Skip to main content

Close Order

Xenial Cloud Portal 4-Dot Menu Suite Catering Orders Order List

Only fully paid orders can be closed, and closed orders can be selected and closed again.

If you need to close orders in bulk, follow the procedure in Manually Batch Commit Orders.

To close an order:

  1. Navigate to the Suite Catering Orders area.

  2. From the Order Number column, directly select the order.

  3. In the upper-right corner of the order details page, select Close & Commit or Close.


  • If an order that is closed has unpaid invoices, invoice records will be generated and displayed 4-Dot MenuSuite CateringInvoiceUnpaid InvoiceUnpaid Invoice List.

  • After an order is closed, Order Receipt and Invoice Receipt emails will not be sent. If you want to send Order Receipt and Invoice Receipt emails, select closed orders and then use the Actions dropdown to select Send Order Receipt Email.