh the setup screens:

  1. From the DMB app on the Genius Portal, review the Content Layout to ensure the preferred screen is assigned, and then deploy the Content Layout to the site. See Deploy Content Layout.

  2. From the upper-left of the screen on the device, select Go Back to return to the share code screen.

  3. Resubmit the share code.

  4. Confirm the screen (display) and Content Layout are now available for selection.

How does one access the setup screens for the linked device?

There are two ways to access the setup screens:

  • From the remote control for the device, press and release the following three (3) buttons one at a time:

    • Unlabeled yellow button (located at the bottom)

    • Rewind (<<)

    • OK

  • From the remote control for the device, press and release the number 4 button four times

Why is the TV constantly rebooting?

When Auto Set is enabled, error logs could be generated, which causes the TV to reboot. Follow these steps to resolve the issue:

  1. From the remote control for the device, press the Settings button.

  2. Select EZ Settings > SI Server Settings.

  3. Select SI Server Settings again.

  4. Set Auto Set to OFF.

What if an ‘Invalid Share code’ error is generated on a TV during the registration process?

To configure the time and date on the device:

  1. From the remote control for the device, select Settings.

  2. From the menu pane on the left of Settings, select General.

  3. From the General menu, select Time & Date.

  4. Toggle Set Automatically ON.

  5. From the Time Zone field, select the local time zone settings.

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