Strategies for Enterprise Restaurant Leaders
Join us for a dash of innovation, a pinch of technology, a tablespoon of business strategy, and a generous measure of good humor as we discuss the business and technology issues affecting enterprise restaurant brands.
The newest member of the Xenial Analytics & Customer Engagement (ACE) team Katharine Dalton shares why and how she believes Xenial’s powerful ACE tools will drive innovation among the next generation of data-centric restaurants. Katharine talks about the people who have inspired her in her professional development, her unique view of what it means—and takes—to be an ‘analyst,’ and her optimistic outlook for diversity in the restaurant technology industry.
With 90% of its sales in the drive-thru, Dutch Bros. Coffee is a force to be reckoned with when it comes to fast, efficient guest service. Systems Architect Brendon Gilbert shares how the 400+ location rapidly growing brand keeps the customer-server connection strong.
In this episode we talk with Platinum Corral President Billy Sewell and Director of Marketing and IT, Mike Cox, about the launch of drive-thru, the stellar results - including blazing-fast drive-thru service times - and what it all means for the future of buffet.
During the Covid-19 pandemic, Denny’s digital ordering channel went from about 12% of sales to 100% virtually overnight. Jason Breazeale, Director of Architecture and Innovation at Denny’s, talks about what the brand has done to continually provide exceptional guest experiences in a constantly changing environment.