Health Monitor
The following introduces the Health Monitor features:
Determine if a media player has the latest content and software. Pinpoint any issues affecting the media player/controller. | |
Create and save searches for specific information for future use. | |
Define filters to refine search results. | |
Create and save preferred data views for future use. |
Health Monitor Statuses
Reference the Health Monitor to view the status of each media player/controller at a specific site. The following describes possible statuses. Contact the support team to resolve media player issues.
Status | Description |
|---|---|
Response OK/Content OK | The media player is online and updated with the latest available content and software. |
Content or Version Discrepancy | The media player is online, but it is NOT updated with the latest available content and/or software. |
No Response In 24+ Hours | The media player has not reported to Classic Portal in twenty-four (24) hours or more. |
High CPU Temperature | The internal temperature of the media player is over 80°C (175°F). |
Time Zone | One or more media players is configured with the wrong time zone. |
View Health Monitor Status Details
To view the status details for a specific site:
From the Health Monitor site list, select the site.
Hover the cursor over a status icon to view additional details.
Search the Health Monitor
Helpful Health Monitor topics about the Search feature:
Create a Search
To search for information on the Menu Board Health Monitor:
From the first dropdown, select the desired search criteria.
From the second dropdown, select the desired option.
In the provided field, type the desired value.
Select Search.
To save a search for future use:
From the dropdown on the second search menu bar, select Create.
In the provided field, type a descriptive name for the search.
From the dropdown, select Create a second time.
To run a saved search:
From the Saved Searches dropdown on the second search menu bar, select the search.
From the second dropdown, select Run.
To update a saved search:
From the Saved Searches dropdown on the second search menu bar, select the search.
Update the search criteria, as needed.
From the second dropdown, select Update.
To delete a saved search:
From the Saved Searches dropdown on the second search menu bar, select the search.
From the second dropdown, select Delete.
Refine a Search
To refine existing search results:
From the Saved Searches dropdown on the second search menu bar, select the search.
From the dropdown, select Run to view the search results.
From the first search menu bar, select the desired criteria to refine the search results.
From the dropdown, select the desired option:
Refine - Apply the defined criteria to the existing search results
Remove - Remove results that match the defined criteria
Add - Add results that match the defined criteria
Apply a Filter
Apply one or more status filters to refine search results on the Menu Board Health Monitor.
For example, select No Response in 24+ Hours to view search results for sites that are experiencing this issue.
Select a filter a second time to remove it. Select Reset Filter to remove all applied filters.
Export Search Results
To export search results to a .CSV file:
From the top of the screen, select the Export icon.
Select the desired option:
Use Selected Results - Download a spreadsheet that contains each selected result on the first page of returns (maximum of fifty (50) results).
Use Matching Results - Download a spreadsheet that contains each return that matches the search (no maximum).
Create a View
Create and save preferred data views on the Menu Board Health Monitor for future use. Existing views are listed in the Views field in the upper-left of the Menu Board Health Monitor.
To create a view:
Next to each column heading, select the triangle to open a menu.
From the menu, select the desired option:
Add Column - Add a column to the view. For example, add a column for an additional display.
Remove Column - Remove the column from the view.
Change Field - Select the information to display in this column.
From the upper-left, select Create View.
Select Rename View to assign a descriptive name to the view.