Upsized Drive Thru Problems: Unpleasant Customer Experiences Abound

A survey conducted by The Harris Poll on behalf of Xenial showed that drive-thru customers are ready for a fully automated experience.

October 19, 2021
Nine Brands Changing up Restaurant Designs to Put Off-Premises at the Forefront

The toughest year in history for restaurants has a common bright spot: off-premises became the star. Now, brands across the country are revamping their future restaurant designs to facilitate not only off-prem but digital ordering and payment.

August 10, 2021
Change Series: A Smarter Drive-thru Gives Sales the Checkered Flag

Voice assistant ordering, artificial intelligence, and other technologies are mature and ready to help brands supercharge their most profitable channel.

March 03, 2021
How Leading Brands are Putting Drive-thru Profits in the Fast Lane

When COVID struck, drive-thrus turned out to be game-changers (if not goldmines). When it comes to the drive-thru, our ROI study reveals what works.

August 26, 2020