Kitchen Displays

The following table describes the two types of kitchen display views.

The title bar is located at the bottom of the kitchen display. The title bar identifies the content that is currently on display.

The following information is provided on the title bar from left-to-right:

Stores with limited resources and/or a small number of kitchen displays may use split screen displays. This setup enables the kitchen staff to view and interact with two different views (e.g. Grill and Fryer) on a single kitchen display.

Optionally use a split screen display during low volume business hours when one employee is responsible for more than one kitchen station.

The first view occupies the upper-half of a split screen and the second view occupies the lower-half. The Title Bar is displayed at the bottom of each view.

Order items received from the Ordering application are routed to the appropriate view based on configuration.

This section describes the various kitchen display panes that are accessible from the Expanded Functionality Menu.

XKM provides the ability to look up recipes for order items. Depending on how the system administrator configured the system, the recipe instructions may be a list of ingredients with text and images, or a video.

The following table describes the tabs on the Recipe Lookup screen:

Orders and combo meals are typically prepared at two or more different stations prior to final assembly and delivery to the customer.

The Upstream Status feature enables the kitchen staff to monitor the status of order items at other stations. Order items can only be bumped from the station displays once all items associated with the order are prepared.

Example

In this example, there are three kitchen displays: Front Counter, Fryer, and Grill.

A customer orders the Hamburger combo meal, which includes the items Hamburger, Fries, and Beverage.

The combo meal components are routed to the kitchen displays as follows:

Order Item Status Indicators

In an upstream status configuration, an order item status indicator is displayed next to each parent (or base-level) item to indicate its upstream status. Status indicators are not displayed next to child items or modifiers.

The following table describes the two types of status indicators.

Status Indicator	Description
	Order item preparation is in progress. This indicator persists until the order item is bumped from the station display where the item is prepared.
	On an upstream status display where the order item is NOT prepared, this indicates the order item is bumped from the station display where the item is prepared. On an upstream status display where the order item is prepared, this indicates the order item may be bumped once it is prepared.

Example

• The Expo display monitors the upstream status of items at the Grill and Fryer stations.

• The Hamburger item is routed to both the Expo and Grill stations.

  • The  indicator is displayed next to the Hamburger on the Expo monitor to indicate the item is “in progress” at the Grill station.

• The Fried Chicken is prepared and bumped from the Fryer monitor.

  • The indicator is displayed next to Fried Chicken on the Expo monitor to indicate that preparation at the Fryer station is complete.

An Order Ready display is positioned in the customer waiting area enabling the customer to see the status of their order.

While a customer's order is prepared in the kitchen, the customer's name appears in the In Progress section on the display.

When the order is ready, the customer's name appears in the Ready section. In an Upstream Status environment, the customer's order remains in the In Progress column until all their order items are bumped from all Upstream Status displays.

Orders are automatically removed from the "Ready" section after a configurable amount of time. This expiration value is defined by your system administrator.

Depending on system configuration, the orientation of the Order Ready display is either vertical or horizontal.