Online Ordering Settings

Importante

The following information is only applicable to users with a subscription to Online Ordering. Site subscriptions to this service are made from the Xenial Portal.

The Online Ordering Settings editor is used to configure settings for online order processing. The settings are applicable to orders placed on the company website and orders entered using the Xenial Mobile Ordering application.

To configure Online Ordering settings:

  1. From the Xenial Portal, select Data Management.

  2. From the Online Ordering menu, select Online Ordering Settings.

  3. Define the header color schema. In the Color Schema section, perform these steps:

    • Select Top Header Background to choose a background color for the header of the Online Ordering application.

    • Select Top Header Text to choose a color for the header text.

  4. In the Company Logo section, configure the following option:

    • Display Company Logo on the Ordering Module Header - Display the company logo in the header of the Online Ordering application.

  5. In the Ordering Flow Settings section, configure the following option: 

    • Display Pick Up Time Step at the Start of the Ordering Flow - Define the Pick Up Time for the order at the beginning of the ordering process.

      • Enable this option if menu item availability and pricing is dependent upon business hours.

      • The menu provided to the customer will only include items that are available at that time of day.

      • The menu item pricing is respective to the time of day. 

      • If this option is disabled, the Pick Up Time is specified at the end of the ordering process on the Order Review page. The menu provided to the customer will include all items.

  6. In the Products Displaying Settings, configure the following options:

    • Enable Product Images - Display images of the items on the online menu.

    • Enable Product Descriptions - Display descriptions of the products on the online menu.

  7. (Optional) From the Order Source dropdown menu, select the source from which orders are communicated to the Online Ordering application.

    • This menu list is populated with records created using the Order Source editor, which is accessible from the Ordering Settings > Settings menu in Data Management.

    • Examples of order sources: Mobile AppWebsite.

  8. In the Kitchen Capacity Management section, configure the following settings:

    • Enable the Enable Kitchen Capacity Management toggle to define a limit on the number of online orders a store accepts within any 15-minute time period. Defining an order limit ensures the kitchen staff is not inundated with more orders than they can prepare.

    • In the Number of Orders per 15 Minutes field, type the maximum number of online orders a store accepts within any 15-minute time period.

  9. In the Payment Fulfillment Options section, select at least one option to define the payment options that are available for online orders.

    • In Store Payment - Customers can pay for their online order in the store.

    • Online Payment - (Default) Customers can pay for their order online.

  10. In the Destinations section, follow these steps to specify the order destinations that are available for online ordering.

    • Select Add Destinations.

    • From the Add Destinations popup window, select the square to the left of each order destination you want to add.

    • Select Add [#] Destinations.

    • Locate the default order destination for online ordering, then enable the Default toggle.

    • Select and drag the control to the left of the listed order destinations to sort them in the desired sequence.

  11. Select Save.

Nota

Configure the email notification templates for receipts and order cancellation events using the Email Templates editor, which is accessible from the Ordering Settings > Settings menu in Data Management.

Integrate Xenial Online Ordering with the Company Website

The Get Mobile Ordering Settings form is used to copy code lines to:

  • Integrate the Online Ordering application with the company website.

  • Create a button or link to trigger Online Ordering.

To retrieve the Xenial Online Ordering code lines:

  1. Select Get Ordering Module Settings.

  2. Beneath 1. Copy the following into your website, select Copy to copy the code lines that are displayed.

  3. Paste the code lines in the desired location of the company website code.

  4. Beneath 2. Create a button or link to trigger Xenial Online Ordering, select Copy to copy the code lines that are displayed.

  5. Paste the code lines in the desired location of the company website code.