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Refund Payment

Xenial Cloud Portal 4-Dot Menu Suite Catering Orders Order List

Only refund credit card payments in the Paid state, and refund one at a time.

To refund a payment:

  1. Navigate to the Suite Catering Orders area.

  2. Select the order in one of the following ways:

    • Directly from the Orders List, or

    • From the menu on the left, select Payments.

  3. From the Payments List, select the checkbox of a paid credit card payment.

  4. From the upper-left area of the Payments List, select Refund.

  5. In the lower-right corner of the Confirm popup, select Yes to confirm the refund.

    • Alternatively, in the lower-left corner of the Confirm popup, select Cancel to cancel the refund.