Are you considering adding kiosks to your fast casual or quick serve restaurant? 

According to a QSRweb poll from June 2020, more than 32% of restaurant leaders surveyed are considering adding self-order kiosks. Another 32% of respondents already have them. This is a 6%  increase from Hospitality Technology’s annual Restaurant Technology Study for 2019, which revealed that 26% of respondents planned to add kiosk hardware for the first time. Among digital engagement innovators, the number is higher: 44% of these leaders will be making preliminary investments in kiosks.

So is now a good time for self-order? The stats seem to point to Yes. Check out our top 11 compelling reasons now is the time to consider kiosks for your restaurant.

1. 6 to 8 months: Touchscreen kiosks pay for themselves in this timeframe.
2. 65% of customers would visit an establishment more often if it had self-service kiosks. (1)
3. 30% of customers prefer to order from a kiosk versus a cashier, even if the lines are equal in length. (1)
4. 25% of restaurant customers have used a self-ordering kiosk at a restaurant within the past three months. (1)
5. 41% of quick-service operators plan to devote more resources to tablets, iPads, tableside ordering systems, or self-serve kiosks. (2)
6. 20%: Restaurants running Xenial kiosks report 20% or greater increase in service speed.
7. 400%: Drop in order accuracy complaints at one nationwide sandwich chain (Xenial study).
8. One team member: Reduction in staffing requirements during peak period at one nationwide sandwich chain (study performed by Xenial).
9. 15%: Xenial customers report a 15% or greater bump in average check size due to intelligent upsell. 
10. 30%: increase in consumer spending when ordering through self-service kiosks. (3)
11. The power of pairs: A pair of kiosks outperforms a single kiosk by a factor of 3! (Xenial study)

Ready To Make Self-Order Tech A Part Of Your Concept?

Talk to us about your goals. Our team of experts can help you ensure that your kiosk strategy is a success, now and in the future.

contact@xenial.com

800-253-8664

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¹ https://www.forbes.com/sites/aliciakelso/2019/07/30/self-order-kiosks-are-finally-having-a-moment-in-the-fast-food-space/#7e0a56a54275

² https://www.forbes.com/sites/aliciakelso/2019/04/08/restaurants-turn-to-technology-and-delivery-to-navigate-a-moderate-growth-environment/#63e326243645

³  https://www.pymnts.com/unattended-retail/2018/kiosk-retail-report-vending-machines-usa-technologies/