Findings encompass ordering preferences, drive-thru lines and more
A survey conducted by The Harris Poll on behalf of Xenial showed that drive-thru customers are ready for a fully automated experience.
The toughest year in history for restaurants has a common bright spot: off-premises became the star. Now, brands across the country are revamping their future restaurant designs to facilitate not only off-prem but digital ordering and payment.
When the pandemic struck, the drive-thru turned out to be a game-changer (if not a goldmine). When it comes to the drive-thru, our enterprise ROI study reveals what works.
Voice assistant ordering, artificial intelligence, and other technologies are mature and ready to help brands supercharge their most profitable channel.
Xenial survey: What diners want from their quick service restaurant experience
Upsized Drive Thru Problems: Unpleasant Customer Experiences Abound
Nine Brands Changing up Restaurant Designs to Put Off-Premises at the Forefront
How Leading Brands are Putting Drive-thru Profits in the Fast Lane
Change Series: A Smarter Drive-thru Gives Sales the Checkered Flag