Support Submit a Support Request
If you would like assistance from our Support Team, please fill out the below form and refer to the legend on the right when selecting a product. If you are looking for NEXTEP SYSTEMS Support, please call 866.654.4848 or email
Support Request Form

Product Definitions

Chef – Chef including PHUs or the Chef terminal

DMB – Digital Menu Boards, including content or prices being displayed on your indoor or outdoor screens, order confirmation units

DTD – Drive-Thru Director assistance

Epayment – E-Payment credit card processing, Verifone, and batch assistance

KIOSK – Kiosk assistance, both hardware and software related

Portals – Menu maintenance portal assistance

POS – Point of sale assistance, including terminals, printers, kitchen screens, order confirmation units, and managerial functions like daily close

RTIconnect – RTIconnect assistance including posting issues, food, labor, and cash assistance

RTI2000 – RTI 2000 and My Jobs to Go assistance

RTIoffice – RTIoffice assistance

SEMS – SICOM Enterprise Management including sales not posting, report discrepancies, and SEMS4 assistance