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Cancel Payment

Xenial Cloud Portal 4-Dot Menu Suite Catering Orders Order List

Only cancel credit card payments in the Awaiting Tip state, and cancel one at a time.

To cancel a payment:

  1. Navigate to the Suite Catering Orders area.

  2. Select the order in one of the following ways:

    • Directly from the Orders List, or

    • From the menu on the left, select Payments.

  3. From the Payments List, select the checkbox of one awaiting tip credit card payment.

  4. From the Actions dropdown in the upper-left area of the Payments List, select Cancel.

  5. In the lower-right corner of the Confirm popup, select Yes to confirm the cancellation.

    • Alternatively, in the lower-left corner of the Confirm popup, select No to revoke the cancellation.