Goals and Metrics

Each segment of the drive-thru has a specific speed of service goal typically set by the Parent Company. Goals are optionally displayed for each segment of the Day Part and/or All-Day Tiles.

Goal Metrics are:

For information about Goals, see:

Goals affect the following areas of Drive-Thru Director:

  • The vehicles types that appear in the virtual drive-thru.

    For more information, see Fast and Slow Vehicles.

  • The color of visual cues including the Vehicle Indicator Bubble and drive-thru segments of the Day Part and All-Day Tiles.

    For more information, see Vehicle Indicator Bubbles.

  • Leaderboard ranking.

    For more information, see The Leaderboard.

Average Speed of Service

The average speed of service is optionally displayed for each drive-thru segment on the Day Part and/or All Day Tiles. The average speed of service is determined by adding vehicle wait-times, then dividing by the number of completed drive-thru events.

The average speed of service metric is available for:

  • Each drive-thru segment for each day part.

  • A combined overall total for all drive-thru segments for each day part.

  • Each drive-thru segment for the entire day.

  • A combined overall total for all drive-thru segments for the entire day.

Goal-Met Percentage

The Goal-Met Percentage reflects the drive-thru events that meet the set goal. Percentages are optionally displayed on each segment of the Day Part and/or All-Day Tiles.

The goal-met percentage is determined by taking the average speed of service and the number of completed drive-thru events and comparing this total to the set goal.

Additional Goal Times

The Portal Drive-Thru Director [DTD] Set Up Menus

Additional Goal Times provide a more detailed experience and offer up to five (5) different display colors, depending on configurations.

Additional Goal Times offer up to five (5) different display colors depending on configured goal times.

Display colors vary from:

  • Green

  • Light Green

  • Yellow

  • Orange

  • Red

Additional Goal Time colors affect the following areas of Drive-Thru Director: