Define Kitchen Screen Settings

Xenial PortalData ManagementKitchen SettingsKitchen Screen Settings

The configuration settings for all kitchen screens are set to the default values that are defined using the General Kitchen Settings editor.

To define unique settings for an individual kitchen screen:

  1. (Optional) Select Select Sites to choose the site(s) to set up.

  2. Select Create Kitchen Screen.

  3. From the Choose Screen Type popup, select Basic.

  4. Select Continue to open the General page of the editor.

    • The page names are listed in the pane on the left.

  5. From the General page, define General Kitchen Screen Settings.

  6. From the Availability page, set the Active toggle to Active if the kitchen screen is currently available for use at the site.

    • Multi-site users: Select the globe icon located to the right of the field to define values for each site.

  7. From the Cells page, define Kitchen Cell Settings.

  8. From the Filters page, define Kitchen Screen Filter Settings. These filters determine the type of order items to route to this screen.

  9. From the Ingredient Filters page, define Ingredient Filter Settings. These filters determine the type of order item ingredients to route to the Ingredient Summary Pane.

    • If no ingredient filters are defined, the sum of all ingredients from all screens are displayed on the Ingredient Summary Pane.

  10. From the Sorting Rules page, define custom screen sort options. See Sorting Rules.

  11. From the Bump page, define options related to the bumping of orders from this screen. See Bump Settings.

  12. From the Recall page, define options related to the recalling of bumped orders to this screen. See Recall Settings.

  13. From the Audio page, define Audio Settings. These settings define the audio files to play when specific events occur on the screen.

Note

The kitchen screen records created using the Kitchen Screens editor are available for selection when configuring stations using the Kitchen Stations and Kitchen Schemes editors.

Kitchen Cell Settings

The following describes the settings in the Cells page of the Kitchen Screen Settings editor. The Cells page includes the following sections:

Cell Header

Setting

Description

Show Customer Name

Display the customer name associated with the order (when applicable).

Show Terminal ID

Display the ID of the Ordering application terminal from which the order was sent.

Show Server Name

Display the name of the server who entered the order.

Show Cashier Name

Display the name of the cashier who entered the order.

Show Table Number

Display the table number associated with the order.

Show Table Tent Number

Display the table tent number associated with the order.

Show Course Names

Display the order items for each course on separate kitchen tickets when an order is made up of different courses (i.e. Appetizer, Entree, Dessert).

The respective course name is identified in the ticket header.

Each ticket is associated with the same order number.

Show Expo Number

Display the expo number associated with the order.

An Expo number is a short number that is used to easily identify an order. It is typically communicated to the customer when they place their order and later called out to them when their order is ready.

Using expo numbers to identify orders is easier and faster than using the longer order number or capturing the customer's name.

Show Vehicle Info

Display the customer's vehicle color and type.

This information is captured from the Customer Details screen of the Ordering application.

Enable Super Headers

Display a super header on the kitchen ticket.

A super header is a visual indicator that lets the kitchen staff know an order no longer requires preparation, such as a Cleared, Deleted, or Voided order.

Show Order Sources

Displays the order source (e.g. Mobile App, Web Site, Restaurant Terminal) associated with the order.

Select Add Order Sources to select the order sources to identify in the cell header.

Show Hold Timer

Displays the hold timer, which is the amount of time the order has been sitting in the ‘Hold’ area awaiting customer arrival. The Hold Timer starts when the order is bumped from the display.

Footer Fields

Setting

Description

Show Item Count

Display the total number of order items.

Show Pickup Date

Display the date/time or day part when the customer will pick up their order.

When enabled, the Countdown Timer toggle appears. Enable this toggle to display a countdown timer that indicates the amount of time (MM:SS) that is left until the order's defined Pickup Time.

The countdown timer enables the kitchen staff to determine at a glance how much time they have to prepare the order.

Reference Original Order

Display a visual indicator for orders that were combined or split at the Ordering application. The indicator includes the original order number.

See also the following related settings in the Display section of the General Kitchen Settings editor:

  • Display Combined Orders Method

  • Display Split Orders Method

Show Order Total

Display the order total (dollar amount due).

Cell Body

Setting

Description

Enable Hierarchy

Display order items in a hierarchical view.

If disabled, all order items are displayed on the same level.

Show Modifiers

Display order item modifiers (e.g. No Ketchup, Extra Lettuce).

Show Children

Display child items (i.e. side items, beverages).

Show Children as Parent

Detach child items from their parent item and display child items like parent items.

Identical Items Display Method

From the dropdown, select the method for displaying identical order items in the kitchen cell.

  • As Received - Display the items as they are received from the POS.

  • Consolidate Like Items - Consolidate identical items on one line and update the item quantity accordingly.

  • Seperate Multi-Quantity items - Do not consolidate identical items with a quantity greater than one regardless of whether they were combined at the POS.

Item Priority

Define how order items are sorted on a kitchen ticket to ensure the kitchen staff prepares orders in the most expeditious manner.

Enable Item Priority to sort order items in the following sequence:

  • Item Priority > Sequence Number > Serial Number > Arrival Time

    • In this sequence, an order item flagged as a priority item is displayed ahead of non-priority items on the kitchen ticket.

Disable Item Priority to sort order items in the following sequence:

  • Sequence Number > Serial Number > Arrival Time

    • In this sequence, standard order items and order items flagged as priority items are displayed in the sequence in which they are received.

Show Upstream Indicators

Enforce upstream bumping. Display upstream indicators next to each order item to indicate its upstream status.

Upstream bumping enables the staff to control the sequence in which order items are bumped from kitchen displays to ensure a customer's order is fulfilled completely and correctly.

Filter Bump Indicator

Do NOT display upstream indicators for order items that do not have upstreams.

Always Bump Indicator Ready

Set the upstream indicator for all order items to the ready position.

Keep Discounts

Display applied order discounts on the kitchen ticket.

  • Item-level discounts are indented below the respective order item.

  • Order-level discounts are displayed directly above the footer.

    • If more than one order-level discount is applied, "Discount: Multiple Discounts" is displayed.

Show Quantity Value of 1 for Item

When the order item quantity is 1 (one), display a "1" next to the item.

Show Deleted Items

Display deleted items (itemstate=VOIDED).

Group by Segment

Group order items on kitchen tickets in relation to their assigned seat/tray.

Segment Name

Type the name to identify order segments on the kitchen ticket. For example: BagSeat, Tray.

Show Watermark

Display kitchen ticket watermarks in row view.

Item Events

Setting

Description

Item Tap Event

From the dropdown, select the desired event when an order item is touched on the display.

  • Advance Lifecycle - Advance the life cycle of the item to its next event: Claim or Complete. Select Add Item Lifecycle Events to select the desired event(s).

    This feature is used in store environments where the kitchen staff claims the individual order items on a ticket that they will prepare. "Claimed" and "Completed" items are tagged and color-coded to distinguish them from other items on the ticket, and to identify the kitchen display where they were claimed/completed.

  • Bump Order – (default) Bump the order from the kitchen display.

Item Lifecycle Events

Important

This field is only applicable when Advance Lifecycle is selected from the Item Tap Event dropdown.

Select the desired event(s) when an order item is touched on the kitchen display. Both events are selected by default.

  • Claim - Display a color-coded indicator next to the item to indicate the item is "claimed".

  • Complete - Display a color-coded check mark next to the item to indicate the item is "complete".

Note

Color-coding for the "Claim" and "Complete" indicators is defined at the kitchen scheme level using the Kitchen Schemes editor.

Timing

Setting

Description

Overdue After in Seconds

Define the number of seconds that must pass after an order arrives in the kitchen before it is considered overdue.

When an order is overdue, the timer flashes red and yellow.

Note

See also Show Pickup Date in the Footer Fields section above.

Warning After in Seconds

Specify when the countdown timer for a Future Order changes color (yellow background and red text) to alert the kitchen staff that the order is nearly overdue.

In the provided field, type the number of seconds before an order's Pickup Time to change the timer colors.

Retry Count

Type the number of times the kitchen application should try to reconnect to the server if the server does not respond.

Timing for Hold Timer

The Hold Timer is the amount of time the order has been sitting in the ‘Hold’ area awaiting customer arrival. The Hold Timer starts when the order is bumped from the upstream screens.

Setting

Description

Overdue After in Seconds

Define the number of seconds that must pass after an order arrives in the 'Hold' area before it is considered overdue.

Warning After in Seconds

Specify the number of seconds that must pass after an order arrives in the 'Hold' area before alerting the kitchen staff that the order is nearly overdue.

Animation

Setting

Description

Order Arrival

From the dropdown, select the animation to play when an order arrives.

Item Arrival

From the dropdown, select the animation to play when an item is added to an order.

Order Update

From the dropdown, select the animation to play when the status of an order is updated.

Order Bump

From the dropdown, select the animation to play when an order is bumped.

Order Overdue

From the dropdown, select the animation to play when an order is overdue.

Pending Animation

Select the order states that should display the pending animation "..." on the kitchen ticket.

The "..." animation is displayed while the order is in a Pending state.

Set the Enable Premature Order Animation toggle to Yes to play a 'Waiting' animation when the timer is disabled.

Define Bump Settings

The following describes the settings in the Bump page of the Kitchen Screen Settings editor. The Bump page includes the following sections:

Bumping Options

Setting

Description

Print On Bump

Print a kitchen ticket at the local printer when an order is bumped.

Printer

From the dropdown, select the printer to route tickets to from this screen.

Print Template

From the dropdown, select the print template to use for kitchen tickets printed fro this screen.

Send Bump Events

Send order bump time data to XKM subscribers (or third-party integrators).

Order "bump time" is the time it takes to bump an order from the kitchen screen once it is received from the Ordering application.

Bump time data is used to calculate speed-of-service reports.

Auto Recall Bumped Items

Recall bumped items when a new item is added or an existing item is modified.

Allowed Bump States

For each order state that the kitchen staff is allowed to bump from the screen, set the toggle to Yes. For example, to enable the kitchen staff to bump Voided orders, set the Voided toggle to Yes.

Recall Settings

The following describes the settings in the Recall page of the Kitchen Screen Settings editor.

Setting

Description

Upstream Recall

Recall an order to all upstream monitors when it is recalled from a downstream monitor.

Recall Orders to First Cell

Display a recalled bumped order in the first cell of the display when it is recalled to the active orders list.