Using XKM

This section provides instructions on how to use Xenial Kitchen Management (XKM).

Claim an Order Item

Note

The following is an optional feature that is configured by the system administrator.

When an order arrives in the kitchen, it may appear on multiple kitchen displays enabling more than one employee to prepare the order items. To identify who is working on which items, each employee claims the items they will prepare.

To claim an order item, tap it on the kitchen ticket. Tapping a modifier or child item will claim the related parent item.

When an order item is claimed, the item is highlighted on the ticket on all displays with a light blue background and a triangle appears in the upper-right corner. This enables other employees to see another employee claimed the item. The color of the triangle is configurable to identify the kitchen display where the item is claimed.

Claim an Item Claimed at Another Station

To claim an item that is already claimed at another station:

  1. Tap it on the kitchen ticket.

  2. When prompted to confirm the operation, select Continue.

The claimed item color-coding is updated accordingly.

Complete a Claimed Item

When a claimed item is fully prepared, tap the claimed item a second time to mark it as complete. When an order item is complete, the item is highlighted on the ticket on all displays with a light green background. A check mark is displayed inside the triangle in the upper-right corner.

If necessary, tap a completed item again to remove its completed status.

Bump Bars

The bump bar is the physical controller that is connected to a kitchen monitor.

Select the buttons on the bump bar to perform specific actions on the kitchen display, such as navigating the order list, bumping an order from the display, and recalling a bumped order to the display.

Note

Bump bars may be set up differently for each kitchen display.

Bump Functions

Function

Description

Bump selected order

Bump the currently selected order from the display.

Bump cell number

Bump an order from a particular cell on the display.

For example, press 2 to bump the order from cell 2.

View bumped orders

View the list of orders that were bumped from the display.

Recall last order

Return the most recently bumped order to the display.

Lookup a recipe

View the recipe for an order item.

Open Production Forecaster Pane

Open the Production Forecast Pane.

Open Notifications Menu

Open the Notifications Menu.

Menu Functions

Function

Description

Reset/Redraw

Refresh the order information on the display.

SUM

Open/close the Order Item Summary Pane.

Order Functions

Function

Description

Right

Move the order selector to the right.

Left

Move the order selector to the left.

Up

Move the order selector up.

Down

Move the order selector down.

Page Navigation Function

Function

Description

Next Page

View the next page of orders.

Bump an Order

When all order items are prepared and the order is ready to be served to the customer, the order needs to be "bumped" from the kitchen display.

Bumping an order removes it from the kitchen display. All orders in line behind it move up one cell.

Bump orders using the bump bar or the touchscreen.

Bump Bar

To bump an order using the bump bar:

  1. Navigate to the order using the arrow buttons.

  2. Select the Bump button on the bump bar – OR – select the kitchen ticket number on the bump bar.

    • For example, to bump kitchen ticket #2, select 2.

Touchscreen

The method to bump an order using the touchscreen differs in Row View vs Column View.

Row View

In Row View, orders are displayed in rows. The order numbers are sequenced from left-to-right.

To bump an order, touch the kitchen ticket header or any blank area on the kitchen ticket.

Column View

In Column View, orders are displayed in columns. The order numbers are sequenced from top-to-bottom.

To bump an order, touch the kitchen ticket header.

Split Screen

On a split screen display, order numbering continues from one view to the next.

A single bump bar is used to interact with the orders on both views of the split screen.

View Bumped Orders

Orders that have been bumped from the kitchen display can be retrieved for review. This helps when researching a customer complaint about their order.

View bumped orders using the bump bar or the touchscreen.

Bump Bar

To view a bumped order using the bump bar:

  1. Select the View Bumped Orders button on the bump bar.

    • The bumped order list is displayed.

    • The bumped order list is sorted from newest to oldest.

  2. Select the View Bumped Orders button a second time to return to the open orders screen.

Touchscreen

To view a bumped order using the touchscreen:

  1. From the title bar of the display, select the hamburger icon to open the Expanded Functionality Menu.

  2. From the popup menu, select Recall Screen.

    • The bumped order list is displayed.

    • The bumped order list is sorted from newest to oldest.

  3. From the title bar of the display, select the arrow button to return to the open orders screen.

Filter Orders by Destination

Filter orders by destination to quickly locate a particular order or restrict the order destinations that are shown on a kitchen display.

To filter orders by destination:

  1. From the Expanded Functionality Menu, select Destination Filters.

    • The Destination Filters screen opens.

    • All order destinations are selected by default.

  2. From the Destination Filters screen, deselect the order destinations to NOT show on the kitchen display.

    • Use the arrow buttons on the bump bar to navigate to the order destination.

    • On the bump bar, select the BUMP button to deselect the order destination.

  3. Once the filter(s) are defined, select Done to exit the Destination Filters screen.

A notification is shown on the kitchen display that identifies the filtered order destinations. To clear the order destination filters, select Clear Filters on this notification.

Recall an Order

If an order is bumped from a kitchen display by mistake, recall the bumped order to the open orders display.

When an order is recalled, a ***RECALLED*** label appears in the kitchen ticket header. This label helps the kitchen staff to quickly identify recalled orders.

Recall orders using the bump bar or the touchscreen.

Bump Bar

To recall the most recently bumped order:

  • On the bump bar, select the Recall Last button.

    • The recalled order is returned to the open orders screen.

    • The recalled order is selected by default enabling the kitchen staff to immediately perform another action on the order.

    • Updated quantities of existing items on a recalled order are displayed as separate added items to help the kitchen staff determine the items to prepare.

To recall another bumped order:

  1. On the bump bar, select the Bumped Orders View button.

    • A list of bumped orders is displayed.

    • In the BUMPED ORDERS field of the title bar, the number of bumped orders is specified.

  2. On the bump bar, select the cell number that contains the order to recall.

  3. Select the Bumped Orders View button a second time to return to the open orders screen.

    • The recalled order is returned to the open orders screen.

    • The recalled order is selected by default enabling the kitchen staff to immediately perform another action on the order.

    • Updated quantities of existing items on a recalled order are displayed as separate added items to help the kitchen staff determine the items to prepare.

Touchscreen

To recall the most recently bumped order:

  1. From the title bar of the display, select the hamburger icon to open the Expanded Functionality Menu.

  2. From the popup menu, select Recall Last.

    • The recalled order is returned to the open orders screen.

    • The recalled order is selected by default enabling the kitchen staff to immediately perform another action on the order.

    • Updated quantities of existing items on a recalled order are displayed as separate added items to help the kitchen staff determine the items to prepare.

To recall another bumped order:

  1. From the title bar of the display, select the hamburger icon to open the Expanded Functionality Menu.

  2. From the popup menu, select Recall Screen.

    • A list of bumped orders is displayed.

    • In the BUMPED ORDERS field of the title bar, the number of bumped orders is specified.

  3. Touch the header of the cell that contains the order to recall.

  4. On the right side of the title bar, select the arrow button to return to the previous page.

    • The recalled order is returned to the open orders screen.

    • The recalled order is selected by default enabling the kitchen staff to immediately perform another action on the order.

    • Updated quantities of existing items on a recalled order are displayed as separate added items to help the kitchen staff determine the items to prepare.

Note

On a split screen display, recalled orders are returned to their original view.

Lookup an Item Recipe

Lookup an item recipe using the bump bar or the touchscreen.

Lookup an Item Recipe with Bump Bar

To lookup and view the recipe for an order item with the bump bar:

  1. Navigate to the order using the arrow buttons.

  2. On the bump bar, select the Drill through button.

  3. Navigate to the item using the arrow buttons.

  4. Select the Recipe Lookup button to open the Recipe Lookup screen.

  5. If necessary, use the arrow buttons to select the recipe.

  6. From the Recipe Lookup screen, select the tab to view.

    • Select the Basic Instructions tab to read the recipe instructions. Select the right arrow button to proceed to the next step.

    • Select the Video Instructions tab to view a video on how to prepare the recipe.

  7. Select the Recipe Lookup button to close the Recipe Lookup screen.

Lookup an Item Recipe on Touchscreen

To lookup and view the recipe for an order item on a touchscreen:

  1. Select the order.

  2. Select the order item.

  3. From the title bar on the display, select hamburger_menu_icon to open the Expanded Functionality Menu.

  4. From the Expanded Functionality Menu, select Recipes to open the Recipe Lookup screen.

  5. If necessary, select the recipe to view.

  6. From the Recipe Lookup screen, select the tab to view.

    • Select the Basic Instructions tab to read the recipe instructions. Select the right arrow button to proceed to the next step.

    • Select the Video Instructions tab to view a video on how to prepare the recipe..

  7. Select the Recipe Lookup button to close the Recipe Lookup screen.

View Notifications

Notifications alert the kitchen staff of events or situations that require their attention, such as "Printer is offline" or "Large party arrived".

To view notifications:

  1. From the title bar of the display, select the hamburger icon to open the Expanded Functionality Menu.

  2. From the popup menu, select Notifications.

  3. From the Notifications menu, read and/or dismiss the notifications.

    • To dismiss a notification, select the red X red "x" icon next to the message.

  4. Close the Notifications menu.

Kitchen Schemes

A kitchen scheme is a set of configuration specifications for each kitchen station. Typically, different kitchen schemes are defined for each day part (i.e. Breakfast, Lunch, Dinner) and/or for High Volume and Low Volume hours of operation.

For example, a High Volume kitchen scheme includes all four kitchen displays in the store while the Low Volume kitchen scheme only includes two or three kitchen displays.

When the Kitchen Video System (KVS) service starts, the most recently active kitchen scheme is reloaded.

Change the Kitchen Scheme

To change the kitchen scheme on a kitchen display:

  1. From the title bar of the display, select the hamburger icon to open the Expanded Functionality Menu.

  2. Select Change Scheme.

  3. From the Select Kitchen Scheme window, select the kitchen scheme to enable.

    • The currently active kitchen scheme is highlighted.