Getting Help When You Need It
Xenial Back Office contains a lot of useful functions. To assist, there are built-in help articles, supplementary training, and user/product information available throughout the product. Following is an overview of how to navigate the main page:
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1 | Search | Each pane in Xenial Back Office has a search option to make pinpointing a desired utility or option easier. |
2 | Utility Panel | Each available utility for the current logged in user is listed here. |
3 | Expand/Collapse | Select to expand or collapse the utility panel. |
4 | Info Button | Select to open Xenial Product Documentation for the utility. |
5 | User Menu Dropdown | Select to access the information and help links outlined in User Menu Dropdown. |
User Menu Dropdown
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1 | Active Store | A user's Active Store is the site selected by default in a details page (the page that appears when performing a function, such as selecting Add Inventory Count) and an EOD task list. Select this option to change the Active Store for the current session. An Active Store selection lasts until the user logs out. |
2 | What's New | Links to the latest release notes with information on any new features or improvements. |
3 | Getting Started | Links to the Getting Started page in the Xenial Product Documentation. |
4 | Product Help | Links to the Xenial Back Office section of the Xenial Product Documentation, which contains topics for each utility. |
5 | Training/Xenial Academy | Links to coursework, videos, and supplementary training materials on the Xenial Academy. |
6 | Get Support | Displays whom to contact with additional questions about the functionality of Xenial Back Office. |
7 | About | Displays the name and username of the currently logged in user, the company information, and software versions of the user interface, database, operating system, and browser. |
8 | Log Out | Logs the current user out. |