Kitchen Cell Settings

Xenial Portal → Data Management → Kitchen Settings → Kitchen Screen Settings

The following describes the settings on the Cells page of the Kitchen Screen Settings editor.

Cell Header Settings	Select content to display in the kitchen ticket header.
Cell Footer Settings	Select content to display in the kitchen ticket footer.
Cell Body	Select content to display in the kitchen ticket body.
Item Events	Select the action to perform when an order item is touched on the display.
Timing	Define timer settings for various conditions.
Timing for Hold Timer	Define timer settings for various conditions for the "Hold" area.
Animation	Select the animation to play when certain events occur.

Cell Header Settings

Setting	Description
Use Header Template	Toggle Yes to apply a specific header template. From the Select Header Template dropdown, select the header template. To create a header template, see Header & Footer Templates. Nota When Use Header Template is enabled, the other Cell Header settings listed in this table are removed from the form except for Enable Super Headers (described below).
Show Full Destination Name	Toggle Yes to display the full name of the order destination assigned to the order. Displaying the full name may enable the kitchen staff to more quickly recognize the order destination.
Show Customer Name	Toggle Yes to display the customer name associated with the order (when applicable).
Show Terminal ID	Toggle Yes to display the ID of the Ordering application terminal from which the order was sent.
Show Server Name	Toggle Yes to display the name of the server who entered the order.
Show Cashier Name	Toggle Yes to display the name of the cashier who entered the order.
Show Table Number	Toggle Yes to display the table number associated with the order.
Show Table Tent Number	Toggle Yes to display the table tent number associated with the order.
Show Course Names	Toggle Yes to display the order items for each course on separate kitchen tickets when an order is made up of different courses (i.e. Appetizer, Entree, Dessert). The respective course name is identified in the ticket header. Each ticket is associated with the same order number.
Show Expo Number	Toggle Yes to display the expo number associated with the order. An Expo number is a short number that is used to easily identify an order. It is typically communicated to the customer when they place their order and later called out to them when their order is ready. Using expo numbers to identify orders is easier and faster than using the longer order number or capturing the customer's name.
Show Vehicle Info	Toggle Yes to display the customer's vehicle color and type. This information is captured from the Customer Details screen of the Ordering application.
Enable Super Headers	Toggle Yes to display a super header on the kitchen ticket. A super header is a visual indicator that lets the kitchen staff know an order no longer requires preparation, such as a Cleared, Deleted, or Voided order.
Show Order Sources	Toggle Yes to display the order source (e.g. Mobile App, Web Site, Restaurant Terminal) associated with the order. Select Add Order Sources to select the order sources to identify in the cell header.
Show Hold Timer	Toggle Yes to display the Hold Timer. The Hold Timer is the amount of time the order has been sitting in the ‘Hold’ area awaiting customer arrival. The Hold Timer starts when the order is bumped from the upstream screens. When the elapsed hold time exceeds the defined warning and overdue times, a visual and audio alert is triggered.

Cell Footer Settings

Setting	Description
Show Item Count	Toggle Yes to display the total number of order items. When enabled, the Item Count Type dropdown appears. From the dropdown, select the desired option: Total of All Items - The item count total accounts for all order items. Countable Items - The item count total only accounts for items with a defined "Item Count" value. If the "Item Count" value for an item is 0, then that item is not accounted for in the item count.
Show Pickup Date	Toggle Yes to display the date/time or day part when the customer will pick up their order. When enabled, the Countdown Timer toggle appears. Enable this toggle to display a countdown timer that indicates the amount of time (MM:SS) that is left until the order's defined Pickup Time. The countdown timer enables the kitchen staff to determine at a glance how much time they have to prepare the order.
Reference Original Order	Toggle Yes to display a visual indicator for orders that were combined or split at the Ordering application. The indicator includes the original order number. See also the following related settings in the Display section of the General Kitchen Settings editor: Display Combined Orders Method Display Split Orders Method
Show Order Total	Toggle Yes to display the order total (currency amount due).
Show Tips	Toggle Yes to display the customer tip amount.

Cell Body

Setting	Description
Enable Hierarchy	Toggle Yes to display order items in a hierarchical view. If disabled, all order items are displayed on the same level.
Show Modifiers	Toggle Yes to display order item modifiers (e.g. No Ketchup, Extra Lettuce).
Show Children	Toggle Yes to display child items (i.e. side items, beverages).
Show Children as Parent	Toggle Yes to detach child items from their parent item and display child items like parent items.
Identical Items Display Method	From the dropdown, select the method for displaying identical order items in the kitchen cell. As Received - Display the items as they are received from the POS. Consolidate Like Items - Consolidate identical items on one line and update the item quantity accordingly. Separate Multi-Quantity items - Do not consolidate identical items with a quantity greater than one regardless of whether they were combined at the POS.
Default Font Size	From the dropdown, select the default font size for the kitchen ticket text. The default is Small.
Item Priority	Define how order items are sorted on a kitchen ticket to ensure the kitchen staff prepares orders in the most expeditious manner. Enable Item Priority to sort order items in the following sequence: Item Priority > Sequence Number > Serial Number > Arrival Time In this sequence, an order item flagged as a priority item is displayed ahead of non-priority items on the kitchen ticket. Disable Item Priority to sort order items in the following sequence: Sequence Number > Serial Number > Arrival Time In this sequence, standard order items and order items flagged as priority items are displayed in the sequence in which they are received.
Show Upstream Indicators	Toggle Yes to enforce upstream bumping. Display upstream indicators next to each order item to indicate its upstream status. Upstream bumping enables the staff to control the sequence in which order items are bumped from kitchen displays to ensure a customer's order is fulfilled completely and correctly.
Filter Bump Indicator	Toggle Yes to NOT display upstream indicators for order items that do not have upstreams.
Always Bump Indicator Ready	Toggle Yes to set the upstream indicator for all order items to the ready position.
Display Changes In Order	Toggle Yes to display order updates in the kitchen. If the order is updated at the POS after the order is sent to the kitchen, the order updates are displayed in the kitchen in real-time.
Keep Discounts	Toggle Yes to display order discounts on the kitchen ticket. Item-level discounts are indented below the respective order item. Order-level discounts are displayed directly above the footer. If more than one order-level discount is applied, "Discount: Multiple Discounts" is displayed.
Show Quantity Value of 1 for Item	When the order item quantity is 1 (one), display a "1" next to the item. When this toggle is set to No, a quantity value is not displayed when the order item quantity is 1 (one).
Show Deleted Items	Toggle Yes to display deleted items (itemstate=VOIDED).
Group by Segment	Toggle Yes to group order items on kitchen tickets in relation to their assigned seat/tray.
Segment Name	Type the name to identify order segments on the kitchen ticket. For example: Bag, Seat, Tray.
Show Watermark	Toggle Yes to display kitchen ticket watermarks in row view.

Item Events

Setting	Description
Item Tap Event	From the dropdown, select the desired event when an order item is touched on the display. Bump Order – (default) Bump the order from the kitchen display. Advance Lifecycle - Advance the lifecycle of the item to its next event. This feature is used in environments where the kitchen staff claims specific order items on a kitchen ticket. "Claimed" and "Completed" items are tagged and color-coded to distinguish them from other items on the ticket, and to identify the kitchen display where the items were claimed/completed.
Item Lifecycle Events	Importante This field is only applicable when Advance Lifecycle is selected from the Item Tap Event dropdown. To identify the lifecycle events: Select Add Item Lifecycle Events. From the Add Item Lifecycle Events window, select the event(s) to cycle through when an order item is touched on the kitchen display. Claim - Display a color-coded indicator next to the item to indicate the item is "claimed". Complete - Display a color-coded check mark next to the item to indicate the item is "complete". Nota Color-coding for the "Claim" and "Complete" indicators is defined for a kitchen scheme using the Kitchen Schemes editor. See Kitchen Schemes.

Setting

Description

Item Tap Event

From the dropdown, select the desired event when an order item is touched on the display.

Bump Order – (default) Bump the order from the kitchen display.
Advance Lifecycle - Advance the lifecycle of the item to its next event.
This feature is used in environments where the kitchen staff claims specific order items on a kitchen ticket.
"Claimed" and "Completed" items are tagged and color-coded to distinguish them from other items on the ticket, and to identify the kitchen display where the items were claimed/completed.

Item Lifecycle Events

Importante

This field is only applicable when Advance Lifecycle is selected from the Item Tap Event dropdown.

To identify the lifecycle events:

Select Add Item Lifecycle Events.
From the Add Item Lifecycle Events window, select the event(s) to cycle through when an order item is touched on the kitchen display.
- Claim - Display a color-coded indicator next to the item to indicate the item is "claimed".
- Complete - Display a color-coded check mark next to the item to indicate the item is "complete".

Nota

Color-coding for the "Claim" and "Complete" indicators is defined for a kitchen scheme using the Kitchen Schemes editor. See Kitchen Schemes.

Timing

Setting	Description
Overdue After in Seconds	Define the number of seconds that must pass after an order arrives in the kitchen before it is considered overdue. When an order is overdue, the timer flashes red and yellow. Nota See also Show Pickup Date in the Footer Fields section above.
Warning After in Seconds	Specify when the countdown timer for a Future Order changes color (yellow background and red text) to alert the kitchen staff that the order is nearly overdue. In the provided field, type the number of seconds before an order's Pickup Time to change the timer colors.
Retry Count	Type the number of times the kitchen application should try to reconnect to the server if the server does not respond.

Setting

Description

Overdue After in Seconds

Define the number of seconds that must pass after an order arrives in the kitchen before it is considered overdue.

When an order is overdue, the timer flashes red and yellow.

Nota

See also Show Pickup Date in the Footer Fields section above.

Warning After in Seconds

Specify when the countdown timer for a Future Order changes color (yellow background and red text) to alert the kitchen staff that the order is nearly overdue.

In the provided field, type the number of seconds before an order's Pickup Time to change the timer colors.

Retry Count

Type the number of times the kitchen application should try to reconnect to the server if the server does not respond.

Timing for Hold Timer

The Hold Timer is the amount of time the order has been sitting in the ‘Hold’ area awaiting customer arrival. The Hold Timer starts when the order is bumped from the upstream screens.

Setting	Description
Overdue After (Seconds)	Specify the number of seconds that must pass after an order arrives in the 'Hold' area before it is considered overdue.
Warning After (Seconds)	Specify the number of seconds that must pass after an order arrives in the 'Hold' area before alerting the kitchen staff that the order is nearly overdue.

Animation

Setting	Description
Order Arrival	Select the animation to play when a new order arrives.
Item Arrival	Select the animation to play when an item is added to an order.
Order Update	Select the animation to play when the status of an order is updated.
Order Bump	Select the animation to play when an order is bumped.
Order Overdue	Select the animation to play when an order is overdue.
Pending Animation	Select Add Animation Options to select the order states that should display the pending animation "..." on the kitchen ticket. The "..." animation is displayed while the order is in a Pending state. Set the Enable Premature Order Animation toggle to Yes to play a 'Waiting' animation when the timer is disabled.

Vedere anche:

Kitchen Cell Settings

Cell Header Settings

Nota

Cell Footer Settings

Cell Body

Item Events

Importante

Nota

Timing

Nota

Timing for Hold Timer

Animation

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