Create an Order Ready Display

Xenial PortalData ManagementKitchen SettingsKitchen Screen Settings

An Order Ready display is positioned in the customer waiting area enabling the customer to see the status of their order.

While a customer's order is prepared in the kitchen, the customer's name appears in the In Progress section on the display.

When the order is ready, the customer's name appears in the Ready section. In an Upstream Status environment, the customer's order remains in the In Progress column until all their order items are bumped from all Upstream Status displays.

Note

If a customer name is not associated with the order, the order number is displayed.

To create an Order Ready display:

  1. (Optional) Select Select Sites to choose the site to set up.

  2. Select Create Kitchen Screen.

  3. From the Screen Type field on the Choose Screen Type popup, select Order Ready.

  4. Select Continue.

  5. Define General Settings for the display.

  6. Define Availability Settings for the display.

  7. Define Sorting Rules for the display.

  8. Choose a color scheme for the display.

  9. Define Clear Customer Settings. These settings determine how the customer name is displayed.

  10. Select Save.

Define General Settings

To define general settings for a Order Ready display:

  1. From the pane on the left, open the General page of the Kitchen Screen Settings editor.

  2. Locate the Naming section.

    Setting

    Description

    Name

    Type the name of the Order Ready display.

    Description

    Type a description of the Order Ready display.

    Screen Type

    Order Ready is selected by default.

  3. In the Order Ready Configuration section, define the following settings:

    Setting

    Description

    Orientation

    Select the desired orientation for the In Progress and Ready sections.

    • Stacked - Display the sections vertically.

    • Side by Side - Display the sections horizontally.

    Customer Count

    From the dropdown, select the desired number of customer names to display on each row of the In Progress and Ready sections.

    A preview of the Order Ready display appears in the Example section.

  4. Select Save.

Define Availability Settings

To define the availability of an Order Ready display:

  1. From the pane on the left, open the Availability page of the Kitchen Screen Settings editor.

  2. Locate the Availability section.

  3. Set the Active toggle to Active if the Order Ready display is currently available.

Define Sorting Rules

To specify how to sort the orders on the Order Ready display:

  1. From the pane on the left, open the Sorting Rules page of the Kitchen Screen Settings editor.

  2. From the Sorting Rules field, select the desired option:

    • Default - Sort the orders by their respective Arrival Time.

    • Custom - Define custom sorting rules.

      • Select Add Sort Options.

      • From the Add Sort Options window, select the order event(s) by which to sort orders on the kitchen screen. For example, select Future Send Time to sort orders by their respective Future Send Time from earliest to latest.

      • Select Add [#] Sort Options.

      • Select and drag the control to the left of the listed sorting rules to sort them from highest to lowest priority (where the sorting rule at the top of the list has the highest priority).

  3. Select Save.

Choose Color Scheme

To choose a color scheme for a Order Ready display:

  1. From the pane on the left, open the Color Scheme page of the Kitchen Screen Settings editor.

  2. In the Color Scheme section, define the following settings:

    Setting

    Description

    In Progress

    Select the desired colors for the In Progress section of the display.

    • Select the Text Color field to choose a color for the text, then select OK.

    • Select the Background Color field to choose a background color, then select OK.

    • A preview of the selections are displayed in the Preview field.

    Ready

    Select the desired colors for the Ready section of the display.

    • Select the Text Color field to choose a color for the text, then select OK.

    • Select the Background Color field to choose a background color, then select OK.

    • A preview of the selections are displayed in the Preview field.

    Border

    Select the desired colors for the border of the display.

    • Select the Text Color field to choose a color for the text, then select OK.

    • Select the Background Color field to choose a background color, then select OK.

    • A preview of the selections are displayed in the Preview field.

    Background

    Select the Background Color field to choose a background color, then select OK.

  3. Select Save.

Configure Customer Name Settings

To configure customer name settings for a Order Ready display:

  1. From the pane on the left, open the Clear Customer page of the Kitchen Screen Settings editor.

  2. In the Clear Customer section, define the following settings.

    Setting

    Description

    Order Overdue After

    Define the number of seconds that must pass after a customer name appears in the Ready column before it is removed.

    Hide Ready Timer

    • Set this toggle to Yes to hide the order ready timer.

    • Set this toggle to No to display the order ready timer with the customer name.

  3. In the Upstream Screens section, define the following settings.

    Setting

    Description

    Upstreams

    Add the kitchen screens to associate with the action of moving the customer name from the In Progress section to the Ready section.

    • Select Add Screens.

    • From the Add Screens popup window, select the applicable screens, and then select Add # Screens.

    For example, if the EXPO_IN screen is selected, then whenever a customer's order is bumped from the EXPO_IN screen, the customer's name is moved from the In Progress section to the Ready section to notify the customer that their order is ready.

  4. In the Destinations section, define the following settings.

    Setting

    Description

    Destinations

    Select the order destinations to associate with the display.

    • Select Add Destinations to add a new order destination record to the list.

    • From the Add Destinations popup window, select the applicable destinations, and then select Add # Destinations.

  5. Select Save.