Kitchen Tickets

Each order received from the Ordering application is displayed on a seperate ticket on the kitchen display. This section describes the components of a kitchen ticket.

Nota

Depending on how the system administrator configured the system, the layout of kitchen tickets may vary.

Kitchen Ticket Header

The following describes the information fields that may be displayed in the header of kitchen tickets. The system administrator determines which fields are displayed.

Field

Description

Cashier Name

The name of the cashier who entered the order.

Course Names

The name of the course associated with the ticket (e.g. Appetizer, Entree, Dessert).

Customer Name

When a customer name is added to an order at the Ordering application, a Customer Name field is displayed.

If a customer name is not added, the Customer Name field is hidden.

Elapsed Hold Timer

The Hold Timer is the amount of time the order has been sitting in the ‘Hold’ area awaiting customer arrival. The Hold Timer starts when the order is bumped from the upstream screens.

Expo Number

The expo number associated with the order.

An Expo number is a short number that is used to easily identify an order. It is typically communicated to the customer when they place their order and later called out to them when their order is ready.

Kitchen Ticket Number

The sequential number assigned to each ticket on the kitchen display.

Kitchen Ticket Superheader

The kitchen ticket superheader is an optional indicator that informs the kitchen staff when an order no longer requires preparation, such as a ClearedDeleted, or Voided order.

Order Number

The order number assigned to the order at the Ordering application. The order number is used for reporting and tracking purposes.

Order Source

The source where the order was entered (e.g. POS Terminal, Mobile App, Website).

Order State

The order state indicates the status of an order at the Ordering application.

The order states include:

  • PENDING - The order is in progress at the Ordering application. The order timer in the ticket header is replaced with an animation event to alert the kitchen staff that more order items may be added.

  • SAVED - The order is saved, but not yet tendered.

  • PAID - The order is tendered.

  • VOID - The order is canceled. Do not prepare the order items.

Nota

Order state names are configurable and may vary.

Order Timer

The order timer indicates how much time has passed since the order arrived in the kitchen.

After a defined amount of time passes, the order timer either changes color or an animation event plays to alert the kitchen staff that the order is overdue.

Nota

Whether the order timer changes color or an animation event plays is dependent on how the application is configured.

Priority Orders

When XKM receives an order from the Ordering application with a priority flag, XKM identifies the order as follows:

  • "Priority Order" is displayed in the kitchen ticket header.

  • The order is displayed in the first cell of the order queue ahead of all other orders.

This notifies the kitchen staff that they need to prepare the priority order immediately before other orders in the queue.

If more than one priority order is sent to the kitchen, the priority orders are sequenced in the order that they are received.

Server Name

The name of the server who entered the order.

Table Number

The table number associated with the order.

Table Tent Number

The table tent number associated with the order.

Terminal ID

The ID of the Ordering application terminal from which the order was sent.

Vehicle Info

The customer's vehicle color and type.

Kitchen Ticket Footer

The following describes the information fields that may be displayed in the footer of kitchen tickets. The system administrator determines which fields are displayed.

Field

Description

Item Count

The total number of order items.

Pickup Date

The date/time or day part when the customer will pick up their order.

A countdown timer may also appear that indicates the amount of time (MM:SS) that is left until the order's defined Pickup Time.

Original Order Number

A visual indicator for orders that were combined or split at the Ordering application. The indicator includes the original order number.

Order Total

The order total (dollar amount due).

Parent/Child Item Relationships

Order items may have parent/child relationships.

For example, a combo meal include a parent item (e.g. Hamburger) and its child items (e.g. French Fries and Beverage). Parent/child item relationships are identified on kitchen tickets by their visual representation.

The parent item is displayed in bold text. The child items are displayed in plain text indented below the parent item.

Nota

The font and color used to identify order item modifiers are configurable and may vary.

In some parent/child item relationships, the child items may have modifiers and/or have child items of their own.

The kitchen displays support an infinite number of parent/child item relationship levels. However, the visual representation of the hierarchy does not extend beyond five levels.

If an order's parent/child item relationships exceed five levels, then those items are visually represented as fifth-level items.

Combine Identical Items

The system administrator may configure XKM to automatically combine identical order items on the kitchen ticket. This feature conserves space and makes orders easier to read.

The order items are consolidated on a single line with the quantity displayed to the left of the item name.

If the order item quantity is updated at the Ordering application, the quantity on the kitchen ticket changes color to alert the kitchen staff.

Nota

Order items are only consolidated when all of their respective item modifiers and/or child items are identical.

Order Item Grouping

Nota

Order item grouping is an optional feature and may not be available.

In store environments where orders are composed of multiple seats, trays or bags, order items are segmented accordingly on the kitchen ticket to facilitate the delivery of the order to the customer.

Each segment on the order is identified by one of the following heading names: Bag, Seat or Tray. The order items for each segment are listed below this heading.

The segment name may differ based on the order destination. For example, the segment name for Dine In orders may be Tray, while the segment name for Carry Out orders may be Bag.

Order Item Modifiers

Order items may be specially ordered or modified at the Ordering application.

For example, a customer might order a Hamburger and request the Extra Pickles modifier.

Order item modifiers are identified on kitchen tickets by their visual representation. Similar to child items, modifiers are displayed indented below the related item.

Nota

The font and color used to identify order item modifiers may vary.

Item Category Highlighting

Order items that are members of a particular item category may be highlighted in a unique color on the kitchen ticket.

This optional feature enables the kitchen staff to easily identify particular items on an order.

For example, any order items that are members of the Chicken Item Category are highlighted in orange.

Order Spans Multiple Tickets

When the order item list is too long to fit in the space provided on a single kitchen ticket, the order item list is continued on another ticket.

The new kitchen ticket may be displayed on the next row/column of the display if the current row/column is full.

When an order spans multiple kitchen tickets, the kitchen tickets appear with a jagged edge. The jagged edge indicates that the order items on the tickets are part of the same order.

Order Courses

Kitchen may be configured to separate order items on the kitchen display based on their respective course.

When an order is made up of different courses (e.g. Appetizer, Entree, Dessert), the order items for each course are displayed on separate kitchen tickets.

Each ticket is associated with the same order number and the respective course name is identified in the ticket header.

Ticket headers may be configured to appear in a unique color to help the kitchen staff quickly identify the respective course.

Alerts and Indicators

When certain conditions arise or specific events occur, the kitchen display generates an alert and displays an indicator to notify the kitchen staff.

Order State Indicators

An order state indicator is displayed in the kitchen ticket header to differentiate orders that are "in progress" (i.e. PENDING) from orders that are finalized (i.e. SAVED, PAID or VOID).

Order State

Description

PENDING

The order is in progress at the Ordering application.

The order timer in the ticket header is replaced with an animation event to alert the kitchen staff that more order items may be added.

SAVED

The order is saved, but not yet tendered.

PAID

The order is tendered.

VOID

The order is cancelled. Do not prepare the order items.

Audio Alerts

Kitchen displays can be setup to play an audio alert to notify the kitchen staff of the following events. A unique sound plays for each event.

Event

Description

Display Startup

  • The kitchen display opens and displays orders.

  • The kitchen display is manually refreshed.

Order Arrival

A new order is added to the display.

Order Bump

An order is bumped from the display.

Auto Bump

  • An order is automatically bumped.

  • An order is bumped from an Upstream Status Display.

Nota

The kitchen monitors must be equipped with speakers to play the audio alerts.

Animation Alerts

The following table describes the animation alerts that may appear on a kitchen display.

Nota

Animation alerts are configurable and may vary in different store environments.

Event

Description

Order Arrival

A new order arrives.

Item Arrival

A new order item is added to an existing order.

Order Update

An existing order was updated at the Ordering application.

Order Bump

An order was bumped.

Order Overdue

The order timer has expired indicating an order is overdue.

Animation Alert Examples

  • Fade In on order arrival

  • Bouncing order on update

  • Fade Out on order bump

Kitchen Messages

The order taker at the Ordering application may add a message to an order with special instructions for the kitchen staff. The message may be related to the entire order or a particular order item.

  • When the kitchen message relates to a particular order item, it is displayed on the ticket below that order item.

  • When the kitchen message relates to the entire order, it is displayed above the list of order items.