Order Explorer

Xenial PortalReportsOrder Explorer

Use Order Explorer to lookup and view specific orders to:

  • Gain context over a customer-reported issue.

  • Research potentially problematic transactions.

  • Email copies of order receipts to a customer or other party.

Parameters

Submit the following parameters to lookup the order(s).

Sites

From the Site Selector, select the sites to search.

Calendar

Select the calendar icon Calendar_Icon.png to select the period/dates to search.

Search

  • From the dropdown, select the type of order information to locate.

  • In the provided field, type the specific information to locate.

Orders that meet the search criteria are listed on the grid. To view details about a specific order, select the order from the list.

Email a Customer Receipt

To email a customer receipt:

  1. Select the order from the list.

  2. Select Email Receipt.

  3. In the provided field, type the recipient's email address. If this information is already captured, this field is automatically populated.

  4. Select Send.