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10 Compelling Reasons Now is the Time to Consider Kiosks for your Restaurant
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You don’t have to look far to see that kiosks are popular with restaurateurs and guests. The latest industry stats and surveys confirm it.

Are you considering adding kiosks to your fast casual or quick serve restaurant? According to Hospitality Technology’s annual Restaurant Technology Study for 2019,  26% of respondents plan to add kiosk hardware for the first time. Among digital engagement innovators, the number is higher: 44% of these leaders will be making preliminary investments in kiosks.

So is now a good time for self-order? The stats seem to point to Yes. Check out our top 10 compelling reasons now is the time to consider kiosks for your restaurant.

  1. 6 to 8 months: Touchscreen kiosks pay for themselves in this timeframe.

  2. 65% of customers would visit an establishment more often if it had self-service kiosks.1

  3. 30% of customers prefer to order from a kiosk versus a cashier, even if the lines are equal in length.1

  4. 25% of restaurant customers have used a self-ordering kiosk at a restaurant within the past three months.1

  5. 41% of quick-service operators plan to devote more resources to tablets, iPads, tableside ordering systems, or self-serve kiosks this year.2

  6. 20%: Restaurants running NEXTEP kiosks report 20% or greater increase in service speed.

  7. Over 25% of consumers ages 65 and older have placed orders on self-service kiosks within the past 12 months.1

  8. 15%: NEXTEP customers report a 15% or greater bump in average check size due to intelligent upsell. 

  9. 30%: increase in consumer spending when ordering through self-service kiosks.3

  10. The power of pairs: A pair of kiosks outperforms a single kiosk by a factor of 3!

Ready To Make Self-Order Tech A Part Of Your Concept?

Talk to us about your goals. Our team of experts can help you ensure that your kiosk strategy is a success, now and in the future. 

contact@xenial.com

800-253-8664

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1 https://www.forbes.com/sites/aliciakelso/2019/07/30/self-order-kiosks-are-finally-having-a-moment-in-the-fast-food-space/#7e0a56a54275

2 https://www.forbes.com/sites/aliciakelso/2019/04/08/restaurants-turn-to-technology-and-delivery-to-navigate-a-moderate-growth-environment/#63e326243645

3  https://www.pymnts.com/unattended-retail/2018/kiosk-retail-report-vending-machines-usa-technologies/