Getting Help When You Need It

Xenial RTI Back Office contains a lot of useful functions. To assist, there are built-in help articles, supplementary training, and user/product information available throughout the product. Following is an overview of how to navigate the main page:

rti_back_office_getting_started_overview.png

1

Search

Each pane in Xenial RTI Back Office has a search option to make pinpointing a desired utility or option easier.

2

Utility Panel

Each available utility for the current logged in user is listed here.

3

Expand/Collapse

Select to expand or collapse the utility panel.

4

Info Button

Select to open Xenial Product Documentation for the utility.

5

User Menu Dropdown

Select to access the information and help links outlined in User Menu Dropdown.

User Menu Dropdown

rti_back_office_getting_started_user_dropdown.png

1

Active Store

A user's Active Store is the site selected by default in a details page (the page that appears when performing a function, such as selecting Add Inventory Count) and an EOD task list. Select this option to change the Active Store for the current session. An Active Store selection lasts until the user logs out.

2

What's New

Links to the latest release notes with information on any new features or improvements.

3

Getting Started

Links to the Getting Started page in the Xenial Product Documentation.

4

Product Help

Links to the Xenial RTI Back Office section of the Xenial Product Documentation, which contains topics for each utility.

5

Training/Xenial Academy

Links to coursework, videos, and supplementary training materials on the Xenial Academy.

6

Get Support

Displays whom to contact with additional questions about the functionality of Xenial RTI Back Office.

7

About

Displays the name and username of the currently logged in user, the company information, and software versions of the user interface, database, operating system, and browser.

8

Log Out

Logs the current user out.