1. What does this Privacy Policy cover?
  2. What information does SICOM collect?
  3. How does SICOM use personal information?
  4. How does SICOM share personal information?
  5. How does SICOM protect personal information?
  6. How long does SICOM retain my personal information?
  7. What are my choices concerning my personal information?
  8. How is this Privacy Policy enforced?
  9. What is SICOM’s policy on children’s privacy?
  10. Access and Correction
  11. Transfer of personal information to the United States
  12. Changes to this Privacy Policy
  13. Contacting us

SICOM Systems, Inc. (“SICOM”, “we”, “our” or “us”) is committed to protecting the privacy of those who entrust us with their personal information. Our employees, and all those who do business with us, trust and expect that we will protect their personal information in accordance with the promises we make. “Personal information” as used in this Privacy Policy means any information pertaining to an identifiable individual and may include, for example, email addresses and contact details and any similar information provided to us in the course of our business operations. Personal information that is de-identified or anonymized, aggregated or otherwise cannot be associated with an identifiable individual is not considered personal information. This Privacy Policy details our commitment to your privacy. In furtherance of our commitment, SICOM has certified compliance under the EU-U.S. and Swiss-U.S. Privacy Shield (“Privacy Shield”), as set forth by the U.S. Department of Commerce, the European Commission and the Swiss Administration regarding the transfer, collection, use and retention of personal data made to U.S. organizations from the Member States of the European Economic Area (“EEA”) and Switzerland. More information on our Privacy Shield certification can be found by reviewing our Privacy Shield Statement or by accessing www.privacyshield.gov/.

1. What does this Privacy Policy cover?

SICOM is a full-service technology provider to the restaurant and hospitality industries (our "Customers") dedicated to the research, development, design, manufacturing, marketing and service of Point-of-Sale, Digital Display Solutions, Kitchen Management and Enterprise Data Management & Reporting. SICOM also provides professional and support services including menu management, menu content and asset management and data aggregation and standardization. This Privacy Policy describes our privacy practices regarding personal information we receive in connection with the services and products we provide to our Customers, as well as through our websites and online services. By using our services, visiting our websites or portals or otherwise interacting with us, you are accepting the practices described in this Privacy Policy. We recommend that you review this Privacy Policy periodically, as it may be updated from time-to-time.

2. What information does SICOM collect?

Information that our Customers give us or is made available to us through our Customers:
  • We may collect personal information, such as name, address, credit card information, email address and phone number from our Customers’ guests and employees through our POS systems or other services;
  • We may collect personal information, such as name, address, phone number, government identification number, time and attendance, and other information of our Customers’ employees in connection with our enterprise management solutions and systems; and
  • We may collect personal information from our Customers’ employees, agents or guests when they contact our customer service representatives or otherwise interact with us, including through www.sicom.com or other websites or online services or portals sponsored by us (the “Sites”).
SICOM does not control how the data collected in this fashion is used. SICOM only uses this data at the request and convenience of our Customers and their brand franchisors. Customers are responsible for complying with all notices, notifications and alerts to individuals whose information is entered into our systems or portals. In all cases, if we are collecting data on behalf of a Customer, that Customer is required to provide any required notification to its employees, agents or guests and to obtain such employees’, agents’ or guests’ consent to the extent their personal information may be shared with us and included in our services. Information we collect automatically: When you visit the Sites, we may use cookies or similar technology to automatically collect certain information, including:
  • Your Internet protocol (IP) address, MAC address or other device identifier;
  • The kind of browser or computer you use;
  • The number of links you click within the Sites;
  • The state or country from which you accessed the Sites;
  • The date and time of your visit to the Sites;
  • The name of your Internet service provider;
  • The web pages you linked to our Sites from; and
  • Pages you viewed on the Sites.
A cookie is a small piece of information that a website, online application or email may save to your browser or your computer’s hard drive for use in subsequent visits to the website or online application. The “help” portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive new cookies or how to disable cookies altogether. If you reject cookies, you may not be able to participate in certain activities or receive a promotion tailored to you. SICOM does not control and does not guarantee the effectiveness of browser-based tools for managing cookies. SICOM may participate in interest-based advertising, and information automatically collected from the Sites may be used by SICOM or our service providers for that purpose. This means that you may receive communications and see advertising on the Sites or other websites tailored to you, including how you browse on the Sites or other websites. You have the choice to tell us not to collect and use this information, and in some jurisdictions, Customers may be required to obtain employees’ opt-in for this type of advertising. As described above, you can restrict cookies through your browser’s cookie control mechanisms, which will prevent or limit the delivery of targeted advertising to you. In addition, or alternatively, you can get more information and opt-out of online advertising by many third party advertisers and ad networks by visiting http://optout.networkadvertising.org/?c=1#!/. Please note that most opt-out mechanisms are cookie-based and will only affect the specific computer and browser that is used to submit an opt-out request. If you have multiple computers or devices, or use multiple browsers, you will need to submit opt-out requests for each such computer or browser. SICOM may use Google Analytics to evaluate use of the Sites for our internal purposes, including to better understand and enhance our advertising. To learn how Google Analytics collects and processes data, please visit: “How Google uses data when you use our partners’ sites or apps” located at www.google.com/policies/privacy/partners. Additionally, if you are subscribed to any of our services, we will track:
  • Your login ID; and
  • Any changes, edits, or alterations made via the SICOM-hosted web application.
Any and all personal information collected on the Sites will be kept strictly confidential and will not be sold, reused, rented, disclosed or loaned to third parties, except as otherwise described in this Privacy Policy or as otherwise authorized by applicable law. Do Not Track (DNT): This is a privacy preference that users can set in some web browsers, allowing users to opt out of tracking by websites and online services. At the present time, the World Wide Web Consortium, or W3C, has not yet established universal standards for recognizable DNT signals, and therefore SICOM and the Sites do not recognize DNT.

3. How does SICOM use personal information?

We may use your personal information for a variety of purposes, including but not limited to:
  • Delivering our services and Sites to our Customers and their guests;
  • Processing and completing Customer POS transactions, whether at a restaurant counter, a self-order kiosk or thorough a mobile application;
  • Responding to Customer requests;
  • Evaluation of our services and Sites to improve, tailor and better serve our Customers;
  • Verifying and validating the identity of Customer employees or Customer guests;
  • Keeping a record of our interactions with our Customers if you place an order or otherwise interact with our representatives over the telephone or online;
  • Preventing, investigating or providing notice of fraud, unlawful or criminal activity, or unauthorized access to or use of personal information, the Sites or data systems or to meet legal obligations; and
  • Conducting surveys on the quality of our products, services or customer service or providing our Customers with offers for additional products and services that may be of interest to them.
In some jurisdictions, individuals may have the right to access their information and/or to withdraw consent from certain uses. If you reside in such jurisdictions, you may have additional rights which are detailed in the Access, Correction and Deletion section below.

4. How does SICOM share personal information?

With our Business Partners: Personal information collected by SICOM may be shared with our business partners and used in accordance with this Privacy Policy and subject to contractual agreements with respect to the confidentiality of such information. With our Service Providers: SICOM may share personal information with our service providers which perform services on our behalf. Some examples of things that service providers do that may involve your personal information include:
  • Developing, hosting, and maintaining the Sites and providing certain services on our behalf;
  • Authorizing of credit card and other financial transactions for our Customers and their guests; and
  • Aggregating and/or analyzing personal information in order to help deliver the Sites and services to our Customers.
In all cases, our business partners and service providers will be contractually limited in the way they may use personal information maintained by SICOM, including requirements that such information be maintained in a confidential and secure manner. As directed by our Customers: Depending on our Customers’ instructions, SICOM may also share certain personal information with the relevant brand franchisors or their affiliates. Customers have been advised through SICOM’s System Terms and Conditions and Service Terms and Conditions, as applicable, that SICOM is headquartered in the United States and that data collection facilities may be hosted in the United States or other locations where data protection laws may be of a lower standard compared to the country from which the data was sent. If a Customer requests the Sites or services to process, transmit or store any personal information, as that term may be defined by applicable law, the Customer (i) agrees to limit such use to the minimum necessary for management of its operations and (ii) agrees to comply with all requirements provided under applicable law. In Connection with Business Transfers: In the event that a division, a product or all of SICOM is acquired, sold or otherwise transferred, or is in the process of a potential transaction, personal information will likely be shared for evaluation purposes and included among the transferred business assets. To Comply with Laws: SICOM may also disclose specific personal information when such disclosure appears necessary to comply with applicable law, a subpoena in the course of managing a dispute, governmental inquiry or other litigation process. We may also disclose information to our accountants, auditors, agents, lawyers and other advisors in connection with the enforcement or protection of our legal rights or to protect the interests or safety of our Customers, our Customers’ guests or employees or others, in accordance with or as authorized by law.

5. How does SICOM protect personal information?

SICOM uses industry-standard technology on the Sites and in connection with our services to help protect personal information from loss, misuse and unauthorized access, disclosure, alteration and destruction. Personal information received from our Customers or others in connection with the Sites or services is stored on servers that SICOM has attempted to secure from unauthorized access or intrusion. “Secure Socket Layer,” or SSL technology, is used to encrypt personal information transmitted to SICOM through the Sites and in connection with our services. SICOM will notify Customers of any loss of data or breach of its security measures which has resulted in the loss or unauthorized access, disclosure, use or acquisition of Customer’s personal information (including hard copy records) or otherwise presents a potential threat to such information, as required by law.

6. How long does SICOM retain my personal information?

Personal information that we collect, access or process will be retained only as long as necessary for the fulfilment of the purposes for which it was collected, unless otherwise provided for under services contract with Customers or as required or authorized by law. Personal information that is no longer required to fulfil the identified purposes will be destroyed, erased or made de-identified or anonymous.

7. What are my choices concerning my personal information?

SICOM depends on our Customers to notify and provide their guests and employees choices regarding the personal information that they provide. Customers are therefore responsible for notification of purpose and for obtaining appropriate consent, to the extent required by law, when they collect personal information that is transferred to SICOM. Any such personal information that is transferred by our Customers to be processed shall be deemed to have been collected with appropriate notification and consent and SICOM assumes no responsibility for obtaining or validating that appropriate consent has been obtained. To the extent personal information is disclosed to a third party or used for a purpose other than as disclosed in this Privacy Policy, SICOM—either through our Customers or directly—will give an individual the ability to opt out. We do not sell, rent, or share the personal information of our Customers’ employees or their guests with or to third parties for their own marketing purposes. SICOM may, subject to applicable laws, use personal information from our Customers and their employees to contact them about our Sites and services, including to provide them with information on additional products from SICOM that may be of interest to them, although Customers may withdraw their consent as follows:
  • Mail marketing, Telephone marketing, Surveys and Quality control communications. You may decide that you prefer SICOM not to use your personal information to promote new and/or additional products and/or services which may be of interest to you and refuse that we contact you by mail or telephone for marketing purposes or by email or telephone for quality control purposes. If this is the case, you may advise us by contacting customer service or contacting us using the information detailed in the Contacting us section below.
  • Emails/Commercial Electronic Communications. You can always limit the communications that SICOM sends to you. To opt-out of commercial emails, simply click the link labeled “unsubscribe” or “opt-out” at the bottom of any commercial electronic communication we send you. Please note that even if you opt-out of promotional communications, we may still need to contact you with important information about your account.
In addition, as part of the services, our Customers may use personal information that we have collected on their behalf for their own communication and promotional purposes. Customers are responsible for ensuring that any commercial emails sent by them to their employees or guests comply with applicable law. If we are instructed by our Customers to transmit communications on their behalf, Customers remain responsible for ensuring that recipients have consented to receiving such communications and that the information contained in the communications are accurate and complete. Subject to applicable law, SICOM assumes no responsibility for validating that appropriate consent has been obtained or that information contained in communications sent by SICOM on behalf of its Customers are accurate and complete.

8. How is this Privacy Policy enforced?

SICOM has put in place mechanisms to monitor and verify our ongoing adherence to this Privacy Policy. We encourage individuals covered by this Privacy Policy to raise any concerns that they have about the way that we process their personal information by contacting SICOM as described below. We take your questions and concerns seriously, and will do our best to resolve them. We have also agreed to participate in the dispute resolution program provided by the European Data Protection Authorities Panel and to cooperate and comply with the Federal Data Protection and Information Commissioner of Switzerland. For more information, please see our Privacy Shield Statement.

9. What is SICOM’s policy on children’s’ privacy?

SICOM and our Sites and services are not directed toward children and we do not knowingly solicit or collect personal information online from children under the age of 13 without prior verifiable parental consent. If SICOM learns that a child under the age of 13 has submitted personal information online without parental consent, we will take all reasonable measures to delete such information from our databases and to not use such information for any purpose (except where necessary to protect the safety of the child or others as required or allowed by law). If you become aware of any personal information we have collected from children under age 13, please contact us using the information detailed in the Contacting us section below.

10. Access, Correction and Deletion

SICOM respects your right to access and correct your personal information. If you need assistance correcting or updating your personal information, please contact us using the contact information detailed in the Contacting us section below. Customers are responsible for managing any request made by its employees or guests regarding access to and rectification of their personal information that is transferred to us. You may exercise your rights, subject to applicable laws, to request that we delete or restrict access to your personal data. We may need to retain it for legally permitted purposes and this will be explained to you if necessary.

11. Cross-border transfer of personal information

In some cases, personal information that we manage, including information from our Customers and their employees and/or guests located in various countries, including in Canada, the EEA and Switzerland or relative to sales queries or visitors to the Site may be transferred to the United States. You understand that your personal information may therefore be transferred, processed and stored outside of your country of residence, and therefore may be available to government authorities under lawful orders and laws applicable in such foreign jurisdictions. As noted above, SICOM has certified compliance with the EU-U.S. Privacy Shield Framework and the Swiss-U.S. Privacy Shield Framework. For more information, please see our our Privacy Shield Statement or by accessing www.privacyshield.gov/.

12. Changes to our Privacy Policy

SICOM will review and update its Privacy Policy as required to keep current with rules and regulations, new technologies and security standards. We will post those changes on the Sites and/or update the Privacy Policy modification date below. In certain cases and if the changes are material, we will provide written notice to Customers directly by email or otherwise.

13. Contacting us

If there are any questions regarding this Privacy Policy you may contact us using the information below.
USA (SICOM Headquarters) 1684 South Broad Street Lansdale, Pennsylvania 19446 privacy@www.sicom.com +1.215.489.2500
Canada 49 Dalkieth Drive, #6 Brantford, Ontario N3P 1M1 privacy@www.sicom.com +1.215.489.2500
In the event of any inconsistency between the English version of this Privacy Policy and any translation, the English version shall control. This Privacy Policy was last modified on April 23, 2018.